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Thomas Kia of Highland - Service Center

Highland, IN

4.3
595 Reviews
Call Service Center (219) 934-2266

595 Reviews of Thomas Kia of Highland - Service Center

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February 13, 2025

I have always received great service and appreciate the service provided. I feel confident with the service staff More

by Crocek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan
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February 06, 2025

Great great great great great welcoming service no problem or complaints friendly staff that’s all! More

by edmondsbeatrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Berrones
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February 03, 2025

I always use Thomas Kia Highland. Great staff and service. Highly recommend going to them for a vehicle or service. More

by monk316m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia was great. , Neddie Burks, Nate Bizic, Tom Seely, Mathew Summar, Jose Martinez, Jacob Riordan, Brandon Milner, Nathaniel Berrones
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February 03, 2025

Every interaction I have here is nothing short of sensational. Whether it is the buying experience or maintenance I always have a great experience. More

by Cameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan
Report | Print
January 14, 2025

Love the service. But the one thing we could change is the speed of the service. I don’t understand why it takes two hours to do a basic oil change. But other than tha More

by Jasminmcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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January 07, 2025

I went in for an oil change on 1/6/24 and received very poor service. My appointment was at 10am although I didn’t leave until 11:45am meaning I was almost there 2 hours. Although my service Rep told me it More

by alyssanoland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan
Report | Print
December 24, 2024

Very courteous service department. I like the text messages they send out. Would recommend them. More

by Koachk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan
Report | Print
December 18, 2024

Worst dealership ever. This dealership has no idea what they’re talking about, they just want to try and charge you money for things you don’t need. Their service departmen More

by Elizabeth.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave the manager of service , Tom Seely, Jacob Riordan, Brandon Milner
Report | Print
Dec 18, 2024 -

Thomas Kia of Highland responded

Elizabeth, we did not do the oil change on your car, you had it done at private shop. You towed the car to our shop with no oil in the car and the oil filter barely hanging on. The motor was knocking because whoever did your oil change didn't tighten it properly. I'm sorry if your mad that KIA won't replace your motor under warranty. I'm going to try and call you, you may want to contact the place that actually did the work they should have insurance for mistakes like this or call your own insurance company. If we had a way to help we would please feel free to reach out if you need any documentation. Again I'm very sorry for what your going through.

Dec 18, 2024 -

Elizabeth.C responded

You claimed my engine/motor was blown and needed a new one, when that is not the case if you actually looked into the car further than just looking at the oil filter, you would have clearly seen that there is nothing wrong with my engine or motor. I had my car towed from you guys to a certified mechanic shop and they have cleared everything that you have claimed is wrong with my car. So why am I being quoted about 10k for a new engine form you? Somethings not adding up here. I’ve been driving my car with no issues since Monday and no noises that you keep speaking of that I’ve never heard my car make before. I just drove it to Michigan city and back on the highway and clearly nothing is wrong. So tell me were you trying to scam me or did your employees just not do their jobs? I look forward to that call from you. Also I wasn’t planning on leaving a review on this terrible experience with you guys, but since leaving you guys I have gotten nothing but harassed by phone calls and texts to review your dealership, so there is my review.

December 15, 2024

The service staff is very unprofessional, negative information on your vehicle, will not take responsibility for the problems they cause with a vehicle, and wants you to pay these high prices for a pr More

by cynthi0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave, Tom Sealy
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December 06, 2024

I easily scheduled regular service at a convenient time. Pleasantly greeted and given an upfront price at the beginning. More

by OldPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan
Report | Print
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