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593 Reviews of Thomas Kia of Highland - Service Center
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October 15, 2018
Good service kept me informed Kept car until problem resolved, informative, professional, kind, went above and beyond, Rich was always very professional and kind and kept me up to Kept car until problem resolved, informative, professional, kind, went above and beyond, Rich was always very professional and kind and kept me up to date on service being provided. More
by TVAUGHN774
Verified CustomerEmployees Worked With
Neddie Burks, Allen Kilbury, Rich Obacz
October 15, 2018
Squeezed in visit The fellas were able to squeeze me in and address an issue that ended up being a recalled part gone wrong! And even did it within reasonable times. The fellas were able to squeeze me in and address an issue that ended up being a recalled part gone wrong! And even did it within reasonable times. More
by TIHILAWRIGHT
Employees Worked With
Neddie Burks, Allen Kilbury, Rich Obacz
October 15, 2018
Great customer service and quality work. I've purchased both of my Kias's at Thomas Kia of Highland. I've only had service work done there for both cars since 2013. Since day one they've exce I've purchased both of my Kias's at Thomas Kia of Highland. I've only had service work done there for both cars since 2013. Since day one they've exceeded my expectations on every visit. More
by Veganguy75
Employees Worked With
Neddie Burks, Allen Kilbury, Rich Obacz
October 15, 2018
Friendly service I appreciate the guys here they take time to listen even if I have no clue of what I'm trying to say. Thank you I appreciate the guys here they take time to listen even if I have no clue of what I'm trying to say. Thank you More
by DONETTA80
Employees Worked With
Neddie Burks, Allen Kilbury, Rich Obacz
October 15, 2018
Excellent customer service, caring and freely. There passion for customers. There passion for customers. There passion for customers. There passion for customers. There passion for customers. The There passion for customers. There passion for customers. There passion for customers. There passion for customers. There passion for customers. There passion for customers. And supper Friendly. More
by MATHRALJNS
Employees Worked With
Neddie Burks, Nate Bizic, Tom Seely, Mathew Summar, Allen Kilbury, Rich Obacz
October 15, 2018
A great service experience I like that while waiting to have my car serviced ,a long the way i can sit by the breakfast bar or in the seating area until it's complete ,this loca I like that while waiting to have my car serviced ,a long the way i can sit by the breakfast bar or in the seating area until it's complete ,this location has great people,awesome customer service More
by LASHONYATAYLOR43
Employees Worked With
Neddie Burks, Nate Bizic, Tom Seely, Mathew Summar, Sherri Cohn, Jose Martinez, Daenen Badie, John Roney, Allen Kilbury, Rich Obacz
October 12, 2018
Last minute emergency from afar. I'm a truck k driver and customer means everything to me. They worked with me to get my car fixed that was several states away. So that my son and my I'm a truck k driver and customer means everything to me. They worked with me to get my car fixed that was several states away. So that my son and my grandbabies were not stuck without a car. Thank you. More
by Mark5009
Employees Worked With
Neddie Burks, Tom Seely, Allen Kilbury, Rich Obacz
October 12, 2018
Dont use, crooks I baught brand new car from them only to find it was broken before I even left the lot. They didnt do anything because they were closing so they told I baught brand new car from them only to find it was broken before I even left the lot. They didnt do anything because they were closing so they told me to come next day. I came the next day and I'm just regular customer, like I didnt even buy the car from them. (This is the second car within 4 months). They fix the issue, takes then about a week. I go pick the "brand new" car (car had 745 miles when I baught it, they failed to tell me this till the very end of the contract) and the sales manager tried to talk to me about why I left a bad review. I told Neddie "u sold me a peice of **** car and now ur treating me like I've had this car for years and just coming in for service. He sayse, your reviews dont really matter, people are gonna come here anyway. This was the point where I realized 100% these people dont care at all about the customer. I felt it before but this was it, you cant get any worse then this, this mentality is horrible. Anyway I leave and the next day me and my fiance go to target. When we get back our "new car" is not locked and the driver door is just clicking. Making weird clicking noise. I cant lock or unlock the car. So I take it it, it takes me 2 days to take it in because I cant just stop my life because these guys sold me a damaged car. So I take it in, I have to go to enterpriss because they dont have a loaner. This is xxxxty process because I have 2 kids and this is the second time in 1 week I have to move them from car to car. They call me to pick up car on Saturday, again I cant just stop my life to drive 1 hr each way because younfinaly fixed the new broken car u sold me. I couldn't make it till Monday. I take the car back Monday and guess who called me on Tuesday. ENTERPRISE. Asking me to pay 2 days rental because the dealer didnt want to cover it. This is ultimately pathetic, time after time this dealership has shown their true colors. After making over 10k off me they cant even pay for rental that is their fault. I advise everyone to stay away from this place. I would go to Matteson or Orland park. I have purchased a new car from all 3 Kia dealership and approx 4 new cars from other dealerships. This dealership is by far the worst. They will RIP you off and take your money anyway possible while leing and smiling to your face. For your own sake, go elsewhere. More
by HUMUAMMARs
Employees Worked With
Neddie Burks
October 12, 2018
Perfection Our outside temp sensor stopped working. Dealer diagnosed and fixed in no time. Top notch. Vehicle was worning and spotless when we picked it up. Our outside temp sensor stopped working. Dealer diagnosed and fixed in no time. Top notch. Vehicle was worning and spotless when we picked it up. More
by VLIPKE
Employees Worked With
Neddie Burks, Allen Kilbury, Rich Obacz
October 10, 2018
Plates and clean car Neddie and Joseph green were so sweet and helpful:) I came in to get my plates put on my new vehicle and found Nettie and Joseph to be very helpful I Neddie and Joseph green were so sweet and helpful:) I came in to get my plates put on my new vehicle and found Nettie and Joseph to be very helpful I met others that were sweet as well they seem like they're really together with it and I love the way they treat their customers and I would say it's a wonderful place More
by Princesstracy
Employees Worked With
Jiseph green, Neddie Burks
