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Thomas Kia of Highland - Service Center

Highland, IN

4.3
593 Reviews

593 Reviews of Thomas Kia of Highland - Service Center

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October 04, 2018

Thank you Thomas Kia put my mind at ease with the excellent service provided. They talked me through the process and timely completed needed service. Thank you More

by Joedmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury, Rich Obacz
Oct 06, 2018 -

Thomas Kia of Highland responded

I will pass along the super comments! Thank you!

October 02, 2018

Great Service The Service team is always great & makes me feel welcome make feel at home. They always lets me know what they have to offer while I wait. More

by vasquezjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
October 02, 2018

Oil change Great customer service, price was right. Very comfortable atmosphere well you wait. Very welcoming when you arrive and the same when you leave. Would More

by ONELOVE83184
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
Oct 06, 2018 -

Thomas Kia of Highland responded

Thank you, thank you, thank you for the great comments!

October 02, 2018

Great Always knowledgeable always friendly always helpful Wouldn’t take my car anywhere else. They keep me informed on the progress of the service being p More

by Ms Candycane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Allen Kilbury
Oct 06, 2018 -

Thomas Kia of Highland responded

Thank you! I will pass on the super comments!

October 01, 2018

You lost a costumer I have no comment. It’s been a terrible, draining experience. I will not be returning or trading in my car at Kia in Highland. I will spread the word More

by ZEKAPEKA85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neddie Burks, Tom Seely, Mohamed Youssef, John Roney, Allen Kilbury
Oct 02, 2018 -

Thomas Kia of Highland responded

Hi, as I mentioned you're a good customer and that was a big reason we helped with replacing your brakes at no cost but when it came to wanting such a low payment on a newer car our hands were tied. Every ones situation in life is different and we can only do what the banks allow us. John and Mo showed you all the vehicles that might have worked for you but unfortunately they weren't what you wanted. Our door is always open if you look around and then change your mind. Again I'm sorry first that you had the accident (not your fault) with the Soul and that we couldn't satisfy all your needs.

Oct 02, 2018 -

ZEKAPEKA85 responded

You have no right to keep car hostage. Cornering your customer and demanding more money or a trade was a no fair play. To have car in your dealership or what you blame service shop for over a month and have things go bad once it is paid for and I pick it up with small kids no less to have to wonder what else is wrong? New breaks, let’s fix it! New starter! Maybe something else!? Who knows. It’s a sad feeling what you put me through. I wonder if banks would be able to get away holding money away from you the way my car sat at highland Kia? I don’t think so. So I go back to saying more information, more knowledge about people I work with since it’s simple. Your job was to make my car safe and ready and not make me come back day after day for a week. That was a last straw and then making me feel like I am scamming you for a deal. Have more common sense and respect for people who do come in fully trusting your service. Time is money Mr Neddie. You have a great year and sell as many cars. I won’t be back, good costumer or not. My time is precious.

October 01, 2018

Amazing Thomas Kia has the most amazing staff possible. Then genuinely care about you! I honestly feel like I’m apart of the family when I walk into the build More

by MARINEWIFE13X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mathew Summar, Mohamed Youssef, Allen Kilbury
September 28, 2018

Service was impeccable The service, price, and employees were great. The vehicle was also washed and cleaned afterwards, at no additional cost. Excellent place to do busin More

by Arty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Seely was as accommodating, polite, and knowledgeable as humanly possible. He is the best! , Tom Seely
September 27, 2018

tire service Great not much waiting and fast and friendly service and they seem to care about the comfort while we were waiting for our vehicle to be dons. More

by AZTECADEJALISCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mike Magee, Allen Kilbury
September 26, 2018

Great to deal with Friendly folks, always great to deal with. Always keep you up to date on maintenance, enjoy the waiting area if I need to wait for an hour, The will g More

by JAKENICOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mike Magee, Allen Kilbury
September 26, 2018

Personal friendly service Been taking my car to Thomas Kia for about 6 yrs. Staff is always friendly, answers all my questions, gets car repairs done in a reasonable length of More

by PL11820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kilbury
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