Thompson Buick GMC Cadillac

Very easy to work with. FRANCIS took care of me through out my entire purchase. FRANCIS took care of me through out my entire purchase. More

I enjoyed dealing with everyone at this dealership. They made my purchase very smooth with no pressure. I worked with Francis from the Sales side and Devan from Finance and couldn’t appreciate them mor They made my purchase very smooth with no pressure. I worked with Francis from the Sales side and Devan from Finance and couldn’t appreciate them more. I would highly recommend them and this dealership. More

My purchase of a Buick Envision from Francis Johnson at Thompson has been one of the better decisions ever made! You get a luxury ride for a moderate price. Francis took the time to patiently go over all Thompson has been one of the better decisions ever made! You get a luxury ride for a moderate price. Francis took the time to patiently go over all the many options that are part of the Essence package. He is knowledgeable of the many available features of the Buick SUV line. He is a great example of service after the sale by providing answers to all my questions. Thanks Francis!! Emma More

Staff treated you like they wanted you there. Professional, and spoke to you not at you Professional, and spoke to you not at you More

This place is absolutely AWFUL. I bought a 2022 Silverado 2500 from them with only 22k miles. First the minor stuff. From the beginning it was bad customer service. I had left a I bought a 2022 Silverado 2500 from them with only 22k miles. First the minor stuff. From the beginning it was bad customer service. I had left a very nice tactical flashlight in the door pocket of my trade in. I asked about it because I had to take the vehicle I bought in for service almost immediately, and the salesman Casey said "yeah, they mentioned that let me go check with the sales manager". He came back and said yes they found it and they left it in the door pocket and sold the truck. Why the heck wouldn't they take that out? Getting into the major stuff. They obviously do not inspect their used vehicles before selling them. There was an open recall on it, one of the cameras didn't work at all, and apparently all 4 brake rotors are warped. I scheduled a repair to fix it and they gave me the runaround and took multiple trips there to fix the problems because they didn't order parts to fix it the first time. I spent over 12 hours waiting (2 trips because they didn't fix it the first time)in their waiting room only to find out that the parts they needed to fix the camera were on backorder. Then to top it off, the backup camera didn't function properly anymore because the system wouldn't calibrate without the camera working after they attempted to fix it (and failed). I was very mad and my salesman came out and said the general manager wanted to speak to me if I could wait right there. 30 minutes later, he still hadn't come so I went inside and asked for him. The lady at the front desk called him and he said he was busy and would have another guy come out. She asked him if that guy was coming now and he said "I don't know" and ended the conversation. I told her I had been waiting all day and gave her my phone number to give him to call me and left very mad. Nobody ever called me. I emailed the GM, my salesman, the sales manager and finally several days later got a call from a manager that seemed very annoyed to even be talking with a customer. He didn't really seem to care and thought they were handling it properly. How on earth he thought that is beyond me unless he wasn't even listening to the conversation. During the 3.5 months of waiting for parts on "backorder" I called several times to get updates because they definitely won't call you and give you an update. Usually leaving a message which no call was returned even by the service manager. The times they did return my call was days later. After 3 months of waiting, I called GM Customer Care. They stepped in to help, and what do you know the parts were magically there within about a week. So I take it back to get it fixed (dropped off at 8:15AM) and they tell me they will let me know when it should be ready. At 4:00 I still hadn't heard back so I called them back to see when it would be ready. The service guy tells me it will probably be 2-3 more days. I asked where they were in the process and he said they hadn't started on it yet. Are you kidding me?? You had it ALL day and you haven't even started yet? And we've been waiting 3.5 months to fix this thing? I had also been promised on one of the trips before that they would look at the brakes (which pulse and shudder when stopping) and take care of that since it should not have been sold like that. I even bought 2 new rotors for them to use in case they were too bad to be resurfaced to prevent another nightmare argument. They called me today to ask what I want done with the brakes that the tech is recommending all 4 rotors and pads be replaced. I said "I was told you guys were going to take care of this. I provided 2 new rotors." They told me they would resurface the rear rotors or they would put the 2 I bought on the rear. Nothing on the front unless I paid. No pads. I'm frankly tired of typing, but there is so much more. This place is a nightmare to try to deal with and they have the poorest customer service I have ever seen at a major dealer More

I so enjoyed working with Francis Johnson as my salesperson. He was efficient and professional and a pleasure to be around. We finalized our transaction after business hours but I wasn't at all rus salesperson. He was efficient and professional and a pleasure to be around. We finalized our transaction after business hours but I wasn't at all rushed or made to feel I was inconveniencing him. And I love my 2023 Acadia that Francis assisted me in purchasing. All around, a great experience. More

I bought a 2020 GMC Terrain and Francis was an absolute joy to work with. He gave us a price that we felt was reasonable. He took us on a test drive to explain all the features of the vehicle. We were in a joy to work with. He gave us a price that we felt was reasonable. He took us on a test drive to explain all the features of the vehicle. We were in and out of the dealership within a couple of hours. The customer service was amazing. I will definitely recommend Thompson Automotive to my friends and family! More

Francis was excellent to work with! His friendly and personable approach to sales made the entire process simple. I never felt pressured to buy anything, and he was readily able to an His friendly and personable approach to sales made the entire process simple. I never felt pressured to buy anything, and he was readily able to answer any questions I had during the sales process. He was even able to enlighten me as to why North Carolinians tend to not use turn signals, just ask him! :) I'm very happy with my new truck and very appreciative of the excellent buying experience that Francis provided me. Thanks Francis! More

Francis was a great help for my family and I when we were looking for a car. I enjoyed working with him, I’d recommend his work to other people! looking for a car. I enjoyed working with him, I’d recommend his work to other people! More

Very responsive. Great to work with - straightforward with options and negotiations. Overall very good experience ti buy a vehicle. Great to work with - straightforward with options and negotiations. Overall very good experience ti buy a vehicle. More