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Thompson Buick GMC Cadillac

Raleigh, NC

4.7
61 Reviews

2600 Wake Forest Road

Raleigh, NC

27609

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Showing 61 reviews

October 26, 2023

Francis was amazing. He explained everything to us. Made it super clear and made a couple of funny jokes. Overall had a good buying experience with this dealership. Franc More

by Kevin M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian was a great help too., Jon Thompson, Lee Maynor
Oct 27, 2023 -

Thompson Buick GMC Cadillac responded

Kevin, thank you for taking the time to share your feedback regarding your experience at Thompson Buick GMC Cadillac, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

October 11, 2023

All the staff was courteous and friendly, especially Francis Johnson. I am pleased with the service I received. More

by mpr42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis Johnson , Jon Thompson, Lee Maynor
Oct 12, 2023 -

Thompson Buick GMC Cadillac responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. I will be sure to pass along your kind words to Francis and the team and we look forward to seeing you again. Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

October 03, 2023

Francis was a very reassuring salesperson. He was very confident and knowledgeable with the car. I felt no pressure to buy, yet well taken care of. More

by gailgilbert50
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frances
Oct 05, 2023 -

Thompson Buick GMC Cadillac responded

Thank you for taking the time to write this review, Gail. I am pleased to hear that Francis was able to provide an efficient and overall positive experience. Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

August 13, 2023

Francis was wonderful to work with. This was the first time I've purchased a vehicle all on my own and he made my purchase super easy. More

by Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Thompson, Lee Maynor
Aug 15, 2023 -

Thompson Buick GMC Cadillac responded

Laura, I appreciate your review and I am glad to hear that you had a great experience with Francis. I look forward to working with you again soon! Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

August 09, 2023

We had a great experience working with Francis! He was so kind and helpful. Our transaction was quick and seamless. He even printed a copy of our insurance card so we would have it for our 2.5 hour More

by WW
Recommend Dealer
Yes
Employees Worked With
Francis Johnson, Jon Thompson, Lee Maynor
Aug 11, 2023 -

Thompson Buick GMC Cadillac responded

Thank you for this review. We really appreciate you leaving us your input. I am very pleased to hear that Francis could make your car shopping experience so pleasurable and stress free. I am so glad to hear you are loving your new Ford Expedition. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

July 08, 2023

Annira Frost should get promoted to Assistant Service Manager immediately. Her positive attitude towards her customers and job is far beyond anything that I have experienced in a long time. She kept me More

by dn199010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annira Frost
Jul 27, 2023 -

Thompson Buick GMC Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

March 03, 2023

I purchased a used yukon xl in January from Thompson Buick GMC Cadillac. I had been in touch with salesman Francis Johnson about the vehicle since then end of December 2022. Their website had not posted More

by Adam Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis Johnson , Jon Thompson, Lee Maynor
Mar 07, 2023 -

Thompson Buick GMC Cadillac responded

Adam, I cannot thank you enough for your wonderful review of Thompson Buick GMC Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

December 19, 2022

They made my purchase easy and straight forward. My salesman and his entire team were very pleasant. Will make sure I include them in future purchase. More

by pfowler1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Thompson, Lee Maynor
Dec 21, 2022 -

Thompson Buick GMC Cadillac responded

Thompson Buick GMC Cadillac would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

November 19, 2022

I purchased my first Cadillac from Francis at Thompson Automotive. This was the smoothest car buying transaction I've ever had. I was able to do everything over the phone and my brand new ESV Sport was d More

by Jan W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis Johnson
Nov 19, 2022 -

Jan W responded

Jan W I purchased my first Cadillac from Francis at Thompson Automotive. This was the smoothest car buying transaction I've ever had. I was able to do everything over the phone and my brand new ESV Sport was delivered to my driveway the next business day. No surprises, No fast talking. Thompson's employees are professional, knowledgeable, and friendly. I will be a repeat customer. You were the best Francis!

October 20, 2022

I purchased my new truck from Francis at Thompson GMC May of 2021 and it was a great experience. I live 2.5 hours away from the dealership, clarity and communication was most important to me. Francis was abl More

by vrivers73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Thompson, Lee Maynor
Oct 21, 2022 -

Thompson Buick GMC Cadillac responded

Thank you for the wonderful review and for traveling to Thompson Buick GMC Cadillac from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Steven Jones; stevenj@thompsoncars.com; 919-645-2021

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