Thompson Chrysler Dodge Jeep Ram of Baltimore

Unsatisfied customer I've have been bringing my Dodge Durango Citadel into the service department more than its on the roads. Service department was always backed up. I've have been bringing my Dodge Durango Citadel into the service department more than its on the roads. Service department was always backed up. More

Always the Best I never dread having to come here! Jim always takes care of me and my Jeep Wrangler. I would never take my Jeep anywhere else. Best service I’ve ever I never dread having to come here! Jim always takes care of me and my Jeep Wrangler. I would never take my Jeep anywhere else. Best service I’ve ever had. More

The service man was professional and polite I was satisfied with the wait time and excellent service and respect received by the service person. I cannot day enough. I don’t know what else to sa I was satisfied with the wait time and excellent service and respect received by the service person. I cannot day enough. I don’t know what else to say. Thanks More

Customer satisfaction is their goal We were in a situation that we had to trade in our truck. Charles tried numerous ways to help us achieve an outcome that were able to handle. He alway We were in a situation that we had to trade in our truck. Charles tried numerous ways to help us achieve an outcome that were able to handle. He always asked us if we were ok with what he was gone to do.He is clearly doing the best he can for his customers. More

5/7/19 Travalena - Can’t remember my service mans name. I now live out-of-state and I needed to come back and visit my daughter. Needless to say I had some car issues. Stopped at Thompson and told my custo I now live out-of-state and I needed to come back and visit my daughter. Needless to say I had some car issues. Stopped at Thompson and told my customer service rep. what the problem was. Told me he would try to work my vehicle in on Monday - Tuesday. All I can say is THANK Y0U VERY MUCH!! I use FIXD to Mthly check my car. It told me what was wrong and I showed service. They still charged me for diagnostic testing. This was my only complaint. I am still thankful for great assistance. More

The best service center ever! Very honest advisors. Technicians who actually care about fixing your vehicle and not taking your money. The service write up area is a bit cramped a Very honest advisors. Technicians who actually care about fixing your vehicle and not taking your money. The service write up area is a bit cramped at times and the waiting area is very bland but the staff makes up for it with their awesome vibes. *pricing on services is also very competitive with non dealerships More

Great service As always , Thompson has great customer service. My car was in and out in a short time. I highly recommend their service department for your car needs As always , Thompson has great customer service. My car was in and out in a short time. I highly recommend their service department for your car needs. More

Fast in and out service Trunk pistons gave out making it hard for my wife to open the trunk.I called the parts department,they ordered the parts,they came the next day.I call Trunk pistons gave out making it hard for my wife to open the trunk.I called the parts department,they ordered the parts,they came the next day.I called service, Two days later my car was fixed.I have a chevy and a dodge and Jim is one of the best service people I have ever worked with. More

car sales Rich was a very nice and up front sales-man . He talked to you and not at you He answered all are questions and was just a nice person to talk with. W Rich was a very nice and up front sales-man . He talked to you and not at you He answered all are questions and was just a nice person to talk with. We would recommend Rich very highly. Thanks The Waltons More

Poor service and dishonest They tried to charge me $135 for an oil change, $75 of that was labor. When questioned about it the service representative said "that's what they co They tried to charge me $135 for an oil change, $75 of that was labor. When questioned about it the service representative said "that's what they cost". I had them pull up my service history and the last oil change was around $80. He said that he would "give it to me this time but next time it'll cost $135". I checked the oil the next day and it appeared to be dirty. I immediately went back to the dealership, they said that's how it's supposed to look. I asked for the video of the oil change and all they have is my vehicle up on a lift, nothing more. The service manager said well we have a sticker, and your invoice as proof. Yeah right man, you guys have put the wrong oil in it before(I have that invoice)and were going to let me pay $135 for an oil change this time. You guys are the model of competence and honesty. Every time I go there you guys want to sell me a car though. My wife and I test drove a jeep at Thompson and you wouldn't let me take it out on my own or even put it in reverse. That's why I bought my RAM at another dealership. When my wife wanted to test drive a Challenger you guys told her you were too busy. We ended up going to Pennsylvania for her Challenger and were treated much better. My next vehicle purchase wont be with you guys! More