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Thompson Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

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2,099 Reviews

124 North Point Boulevard

Baltimore, MD

21224

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2,099 Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore

April 22, 2019

My dream car!! We had a great experience purchasing our new Challenger Scat Pack. Rich was friendly, proficient and accommodating. The car was cleaned and waiting fo More

by CNSAUTO07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Steelman
April 20, 2019

Oil change should include tire rotation. First time ever had to pay extra for tire rotation. Hopefully in the future tire rotation will be included like it is at More

by T-Bone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
April 18, 2019

First service Easy to work with. Quick and satisfying experience. My Jeep is a great vehicle and I am glad I can rely on Thompson for quality service. More

by RENEECOOLBAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
April 18, 2019

Happy Customer Love this dealership. Will reccomend to someone who is shopping for a dodge or jeep. Everyone is so friendly and helpful. I will be back More

by nmwood2784
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Ashford, Frank Sanza
April 18, 2019

Very good I ‘ve been very satisfied for sometime with Thomson’s service, so keep up the good work. Thanks for your great service and great people that make your More

by Sky63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
April 18, 2019

N/aaaaaaaaaaaaaaaaaaa Very polite and outgoing , seemed happy to be at work. Very attentive and answered all of my questions. Would definitely recommend this young man ever More

by Solomonlyn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
April 18, 2019

Waited 4hrs While the service rep was good and answered my questions ...I waited 4hrs to have a oil change and tires done..when I was the very first 1 there More

by ericamg17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devon Duncan
Apr 18, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Good afternoon, I'd like to do some research on your last service visit. We are very sorry it took so long for a set of tires. We strive to ensure that we can get our customers taken care of as quickly as possible. Please provide me your full name so I can pull the history and get with my service and parts management team to improve this process. Very respectfully, Joe Lyons Director of Operations Thompson Automotive

Apr 18, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thank you! We will get this corrected. Again - We are very sorry for the length of time it took. As a token of our appreciation, I've left a $50 gift card with our Service Cashier for you. Simply stop by and pick it up! Very respectfully, Joe Lyons

Apr 18, 2019 -

ericamg17 responded

Erica green

April 17, 2019

Oil change Came in for an oil change and tire rotation. Immediately upon arriving they took my car back. Approximately 30 minutes later they were finished. I app More

by Glw325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
April 16, 2019

Great service and quick!!! Great service and quick!! Devon was polite and courteous. It was afternoon and not busy. The young lady who checked me out was very nice as well even More

by LALA9961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Duncan
April 15, 2019

Service was great The service was fast and the people that work there are very friendly and knowledgeable. My car is running great and I would definitely recommend this More

by DAKRAMER60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
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