Thompson Chrysler Dodge Jeep Ram of Baltimore

Check Engine Light My service advisor was very professional and courteous. Due to my advanced age and mobility challenges he went the extra mile to see that my car was My service advisor was very professional and courteous. Due to my advanced age and mobility challenges he went the extra mile to see that my car was serviced in a timely manner. The computer received a misfire code which caused the light. Since my car is only 15 months old with barely less that 500 miles on the odometer, I was advised that the error was probably caused by not driving the car sufficient distances. He advised me that I should drive the car for a longer distance when I use it. Seems to be good advice as I would only drive a few blocks to the grocery store or beauty salon, barely for enough to get the engine warmed up. THANKS More

REALLLLLLLLY GREAT CUSTOMER SERVICE it was a very good experience working with CHARLES CADDEN he did a wonderful job he took his time to explain the car to use and we was in and out of t it was a very good experience working with CHARLES CADDEN he did a wonderful job he took his time to explain the car to use and we was in and out of there, we didn't have to sit in the dealership ALLLLLL DAY AND REALLY EXCELLENT SERVICE WITH JASON BREWSTER TOOK REALLY GOOD CARE OF US I REALLY LIKED HIM, HIS CUSTOMER SERVICE WAS GREAT 5 STARS FOR THEM BOTH More

Great experience The salesman and dealership were great. Will work with you no matter your situation. Rich was a great person to work with and helped make the experien The salesman and dealership were great. Will work with you no matter your situation. Rich was a great person to work with and helped make the experience fun and no stress. More

In and out without an appointment was amazing to me Of course no one likes dealer prices for maintenance but to accommodate the prices the staff and service at this Thompson dealer is absolutely awesome Of course no one likes dealer prices for maintenance but to accommodate the prices the staff and service at this Thompson dealer is absolutely awesome More

Exceptional!! I came in for an oil change and even though i did not have an appointment; i was still waited on. I was told a wait time if possibly 2 hours but i was I came in for an oil change and even though i did not have an appointment; i was still waited on. I was told a wait time if possibly 2 hours but i was in and out within one hour. I was very satisfied! 😌 More

Recall for cruise control Wait time less than 40 minutes. Wait area was clean and comfortable and check out fast and painless. Final invoice was explained to me in detail. I'd Wait time less than 40 minutes. Wait area was clean and comfortable and check out fast and painless. Final invoice was explained to me in detail. I'd would recommend this service center to everybody. More

Recall services I needed 3 recalls serviced on my car. They were abt to schedule me to have all of them done at once. I was informed that it may take a few hrs since I needed 3 recalls serviced on my car. They were abt to schedule me to have all of them done at once. I was informed that it may take a few hrs since it was more than one issue. I got there and the service dept was running ahead of schedule. My car was finished an hr sooner than origianally expected. The staff were very polite and professional. The faciltiy was clean as well. More

Excellent Service Excellent service department - honest and transparent. I only have my Grand Cherokee serviced by these experts. I drop off my vehicle, and it is ready Excellent service department - honest and transparent. I only have my Grand Cherokee serviced by these experts. I drop off my vehicle, and it is ready to go promptly. More

Quick, trustworthy, friendly. I walked in for a few recalls on my truck and Jim was great in assisting me. He helped me get the soonest appointment and they didn’t take nearly as l I walked in for a few recalls on my truck and Jim was great in assisting me. He helped me get the soonest appointment and they didn’t take nearly as long as I thought it would be. Every one at this dealership is super friendly and there to help. More

Great My visit at Thompson was great. Jeff was on point with his promptness. He called when my vehicle was ready. Even the shuffle driver was great, he sent My visit at Thompson was great. Jeff was on point with his promptness. He called when my vehicle was ready. Even the shuffle driver was great, he sent a text letting me know he was on his way. More