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Thompson Chrysler Dodge Jeep Ram of Baltimore

Baltimore, MD

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2,099 Reviews

124 North Point Boulevard

Baltimore, MD

21224

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2,099 Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore

December 22, 2019

Bought 3 vehicles with this dealership and all very good experience. Calvin was our salesman and Was such great help and definitely the man to talk to. Leo the sales manager also great guy and has your back More

by Jesuszun.96
Recommend Dealer
Yes
Employees Worked With
Calvin Reed Jr, Leo Hojnowski
Dec 23, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again. Congratulations on your amazing new vehicles!

December 21, 2019

Legally organized theft! My car sat with them for two weeks and took almost $1600.00 from me to realize that what they claimed they fixed was not touched at all! Since not More

by Bad experience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Umpleby, Jeff Tenebaum, Devon Duncan, Raynor Dodd
Dec 23, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Sorry to hear about your experience. Can you please call me at your earliest convenience so that I can speak with you about your visit, This is not the type of service we wish to provide to our customers Joe Sweitzer Service Director 410-282-9600

Dec 23, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

My Name is Michael Resnick and I am the Service Manager at Thompsons. I would like to speak with you regarding your "bad experience" at our Service Center. Please provide your name and telephone number so I can contact you or you can call me. Thank You Michael Resnick Service Manager 410-288-3100 Ext. 1189

December 20, 2019

Awesome Service I never have a bad experience at this dealership. Everyone is very professional and well educated on the services at hand. And they have excellent tim More

by CRYSSYB06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raynor Dodd
Dec 23, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

December 19, 2019

V ry good dealership We found exactly what we were looking for online. The price was reasonable. Calvin gave us great service. Enjoyed one hour and out policy. Clean car a More

by jimmy.mcjagger@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles, Calvin Reed Jr
Dec 19, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thanks for taking the time to leave this fantastic rating! We hope to see you again!

December 19, 2019

Service experience The experience I received at Chrysler was very good jim helped me and he didn't mind answering questions he explained everything so that I understood More

by Skepster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
Dec 19, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We're very glad to hear that you had a great experience with Jim and our team! Please let us know if we can be of further assistance!

December 19, 2019

Ryanor is very nice. Went in for oil change, Raynor was very nice, no pressure to have other services done. Going back again for more maintenance on my car. More

by MILLERGANGOF5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raynor Dodd
Dec 19, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your support! We appreciate your kind words for our team and look forward to working with you again!

December 18, 2019

Trade In My husband and I went in to trade in my truck for another vehicle. We were assigned to Vincent, he is a wonderful person and very helpful. He worked t More

by maebug7605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Ashford, Vincent Azong
Dec 19, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We're delighted to hear about your great experience with Vincent! Thank you for taking a few moments for sharing this great feedback, we will make sure he knows how much you appreciated his help. Enjoy your new vehicle!

December 18, 2019

Warranty work Took my truck into Thompson for a service electronica brake problem that kept flashing up on my dash turned out to be a lengthy repair they repaired More

by INFO76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lyons, Jim Umpleby, Jeff Tenebaum
Dec 19, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

We really appreciate this fantastic review for our service team! Thank you for taking a moment to let us know how we are doing, and please do not hesitate to reach out if we can ever be of further assistance!

December 18, 2019

Very unorganized and unprofessional They tired to over charge me and when you make a appointments they never have the corrects parts instock. Then they have your car allday but didn’t do More

by jewerlybuykitten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Tenebaum
December 18, 2019

Ripped off I may recommend the service but never the sales. The old wear him down used car mentality that everyone thought was gone still exists at this deal More

by T.LETSCH
Recommend Dealer
No
Employees Worked With
Edward Ashford
Dec 18, 2019 -

Thompson Chrysler Dodge Jeep Ram of Baltimore responded

Good afternoon, I'd like to hear more about this interaction with Edward. I am not seeing any visit into our showroom at Thompson CDJR Baltimore. I've spoken to Ed and my sales managers as well and none can recall you. Perhaps you were at our Edgewood location? Respectfully, Joe Lyons Director of Operations

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