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Thompson Sales Company
Springfield, MO
400 Reviews
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February 05, 2026
Not a great experience from a dealership that is supposed to have a high reputation. We inquired about a vehicle that we had saved on Cars.com. It was listed in December. The first day we inquired we asked q to have a high reputation. We inquired about a vehicle that we had saved on Cars.com. It was listed in December. The first day we inquired we asked questions about the vehicle and had a plan to come see it approximately a week later. Communications were sporadic and some of our questions never got answered. We were possibly going to trade in our vehicle that we had previous offers on. I explained that we would need to get the same or close to same offers for ours as the other dealers recently had offered. The dealer told us they would be there or real close. When we arrived on Monday February 2nd to view the vehicle. The dealer pulled it up and immediately we could see recent damage to it. Inside was unclean in places and very minor issue but the Bobby pin that was shown on the internet pictures back in December was still in the car in February. It became clear that one of the Thompson employees damaged the car while moving it to and fro. Accidents happen but the fact it was not communicated to us before we arrived was disappointing. Then they didnt even want to lower the price at all from the damage. Yes it was theblowest priced car of this make and model within 100 miles but also the longest listed in 200 miles.The kicker, though was that they said they would give us $2k less than our other offers. We haggled back and forth and they came up some on the trade offer saying they would also fix there car but we did not make a deal. We had a hard time speaking to a manager at first during the process. We only got to speak to a manager after we asked to speak with the owner. I doubt we do business here in the future. They seem to have an issue with honesty and communication. On a positive note, the reception lady was friendly. More
by Makenna0105
Employees Worked With
Keeping, Jeremy
January 13, 2026
I have had nothing but success with the sales group at Thompson GMC in Springfield. Bobby Duncan has exceeded my expectations once more with his customer service and personal concern to meet my vehicle n Thompson GMC in Springfield. Bobby Duncan has exceeded my expectations once more with his customer service and personal concern to meet my vehicle needs. Chris Decaro as well exceeded our expectations when finalizing our purchase. More
by KR
January 05, 2026
Vince Hamilton and the whole team AJ and Chris were fantastic. We were both impressed and thrilled with the entire experience. Everyone there moved quickly. They took the time to make sure our quest fantastic. We were both impressed and thrilled with the entire experience. Everyone there moved quickly. They took the time to make sure our questions were answered and the whole process moved very quickly. If your in the market for a new or used vehicle, I would not consider any other dealer in the springfield MO area. More
by Jman3102
November 30, 2025
Tony and David were both amazing. I started off with Tony and had to leave for a family emergency. When I returned Tony was off that day and David just picked right up and helped me c I started off with Tony and had to leave for a family emergency. When I returned Tony was off that day and David just picked right up and helped me complete the process. It was a very smooth buying experience More
by shel431
Employees Worked With
Tony Cox
October 23, 2025
I was thrilled with my car buying experience yesterday. Tito was amazing to work with. Also Coach drove me around Spfd. to collect paperwork and bank draft. Other dealerships were pushy, they made me feel Tito was amazing to work with. Also Coach drove me around Spfd. to collect paperwork and bank draft. Other dealerships were pushy, they made me feel very pressured. Tito was laid back, did everything to make me comfortable and enjoy buying my new car. I am one happy customer. You should stop by and see one of the Thompson boy's 65 GTO, it's gorgeous. More
by dorisfisk1957
October 13, 2025
Second vehicle we have purchased, and Mike Petes is the best salesman to work with at Thompson Cadillac. best salesman to work with at Thompson Cadillac. More
by pjzogleman
September 26, 2025
Tito Amarillas was amazing. He was very patient with us in making the decision. Tito was also very informative and was able to answer every question we had. We are glad Tito was He was very patient with us in making the decision. Tito was also very informative and was able to answer every question we had. We are glad Tito was our salesman and now our friend. More
by budmanjohnson1
Employees Worked With
September 12, 2025
Tito was absolutely the best sales person I have ever worked with. He answered every question. Let me know the cars progress in the shop. Checked out every feature that was important to me, personally. B worked with. He answered every question. Let me know the cars progress in the shop. Checked out every feature that was important to me, personally. Because this Encore had every safety feature available at the time, Tito made sure each one was there and working. He didn’t assume. This was our 25 year old son’s birthday present. (Had been in a wreck) Tito put the car in our driveway while we were at dinner. Keys inside a birthday box. A little Thompson swag bag. This is how you get lifetime customers. It was all his idea. Please ask for Tito. The best dealer I have ever had the privilege of working with. Found car online. Price out the door was the same price to the penny as advertised. Car came with list of repairs that had been made in shop. (It was well used) a 3 month, 3000 mile power train warranty. The paperwork was easy and ready for me. Tom, the Finance Manager was wonderful. I’ve been to a lot of dealers, bought a lot of cars, but I have never been treated as well as I was at Thompson Sales. Extra special? Not a single person asked if, My husband needed to come in, see it, approve it, yes this still happens on 2025. So women, this is your go to dealer. Great experience. More
by Suzie (OzarksNative)
Employees Worked With
September 04, 2025
Completely wasted my time after keeping me waiting for weeks on a new denali 3500 truck. I had waited 2 maybe 3 weeks while they shipped in a truck for me. After stringing me along all that time we go weeks on a new denali 3500 truck. I had waited 2 maybe 3 weeks while they shipped in a truck for me. After stringing me along all that time we got to the end after I sent them insurance information and was waiting on them to send me wiring info. They went Ghost mode and pretended it was a mistake that they sold the truck to someone else. Dont deal with this unbelievable clown show dealership buy from someone not trying to pull a bait and switch. More
by Andy
Employees Worked With
