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Thompson Toyota
Doylestown, PA
614 Reviews
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Showing 614 reviews
January 04, 2024
Thompson was excellent with my order up until the moment I arrived for paperwork and financing. Then they started dragging their feet, made me come back days later and blamed me for it (I'd agreed to financ I arrived for paperwork and financing. Then they started dragging their feet, made me come back days later and blamed me for it (I'd agreed to finance; the general manager said they "expected" me to come in with a check) and then, when I returned on a work day, they made me wait for upwards of an hour with no explanation. The sales manager Jim was needlessly defensive, but the worst was the finance guy, Mike. I've never dealt with anyone less communicative, less outwardly caring, less willing to explain anything, with no apologies for any of it. It's been more than a month since my purchase and nobody has called me up to ask how I'm liking the car. I hoped I could go back to Thompson for service, but this entire experience has really turned me off the dealer. More
by bluescreen.life
Employees Worked With
Jim Ogle
Helpful June 21, 2023
Bought a new 2022 TRD Off-Road 4 runner from Thompson. I have to say it was the best buying experience ever (and I have personally bought over five new 4 runners in my life time). Julian was my salesman a I have to say it was the best buying experience ever (and I have personally bought over five new 4 runners in my life time). Julian was my salesman and he was the best I can ever recall with regard to a buying experinece he always followed up to make sure I recieved top shelf sales . Here is where it all went wrong ; after owning my new 4 runner for less than a year I had a few big issues with it (which was very surprising since I never had an issue before with any of my 4 runners). So I take it into service for a braking noise issue. They tell me they can't find the problem and this is normal. After several attemps and after getting Toyota's corporate rep involved they finally located the problem and fixed it under warrentee. All of this back and forth could have been avoided if they just communcated with me better. For instance, I refused to pay a $300.00 diagostic fee for checking my brake module issue because no one ever explained to me that they charge for diagnostic work even when your truck in still under warrentee. Had they told me that I would have understood and been prepared to pay. The service writer never mentioned this charge would not be covered. It was not until the service manager got involved and Toyota corporate got invoved did i understand they don't cover diagostics. I still don't understand why they charge for trying to locate a problem on a new truck that is a legitimate problem but thats another issue for another time. I like everyone at this dealership and am a lifelong Toyota brand buyer but I am dissapointed now because when i return to service they treat me differenly and I can feel the tension in the air when i go in for service. This to me is sad result ; I am one of the easist going people. Because my new Truck had a few large "odd problems" ( hard to diagnose ) I feel like I am taking the brunt of this bad experience instead of someone at the dealership reviewing this and training people in service on how NOT to make this mistake again. Apologizing to me is all it would have taken. Instead the dealership (service is making me the bad guy) Not the way to treat a customer who has spent over $200,000 on new Toyota's. Here is the bottom line: Would I buy from them again ? YES , Would I service my new truck there? Probably not. They can do so much better with a little customer service training. The End. More
by Jbott693
Employees Worked With
Stacey In Service, Julian Mitchell
May 31, 2023
This dealership is corrupt! I introduced them to a special model being produced by Toyota well over a year ago. I spoke with a Sales Manager, Paul Hagen, who knew nothing abou I introduced them to a special model being produced by Toyota well over a year ago. I spoke with a Sales Manager, Paul Hagen, who knew nothing about the vehicle. I offered to put down a deposit, but was told by him that they would not take deposits until the Model number was known. I brought the dealership and Paul Hagen the Model number and pricing sheet the day it was released, and got what was supposedly the first Vehicle Buyer's Order for that car that same day, signed by Mr. Hagen. Later, when following up on the vehicle, another sales person claimed to me that I was "6th on their list", so I went to speak with Mr. Hagen. After a brief discussion, he assured me that I would be the first person contacted if they got one of the vehicles. The dealership was allocated that vehicle today, May 31'st... and now they're reneging on the agreement. I contacted the Sales Manager, Paul Hagen, who said he'd "check on it." When he called back, he claimed that it was being sold to "someone coming in", but wouldn't confirm whether it was a customer or someone associated with the dealership, and then claimed he "knows nothing about it." He also claimed that he never told me that I'd be the first in line, nor that I was the frst Vehicle Buyer's Order created for the vehicle. Paul Hagen is a liar, and this dealership should be avoided at all costs! More
by sometimesgregarious
Employees Worked With
Paul Hagen ; JaQuaye Effinger
April 07, 2023
Sold me a heap of crap. Have had nothing but problems with my vehicle. Would never buy another car here again. Dealer offered little to no help with resolving my issues. Have had nothing but problems with my vehicle. Would never buy another car here again. Dealer offered little to no help with resolving my issues. More
by kwilliams19020
Employees Worked With
Nicholas D’Argenio
March 12, 2023
Thompson Toyota is an excellent car dealership. Pricing is fair and transparent. No surcharges due to supply chain issues. The sales people and finance people all possess a level of professionalism Pricing is fair and transparent. No surcharges due to supply chain issues. The sales people and finance people all possess a level of professionalism and sincerity unsurpassed by other dealerships. we highly recommend Thompson Toyota and the other Thompson dealerships. Yesterday we bought a Toyota Highlander from Thompson Toyota of Doylestown. Our sales person Jim Ogle was very professional, and Mike from the business area insured a seamless closing. both had our best interest in mind. Last year we bought a Lexus from Thompson Lexus and had a similar very positive experience. More
by Mkalilec
Employees Worked With
Jim Ogle
February 24, 2023
I went to the Thomson Toyota recently I had a really bad Experience with servicing my car in there I went for January 2023 for oil change then they found some problems in brakes they said i need a new brak Experience with servicing my car in there I went for January 2023 for oil change then they found some problems in brakes they said i need a new brake pads and Rotors need to be resurface and multi point free inspect every thing I paid everything together $850 dollars no coupons or no discounts applied i ask them is any discounts available they said nothing right now After two weeks i got another issue with when we driving the car its like driving to speed bumps or stopping the car in between certain speeds Again i went to the Thomson Toyota for the issue the service Advisor Lance Bacchus he was really rude and mean I asked him you guys did the service recently why this car issues he was very Unprofessional i had any Toyota dealer near me otherwise i go to another a dealer Every time i say something to him he said what i don't understand Nobody behave me on any other dealership before like this. so i never recommend this dealership for service for your car More
by DON
Employees Worked With
Lance Bacchus
November 05, 2022
We have lived in several countries and several cities in the US. Thompson Toyota is by far the best, the most considerate and thoughtful company about how it could help that we have ever had. The people we the US. Thompson Toyota is by far the best, the most considerate and thoughtful company about how it could help that we have ever had. The people we have contacted and dealt with have always been extremely helpful, helpfully suggestive and friendly. They even pick up and deliver our car. More
by jdstmurray
Employees Worked With
Michael Graham, a receptionist who has now retired and everyone we have dealt with in the past 6 years.
October 21, 2022
Went to look at a used tacoma, they should be embarrassed at the junk they put on their lot. It's junk and of course, it's way over priced.... Never miss the chance to rob someone with unreasonable prices, at the junk they put on their lot. It's junk and of course, it's way over priced.... Never miss the chance to rob someone with unreasonable prices, right boys?? And if your curiosity get you, it's the white one More
by new jersey
Employees Worked With
joe, Domenick Criscolo
September 10, 2022
My experience with Thompson Toyota was nothing less than exceptional. James Ogle provided excellent sales support, informing me every step of the way (when my car would arrive, the mechanics of my RAV4, pu exceptional. James Ogle provided excellent sales support, informing me every step of the way (when my car would arrive, the mechanics of my RAV4, purchase options, etc). Thompson’s facility is modern and spotless. Thank you Thompson for a seamless purchase experience. More
by Johoward737
Employees Worked With
Jim Ogle
