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Thompson Toyota
Doylestown, PA
614 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 614 reviews
July 22, 2022
Experience was great despite all the chaos in the industry / supply chain. Really liked working with Jim Ogle. Great communications throughout. industry / supply chain. Really liked working with Jim Ogle. Great communications throughout. More
by ian.waxman
Employees Worked With
Jim Ogle
Helpful July 22, 2022
Very happy with my Toyota Rav 4 purchase. Jim Ogle led me through the process with courtesy and professionalism. He explained all my options to me and got me in the right car at the right pri Jim Ogle led me through the process with courtesy and professionalism. He explained all my options to me and got me in the right car at the right price. From the service department to sales, everybody is kind and helpful. Steve Tagye and Nicole Smith were also a great help throughout my experience. More
by Mike O
Employees Worked With
Jim Ogle, Nicole Smith, Stephen Tagye
May 04, 2022
I’ve bought cars from Thompson twice now, and my family has been going to them for the last 15+ years. I went in for what should have been a routine oil change and inspection. (Bought my newest car from th has been going to them for the last 15+ years. I went in for what should have been a routine oil change and inspection. (Bought my newest car from them under a year ago) I ended up with a clogged drain that caused water leaking into my car on the passenger floor board. Not only did they not communicate with my insurance company they held my car for 10 days and when I finally got it back there was a pool of water on my drivers side floor and seat, because they washed my car with the back window down. The window was up when I got it back, which means they knew they did it and said nothing to me. Thankfully I looked in the back seat to find a pool of water on my mat and to discover my nursing books and notes completely water logged. After giving me the run around (I called 6 different times) their service manager finally answered the phone, and told me they’d detail my car for free. I waited for over 3 hours to get my car back, undetailed. They maybe detailed the one floor of the backseat, but the dirt that was splashed all over the plastic parts of that same back seat were still there, and the rest of my car looked the same. After calling them again, multiple times, I got through to a sales manager who asked me if my expectation was that the whole car was detailed. The most egregious service I’ve ever received. It seems like they like to take advantage of women of color. I guess my car that I bought from THEM, wasn’t worth the respect or time it took to actually give decent service. If you’re a lady of color, I’d stay far far away from this place. More
by Varughese.m.shan@gmail.com
Employees Worked With
Mike the service manager
May 01, 2022
Unhappy that my husband and I cannot but 2 new vehicles from them because of where we live even though we bought a vehicle from them before. Not happy from them because of where we live even though we bought a vehicle from them before. Not happy More
by jadush
Employees Worked With
Howard ashton
November 23, 2021
Best car buying experience I have ever had. Worked with Julian bought a new 2020 to 4 runner and he worked with me for three months until I took delivery of the truck. It was very detail oriented in the be Julian bought a new 2020 to 4 runner and he worked with me for three months until I took delivery of the truck. It was very detail oriented in the best salesman I’ve ever worked with the dealership is fantastic wonderful buying experience and this is not my first rodeo More
by Jbott693
Employees Worked With
Julian Mitchel
November 06, 2021
Leah and Mike were very attentive and helpful for our new 4Runner. Leah was knowledgeable about the vehicle, kept us informed. Mike helped us going through the process and made it easy. Highly recommended 4Runner. Leah was knowledgeable about the vehicle, kept us informed. Mike helped us going through the process and made it easy. Highly recommended for Thompson Toyota, and ask for Leah!😊 More
by Siyu
Employees Worked With
Leah, Mike Wlatrop
September 17, 2021
Absolute worst experience I have ever had at a car dealership. Regret that I traded my truck in for a new Tacoma, only to get the worst financial institution to finance the loan. Bottom line this deal dealership. Regret that I traded my truck in for a new Tacoma, only to get the worst financial institution to finance the loan. Bottom line this dealership only cares about making money and not the customer needs. 60 days later still waiting on my plates to the other vehicle I bought, with the temp tag expiring in 4 days. More
by Nut Sack Jack
Employees Worked With
Paul Hagan, Nicholas D’Argenio
March 25, 2021
Brad was knowledgeable and very nice while addressing our questions and bringing in Paul and Matt accentuated our great experience when purchasing my Toyota. A great experience! Jerry & Kathy Thanks! questions and bringing in Paul and Matt accentuated our great experience when purchasing my Toyota. A great experience! Jerry & Kathy Thanks! More
by Tiki55
Employees Worked With
Brad Richman
February 25, 2021
Very happy with my Corolla purchase. Jim Ogle led me through the process with courtesy and professionalism. He knowledgably answered my questions to narrow down my model choice. It's my second purchase through the process with courtesy and professionalism. He knowledgably answered my questions to narrow down my model choice. It's my second purchase with this dealership and I will go back. There is an great selection of previously owned cars, which was my first purchase. I was offered a good deal on a trade in, which was my second purchase. The financing result really pleased me. There is a Toyota dealer much closer to me, but Thompson is my go to. More
by Candace
Employees Worked With
Jim Ogle, Mike Fink
