Thompson Toyota

Replace tire right rear Excellent service at Thompson but getting outside response/approval for replacing the tire so soon after replacing my left rear tire (10 days prior) t Excellent service at Thompson but getting outside response/approval for replacing the tire so soon after replacing my left rear tire (10 days prior) took far too long. I went in at 8:15am and didn’t leave until 11:30. Jim, my service rep, did his best to prod them along and keep me informed. The cookie lady does an amazing job baking!! Great idea!! More

Service-oil change Changed oil as required-took care of a rattle with catalytic converter related to frame replacement-did everything in timely manner-comfortable waitin Changed oil as required-took care of a rattle with catalytic converter related to frame replacement-did everything in timely manner-comfortable waiting area-cleaned and vacuumed vehicle More

First Rafe Vehicle serviced promptly and courteously for 50K service, technician of great assistance in locating fob that had been misplaced in the car. Consist Vehicle serviced promptly and courteously for 50K service, technician of great assistance in locating fob that had been misplaced in the car. Consistently fine service More

Great experience Domenick Criscolo was wonderful to work with. He was very knowledgeable and even stayed late to help us with buying our new Camry. He made it such an Domenick Criscolo was wonderful to work with. He was very knowledgeable and even stayed late to help us with buying our new Camry. He made it such an easy process. More

Excellent service!! The service was courteous and efficient and absolutely exceeded my expectations!! Thank you Ben for being so helpful and keeping me informed during th The service was courteous and efficient and absolutely exceeded my expectations!! Thank you Ben for being so helpful and keeping me informed during the process. The staff should be very proud of themselves for a job that is always well done!! Thank you! Siobhan Vollrath More

over Sold parts and dealers mistake cost me two days time I went to Thompson Toyota to have a drivers side mirror replaced. The housing and mechanicals were fine. Just needed replacement mirror was sold th I went to Thompson Toyota to have a drivers side mirror replaced. The housing and mechanicals were fine. Just needed replacement mirror was sold the entire unit. Being desperate to have it repaired I agreed. Was told the housing needed to be ordered and then painted. The parts manager asked if it was one color or two. I responded I didn’t know. He went to check on my car. Two days later I returned it was finished but they painted the black part also. Then the service writer called me and stated they would use my old part and take $50 off. I asked to have the service manager call me. He called, took the $50off the table and told me if I didn’t like it I could get my money back and take my old parts. This service manager was hostile and ignorant. I advised him I would never have service performed there again. Thompson’s lose, I was looking for a new Tacoma or 4Runner while I was waiting for my car. I’ll take my business where it is appreciated. I will retell my experience to anyone I know who needs service or I’d buying a vehicle and on social media and within organizations that I belong. I was never treated so rudely at any dealership. More

30,000 mile check up I was told the service would be approx 1 1/2 hours including the car wash. I was paid and out in 45 minutes. I wait for the car and used the WiFi whi I was told the service would be approx 1 1/2 hours including the car wash. I was paid and out in 45 minutes. I wait for the car and used the WiFi while there to work. Coffee, water, fresh baked cookies. Nice atmosphere and friendly service More

Great. Thompson Toyota team are always patient, and helpful with my questions especially with the newer technology Which come with auto. Service fully checks Thompson Toyota team are always patient, and helpful with my questions especially with the newer technology Which come with auto. Service fully checks auto and explains what was done . More

Good service I Pleased. Kept informed about what car needed. However was some confusion at scheduling and was one day to early for inspection so had to bring car bac Pleased. Kept informed about what car needed. However was some confusion at scheduling and was one day to early for inspection so had to bring car back next day. More

Great Service We felt that we were served at the dealership with a very welcoming environment, excellent communication with the staff, and efficient and effective l We felt that we were served at the dealership with a very welcoming environment, excellent communication with the staff, and efficient and effective learning and purchasing processes. More