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Thompson Toyota
Doylestown, PA
620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 620 reviews
December 01, 2018
Thompson Toyota has 3 employees named Jim As I'm checking out. I said "it's been a long day" to Jim S. Shannon who had a bad attitude to start with says VERY RUDLY to me, "we have all had a lo As I'm checking out. I said "it's been a long day" to Jim S. Shannon who had a bad attitude to start with says VERY RUDLY to me, "we have all had a long day" well Jim, I don’t care about your day Jim, but you should care about mine, that’s customer service. Jim should have said nothing, instead of what he said to an upset customer. Thompson usually treats it's customers very quickly and they are most of the time friendly. But I have told all my family & friends how I was treated. I was really disappointed when I left and I told alot of other people how poorly I was treated, and I found out many had similar experiences. I also told numerous friends how much $$$ I spent at Thompson and how I was upsold on tires. I called Miller Tire in Perkasie, and they said they do alignments on 4Runners for $80. The $1,129 reflects one tire being covered by the Safeway insurance I purchased when I bought my car and a $25 coupon for brakes. I also spoke with assistant manager Jaison Preite on 12/5/18, he said his employees did nothing wrong and he was “sorry”. PREITE said I'm not "sugar coating anything" and in a perfect world you would have been treated differently. And that was the end of the conserversation. I had a meeting with the General Manager of Thompson Toyota on 12/6 Bob Cox. He listened was patient and is very nice guy. He gave me a credit to my account for the difference in the tire discrepancy. Thanks Bob Cox and Pat at the check out counter for being good at what you do. More
by UnhappyCustomer
Verified CustomerEmployees Worked With
Jim McGuigan, Jim Shannon, Jaison Preite, Bob Cox. PAT at the check out counter
December 01, 2018
Above and beyond I was concerned about low tire pressure in my 2017 Rav4, so I brought it in yesterday to get the tires checked before a 540 mile drive. Not only did I was concerned about low tire pressure in my 2017 Rav4, so I brought it in yesterday to get the tires checked before a 540 mile drive. Not only did they check all my tires and bring them up to 36 psi, but they checked everything else and gave it a wash and gave me peace of mind - and it was free. The service is outstanding and there is nowhere else in Doylestown that is the equal of Thompson Toyota. More
by GKRIVER
Employees Worked With
I did not write down all the names of everyone I interacted with yesterday in Service - but they were all terrific. Julian is in Sales of course - and he has sold us about 4 cars in the last few years. He's terrific as well., Jim Ogle, Julian Mitchell
November 30, 2018
Fantastic Dealership! I bought my second Toyota from Thompson and what a wonderful experience I had. I want to thank everyone who helped make my purchase go so smoothly! Th I bought my second Toyota from Thompson and what a wonderful experience I had. I want to thank everyone who helped make my purchase go so smoothly! The sales team was so great to work with. From my sales to the finance dept I had a fantastic experience and would recommend this dealership to everyone! Appreciated the tour of the Sales Department and am very impressed with the facilities. Thanks for all you did! More
by Kim
Employees Worked With
Jim Ogle, Walter McGinty
November 30, 2018
Nicely done Jim was courteous and professional. He was also very knowledgeable about car mechanics and specifically what was wrong with my car. He did me a big f Jim was courteous and professional. He was also very knowledgeable about car mechanics and specifically what was wrong with my car. He did me a big favor by not charging me for the service. And by the way the car is running great!! More
by Megan77
Employees Worked With
Jim Shannon
November 30, 2018
Thompson Toyota's service is better than any other Always accommodates the schedule that you need. When you need it done by a certain time they go above and beyond to make sure your vehicle is ready. Always accommodates the schedule that you need. When you need it done by a certain time they go above and beyond to make sure your vehicle is ready. Also when dropping off they get you out the door quickly so you can get to work on time. They also provide a loaner if you can not wait. I can take my vehicle there and not feel they will tell me I need something that I really don't. More
by Katweil1107
Employees Worked With
Heather Snyder and Ben Ciesielski
November 30, 2018
Inspection and oil change Iwas very pleased with the quality of my service from being meet outside to getting my car after being picked up. The one negative I have is moving t Iwas very pleased with the quality of my service from being meet outside to getting my car after being picked up. The one negative I have is moving the start time to 8:00. I need to be at work by that time More
by Gbloome
Employees Worked With
Dallas
November 29, 2018
Five cars with Thompson ! Very happy with Craig in Toyota service handles all problems and issues with a smile very prompt and courteous !! Very happy !! ! Very happy with Craig in Toyota service handles all problems and issues with a smile very prompt and courteous !! Very happy !! More
by MCCABEX3
Employees Worked With
Tim Earles
November 29, 2018
Convenient and trustworthy. I would never go to any other dealership, and I always recommend this one to anyone. I hope that it never changes, except to improve of course. Thank I would never go to any other dealership, and I always recommend this one to anyone. I hope that it never changes, except to improve of course. Thank you for lending to my peace of mind in this crazy world. The experience is very convenient and comfortable. I never thought that I was being taken for a ride, no pun intended. More
by Gggfff
Employees Worked With
Jim McGuigan
November 29, 2018
Excellent service Very professional! The whole process was painless even though the news received was not exactly good news They were very professional about telling us Very professional! The whole process was painless even though the news received was not exactly good news They were very professional about telling us. They broke the news and made it painless and offered very helpful advice on what to do More
by K.DEISSLER25
Employees Worked With
Walter McGinty, Rachel Salera
November 29, 2018
Had a scheduled service A lot was suggested and not sure everything was necessary. I bought a Toyota so I wouldn’t have to spend a lot of money on maintenance. Car was not cl A lot was suggested and not sure everything was necessary. I bought a Toyota so I wouldn’t have to spend a lot of money on maintenance. Car was not cleaned very well. Just being honest More
by CAROLPUZZELLA
Employees Worked With
Don’t know employees
