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Thompson Toyota
Doylestown, PA
624 Reviews
Since 1969, our success at the Thompson Organization has been built upon our commitment to customer service and excellence. Jack Thompson opened our first Toyota dealership in 1969, and with hard work and perseverance, we expanded to seven rooftops over the years. We are proud to provide competitive values on the best new and used vehicles today, all backed by service and parts teams dedicated to ensuring our customers' continued satisfaction. When you purchase your vehicle from us, you'll be treated with courtesy and respect by our friendly, knowledgeable salespeople who genuinely care about your concerns.
With over 50 years in business, the main goal of the Thompson Organization has always been to provide excellence in automotive sales and service. We offer a large selection of new and used vehicles at our Toyota dealership in Doylestown, PA, as well as a Toyota Rent-A-Car facility and a full-service Auto Body Shop and Collision Center. In addition, you're treated to complimentary services such as loaner vehicles, shuttle services, valet parking, off-season tire storage and collision estimates. We also offer complimentary lifetime PA state inspections for your family's vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 624 reviews
April 26, 2007
My family and I have been using Thompson for as long as I can remember, Always pleasant to deal with. The service has always been first rate. I actually enjoy going there. Thanks you! can remember, Always pleasant to deal with. The service has always been first rate. I actually enjoy going there. Thanks you! More
by pinoak11
March 06, 2007
The arrogance was appalling. My family (wife, 3 kids) and I wanted to buy a Sienna. We test drove and researched options. We were quoted the MSRP. When I asked about negotiating, salesman told me "we and I wanted to buy a Sienna. We test drove and researched options. We were quoted the MSRP. When I asked about negotiating, salesman told me "we have enough buyers of these that we don't need to negotiate". We ended up buying the exact Sienna we wanted (was built to order and delivered in 6 weeks) at negotiated price from another dealership. We even get it serviced (except for warranty service) elsewhere due to the 'tude. More
by dtown
December 27, 2005
I own a $56K Toyota, but trust me, you'd never know it - I get much better care from the local Midas (no, there's no "Free" valet from the other guys - but if you believe the valet is free, check you bill; I get much better care from the local Midas (no, there's no "Free" valet from the other guys - but if you believe the valet is free, check you bill; you're a perfect candidate for the "free" TV offered at a time-share). I can't remember my anniversary, let alone the color of my "TEAM," why do they keep asking me that question - and why do I have to see the same mechanic, his schedule is messed-up because he works late on other days! Overall, if you like expensive service and a grumpy staff (with decent coffee and a "free" valet), this is the place for you ... at least the boys over at Honda wash my car when they charge me $400 for a wiper blade. Too bad the multi-color service team doesn't run like my Toyota. I gotta say, though, that the parts "team" (monochrome) has always been great - they can't help it that a Toyota OEM screw to tighten my mirror is $199. More
by leanright
Employees Worked With
Augie +
October 02, 2004
I've been going to this dealer for 12 years. The service has been as<br>close to perfect as human beings can get. Making an appointment is easy. Only twice in 12 years was the service not perfect and both has been as<br>close to perfect as human beings can get. Making an appointment is easy. Only twice in 12 years was the service not perfect and both times they went far above and beyond what they needed to do in order to make it right (without causing me one minute of stress in the<br>process). More
by jazz03a
Employees Worked With
all of the service managers since '92
