Thompson Toyota

Friendly salesperson, knowledgeable of product and very helpful. Vehicle was very clean and very good condition, price was great. Would recommend to friends and neighbors. helpful. Vehicle was very clean and very good condition, price was great. Would recommend to friends and neighbors. More

Frank was very easy to work with--no high pressure sales tactics. He sat with me and found out what I was looking for, located the vehicle for me, then negotiated a price. tactics. He sat with me and found out what I was looking for, located the vehicle for me, then negotiated a price. More

Wow! This is the word that came to mind each time I went to Thompson. They have the most helpful staff I have ever seen at a car dealership. Frank, the salesman who worked with me, took the time to answer to Thompson. They have the most helpful staff I have ever seen at a car dealership. Frank, the salesman who worked with me, took the time to answer all of my questions, did everything I asked him, and yet was not the least bit pushy. I found the car that interested me online and gave Frank a call. I was concerned that maybe the photos may not have shown everything and Frank had no problem going out and checking to make sure that there was nothing misleading as a double check. When I got down there he had the car out front and came right out when I arrived to show it to me. Still, Frank remained cool, calm, and most importantly to me “unpushy”. It was dark when I arrived so Frank offered to take into the shop so that I could see it fully lit up and even got it put on the lift for me so that I could take a look at the frame. In the end I bought the car and Frank guided the rest of the way and did not push me off to someone else. I feel that the staff, especially Frank, are the best business and would not dream of going anywhere else in the future. Thanks guys. More

Everyone was terrific and very kind. They all went above and beyond expectaions. Frank followed thru after purchase with graciousness. As well as Joe and Mike. We were not used to such a large organi and beyond expectaions. Frank followed thru after purchase with graciousness. As well as Joe and Mike. We were not used to such a large organization, but it was a good, interesting experience. I am sure it will be beautiful when you finish your renovations. They all went way out of their way to make us comfortable. We love our new (used) car very much. We came in looking for a different year Toyota and instead they found us the "exact" used car we had wanted all along. Thank you all.....We plan to have many years of good service. Merry and Spence More

I have been purchasing cars since 1953. Thompson Toyota is by far the best dealership I have ever used. In fact I have purchase three vehicles from Thompson Toyota. The service is also the best. is by far the best dealership I have ever used. In fact I have purchase three vehicles from Thompson Toyota. The service is also the best. More

Nicole was very professional. She spoke about the dealership, the benefits of a new Avalon Hybrid and the great quality service . She was easy to negotiate with and I will highly recommend Thompson T dealership, the benefits of a new Avalon Hybrid and the great quality service . She was easy to negotiate with and I will highly recommend Thompson Toyota and Nicloe to friends. More

It was a true pleasure to do business with Thompson Toyota through John Kelley. I had previously sent some personal clients of mine to John Kelley, now it was my turn. I purchased a new 2013 Toyota Ava Toyota through John Kelley. I had previously sent some personal clients of mine to John Kelley, now it was my turn. I purchased a new 2013 Toyota Avalon. Having previously been to the Toyota showroom, I noticed a lot of familiar faces upon returning, my personal thoughts are this is a true testament to the Thompson organization and the employees that work there. The purchase of the car through John was a very professional and easy process. John takes the time to educate you about the vehicle. Upon agreement of the price I was then introduced to another gentleman who prepared all the documents to be signed. Again, this was a very thorough process, not a hard sale but very educational. I would like to note that John took the time on his day off to come in a get my vehicle to me as it was not one purchased from on the lot, thanks John. I have now been driving my Toyota Avalon almost three weeks, I am so pleased with the vehicle, the value you get for your money is an option to explore for a person who has not done so, it has all the comforts of a vehicle that could possibly cost a lot more, the technology is in a word awesome! I would not hesitate to revisit the Thompson Toyota dealership, John Kelley is a plus to have on their team, that is not to take from anyone else as I sure they are all very good! Thanks for making my experience an enjoyable on.....Con. More

All the Service Representative keep explaining the same issue without answering to the point, when there is a issue they cannot fix and do not know how to Fix. Specially the Engine Light - I made 3 visits issue without answering to the point, when there is a issue they cannot fix and do not know how to Fix. Specially the Engine Light - I made 3 visits to the dealership and they were not able to confidently fix the issue. After a day or two my engine light turns back ON. Both these employees do not have the courtesy to apologies for the inconvenience and will attempt to walk over you and suggest as IF I myself was the expert to resolve the issue. Jaison atleast was not able to commit obviously due to hand tied with Company rules, however Steve was even worst. He would not listen to the grievance and offer complete solution. This is quite standard expected from Service representative, when they are unable to fix issue related to Engine Light. More