Thompson Toyota

I visited approximately 5 dealers over a one year period including other brands who dealt in mini-vans. I was very happy with Thompson Toyota and in particular John Kelley. He was the most knowledgeable s including other brands who dealt in mini-vans. I was very happy with Thompson Toyota and in particular John Kelley. He was the most knowledgeable salesman I met through those many months of researching my new car buy. After he completed the sale he spent about an hour going over the vehicle making sure I felt comfortable driving it from the lot. When I went back a week later because my cell phone didn't sync in the car he again took quite a bit of time to investigate the cause bringing in other people including their electronics expert. Here it was my ancient cell phone. I was not surprised and it was long past time to get a new phone. Everything has been perfect since then. Every person I met at Thompson went out of their way to greet me and ensure I was getting the help I needed. The girl who made the first contact through the internet, Sherra, even stopped by to check to see if I was being helped to my satisfaction when I went in. I purchased the car through the Costco program and was happy with the pricing. I would recommend this deal and John Kelley to anyone interested in purchasing a Toyota. I am very happy I went there. More

I just bought a new 2012 Corolla and am in love with it! Frank helped me out over two different days. He showed me several cars and options I could have that would best meet my match. Frank was extremely Frank helped me out over two different days. He showed me several cars and options I could have that would best meet my match. Frank was extremely helpful and friendly while working with me. Frank was very nice and patient as I tried to determine what I wanted. Once I bought my car, he stayed in touch with me to keep me posted on when it would be ready. He also email me a picture and shared my excitement, which I thought was very cool. Thanks so much! More

I just leased my second vehicle at Thompson and will definitely go back for the third! The staff is very friendly and accomodating! They were even great with my 5 year old son who tagged along! Even my definitely go back for the third! The staff is very friendly and accomodating! They were even great with my 5 year old son who tagged along! Even my husband was impressed at how great and painless the experience was. No one was pushy and they worked hard to get me out of an old lease and into a new one quickly! I'm completely thrilled with my new Rav 4! I love Toyotas and this is a great dealership to get one. Even the service department is great! Two thumbs up and 5 stars to Thompson Toyota and Jim Ogle.is an asset to the company! More

I negotiated price up front via internet sales team and they honored it. I thought they gave me a VERY fair price on trade. Due to time committments, I needed to complete this deal quickly and we wrapped they honored it. I thought they gave me a VERY fair price on trade. Due to time committments, I needed to complete this deal quickly and we wrapped it up in under 2 hours, start to finish. They went extra mile to accomodate my tight time requirements. Nicole was extremely helpful in logistics for Christmas morning delivery to surprise my wife. Manager did not come off as "typical" sales manager and did not play games. Very refreshing. Only complaint was that finance guy was a complete dud (I'm in finance, so I'm probably a dud as well). Might have been because I was pushing to get out of dealership due to my time committment and cut him off on the warranty push...but sales team was so good, it made up for this one item. More

I have bought quite a few vehicles in my time, but I must say this has been one of the most easiest, enjoyable, quick, no pressure/work with you sales I have had. Basically worked most of the details out wit say this has been one of the most easiest, enjoyable, quick, no pressure/work with you sales I have had. Basically worked most of the details out with a few E-Mails and one phone call. Details consisted of a real good/fair trade-in offer, and a very reasonable fair price on a used Prius... Salesman, Mr. Parker came in on his day off to take care of me, with a positive, helpful attitude. Wonderful experience, and would definitely recommend, and use Thompson Toyota again.... Thank you! More

We've never had such a great experience buying a car. Thompson Toyota worked WITH us in buying this car. They worked around our schedule, around our price and were more than accommodating. We'll be back Thompson Toyota worked WITH us in buying this car. They worked around our schedule, around our price and were more than accommodating. We'll be back for future purchases. The car-buying experience was relaxing and actually fun! More

I have bought my last six cars from Thompson. Also, my parents (when they drove) bought many of their cars from Thompson. So have my brother and sister-in-law. I have complete confidence in Thompson Toyot parents (when they drove) bought many of their cars from Thompson. So have my brother and sister-in-law. I have complete confidence in Thompson Toyota and trust them totally. I have dealt with them for years and years (the same service writer). More

I was limited in my choices due to financial constraints. That was fine because I found a car with which I was pleased. I was told that I would be GIVEN an additional package worth $999.00. I was, again, That was fine because I found a car with which I was pleased. I was told that I would be GIVEN an additional package worth $999.00. I was, again, pleased to hear this. When I returned the next to complete the financing, I was told that they were not able to "finance" in this package. I asked them why they would when it was being given to me at no cost. Unfortunately the gentleman who offered this was not there at the time. They denied that it was a free offer, despite the fact that the sales person who assisted me was there when it was said, as well as the person I brought with me. I could not debate it, because, as stated, the original gentleman was not available. I completed the transaction and went home with a bad taste. I then contacted the Sales Manager who promptly told me that it would be no problem to give me that package and to schedule an appointment to bring in my car for one of the procedures that was part of this package. I was glad to hear this, although it could have all been done in the beginning and not caused me to have to return. I wonder if this would have taken place in this manner had I been a man. I felt as though I was being played for a fool, but happy to see that management quickly resolved it. Otherwise, I am still happy with the car and would, with slight reservation, recommend Thompson Toyota More

by far the most painless car buying experience ever, no BS , no time wasting... i pretty much had the price pinned down through email communication before going into the dealership i will return for sure BS , no time wasting... i pretty much had the price pinned down through email communication before going into the dealership i will return for sure. More

I found the exact van I had been looking for on Thompson's web site & the price was TOO GOOD to be true. I live 100 miles away & 2 hrs drive time from the dealer, but decided to check it out. Even Thompson's web site & the price was TOO GOOD to be true. I live 100 miles away & 2 hrs drive time from the dealer, but decided to check it out. Even thou the car was "certified", I was leery because of the $$. Frank offered me the car for the weekend to have my mechanic check it out or they would even drive it to my mechanic (200 miles RT). They even offered me a 10 day money-back guarentee if my mechanic found anything wrong with the van. After getting a clean bill of health by my mechanic, I decided to purchase the van. The 200 mile round trip & 4 hrs driving time was a concern for me, but Frank offered & decided to deliver the van to me. All the paperwork was done by Frank at the dealership, and all I had to do was sign & drive once delivered. I was completely satisfied & overwhelmed at the way Frank & his manager went out of their way to make this sale. Looking forward to my car living up to their salesmanship. More