Thompson Toyota - Service Center

Service visit My experience at Thompson Toyota was great service and friendly and helpful service people. The facility is always spotless and even a free car wash. My experience at Thompson Toyota was great service and friendly and helpful service people. The facility is always spotless and even a free car wash. More

customer focused servise representative She corrected emission exemption issue when I mention it to her. she is professional and very easy to work with. I highly appreciated her service. She corrected emission exemption issue when I mention it to her. she is professional and very easy to work with. I highly appreciated her service. More

Highlander service Was able to schedule a weekend service at the last minute. Very convenient. I’ll be going here as long as I live in the area. Was able to schedule a weekend service at the last minute. Very convenient. I’ll be going here as long as I live in the area. More

Tire swap Top notch service ... quick to get car in and out, always friendly, easy to do business with! Performed the work as requested and washed my truck aft Top notch service ... quick to get car in and out, always friendly, easy to do business with! Performed the work as requested and washed my truck afterwards! More

totally pleasant The work was done well and rather quickly. The complimentary car wash and vacuuming is a nice bonus. The waiting area is pleasant and comfortable. The work was done well and rather quickly. The complimentary car wash and vacuuming is a nice bonus. The waiting area is pleasant and comfortable. More

driver window wasn't working on my way home from work on my way home from work ,my driver window wasn't working . called Thompson ,told me to bring it in and they would get my a loaner car .got there ever on my way home from work ,my driver window wasn't working . called Thompson ,told me to bring it in and they would get my a loaner car .got there everyone was so pleasant and friendly considering it was around 6:30 in the evening . Chris C. was my person of contact . explained everything to me and would call me the next day when it was ready . not only was it ready but they even wash and vacuum my call and also checked the fluids .who does that .I've been to quite of few service centers in my time and this was the best . And they even text me the next day to make sure everything was alright. Great job! well done..maybe other service centers should treat their customers the same way . More

Post G04 door recall on '14 Sienna Dropped off '14 Sienna for rear door recall (G04 recall) last week. Picked up car and the rear windows no longer work from the rear switches. The wiri Dropped off '14 Sienna for rear door recall (G04 recall) last week. Picked up car and the rear windows no longer work from the rear switches. The wiring harnesses in each door are replaced for this recall. Window switches are independent for each side and the service rep said he can't explain why both would go bad at the same time. Service rep said "we wish they had a better story". Unbelievable. More

Flat Out Lie I purchased a bulb for my headlight. Asked the person selling me the bulb if someone could put it in for me. (any other time, and at any other deale I purchased a bulb for my headlight. Asked the person selling me the bulb if someone could put it in for me. (any other time, and at any other dealership, when I have bought a bulb, I didn't even have to ask, they just offered to do it.) His reply, "No, you would have to make an appointment for that." HUH ? To screw in a light bulb ??? Oh, did I mention, on the side of their building, the ENTIRE side of the building, there is a HUGE sign, it says " NEVER AN APPOINTMENT NEEDED" So, poor customer service, and a flat out lie. More

Very poor service. Standard maintenance items were ignored on a previous visit and grew worse and we had the world's worst service advisor. He was rude and insulting. Standard maintenance items were ignored on a previous visit and grew worse and we had the world's worst service advisor. He was rude and insulting. More

Battery covered un warranty. Our car would not start, talked to Dallas he advised to have the car towed in (if we were AAA members which we are). AAA actually got he car started. Our car would not start, talked to Dallas he advised to have the car towed in (if we were AAA members which we are). AAA actually got he car started. I called and Andrew advised me to still bring the car in and have them look at it. It failed to start for a reason he said. So the car spent the night all safe and sound. Next day Dallas informed us that the battery indeed was very weak. But totally covered under warranty. Can't ask for anything more than that. Dallas was great as was everyone else. From the driver who came and got us to the nice people inside who got our paperwork and sped us on our way to the exceptionally nice lad who retrieved our car. No one wants unexpected problems but Thompson made it as painless as possible. Great job. More