Thompson Toyota - Service Center

Recent Visit I am very disappointed with my recent visit. My remote start, i paid extra to have it installed, is not working properly. I took it in for the 1000 mi I am very disappointed with my recent visit. My remote start, i paid extra to have it installed, is not working properly. I took it in for the 1000 miled check and had them look into the remote start issue and a vibrating issue which i asked them to try balancing the back tires, which they didnt do. My remote start is still not working properly. When i arrived to pick up the car, the sevice advisor introduced me to a technician to show me how it operates and he stated i have to stand within 20 feet of the vehicle for it to work properly. When i questioned the technician he stated it has a low frequency and it will only properly start from that distance. You must agree that it is unrealistic for me to have to start to walk to me car stop 20 feet from it, take the time it takes to start the vehicle with the remote. Giving that amount of time i could just walk to my car and start it without the remote, especially since the toyota website states it should work up to 80 feet from the vehicle and i am not even asking for that. I had a previos car with a remote start and it worked around objects and over 100 feet. Please have the manager contact me regarding. More

Great Service ... as always As always, the service at thompspan was outstanding. I greated quickly, checked my car in and was on my way. I left my car for the day and it was do As always, the service at thompspan was outstanding. I greated quickly, checked my car in and was on my way. I left my car for the day and it was done by 1:00. Check car repair off my list and worked on the rest of my to-dos. A truly wonderful expierence. More

Great Service and Sales Departments at Thompson Toyota The work was completed within one hour, which exceeded my expectations. The waiting area was spacious and clean, with a big screen TV. , coffee, and e The work was completed within one hour, which exceeded my expectations. The waiting area was spacious and clean, with a big screen TV. , coffee, and even chocolate chip cookies. The staff was friendly and courteous. These things are among the reasons why I've been a customer of Thompson Toyota since 2015. I'm now on my second new car from them because their sales department is as good as their service department. More

Talk to Ben in Service Those cookies :) Had a remote starter put in, I learned a lot from the service department. I would recommend the service department. Ben was very info Those cookies :) Had a remote starter put in, I learned a lot from the service department. I would recommend the service department. Ben was very informative More

15M mile regular maintenance Scheduled online; registration was fast. Service writer added my remarks to the service order quickly and completely. Invoice included comments expl Scheduled online; registration was fast. Service writer added my remarks to the service order quickly and completely. Invoice included comments explaining how my concerns were addressed. Everything was taken care of and my vehicle was washed even though it was a rainy day. Very satisfied. More

Not happy with lack of communication 1. I was charged for 2 days lonaner insurance when my car should of be done in one day for an 2017 car inspection. 2. I was charged for tire rotation 1. I was charged for 2 days lonaner insurance when my car should of be done in one day for an 2017 car inspection. 2. I was charged for tire rotation with out arthothatizing , even when tire tread ware was the same on all 4 tires. More

Efficient service Went in for a 10,000 mile service, state inspection, and emissions. Service was completed quickly, and I was in and out faster than I expected. Went in for a 10,000 mile service, state inspection, and emissions. Service was completed quickly, and I was in and out faster than I expected. More

Amazing experience The service I received was wonderful. Friendly associates and unbelievable work done on my car makes me even more confident in both the purchase and u The service I received was wonderful. Friendly associates and unbelievable work done on my car makes me even more confident in both the purchase and upkeep of my vehicle More

Routine Service The service department did my state inspection in a timely fashion I initially had a 10 am appointment & called to change it to a later time Servi The service department did my state inspection in a timely fashion I initially had a 10 am appointment & called to change it to a later time Service department was very accommodating More

impressive customer service Staff is immediately responsive to ensure needs of the customer are being met. Attention to detail and follow up when service is completed was great. Staff is immediately responsive to ensure needs of the customer are being met. Attention to detail and follow up when service is completed was great. I felt all service staff were not only courteous but really made it a priority to make sure I was a satisfied customer . More