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Thornton Road Hyundai - Service Center

4.3

78 Lifetime Service Reviews

669 Thornton Rd, Lithia Springs, Georgia 30122

78 Reviews of Thornton Road Hyundai - Service Center

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August 17, 2018

"Poor Customer Service Dept."

- Big Ace

Good afternoon, Today I went in to the Hyundai dealership to have my brake inspected and brake fluid change due to my pressing brakes continually going to the floor. After my vehicle was serviced there was no change in my brake performance, they still went to the floor. Recommendation by the dealership stated that I had aftermarket brake pads and shims, I only had the vehicle for eight months with no issues up until now with my braking system. Also after leaving the dealership notice the vibration and loss of power to my vehicle with the check engine light coming on, vehicle come to a complete stop in the middle of the road due to some engine problem which I only went to the dealership for brakes. Spoke with Miss Jackson in the service department she stated that she will handle it according to the technician it was a bad coil pack, but I beg to differ because my vehicle was running perfect upon arrival to the dealership. Miss Jackson did make a parts replacement for the coil pack at no additional charge, but my overall service experience was not what I expected from a Hyundai dealership. Now, I have to go get a second opinion from another Hyundai dealership about my brakes. Which involves more time and possibly money to get resolved.

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Recommend Dealer
No
Employees Worked With
Angela Jackson
Sep 06, 2018 -

Thornton Road Hyundai responded

Your satisfaction is important to us. Please contact our Service Manager, Ronda Pryor, and she will be delighted to address all of your concerns. She can be reached at (678) 715-5000 or ronda_pryor@jenkinscars.com.

August 17, 2018

"Great experience"

- SWANDIVE4

I have been a customer sense 2013 with the purchase of a new Accent. I have sense moved up to a 2016 Elantra, and as it stands now, I own two Hyundai's and have four family members that have purchased vehicles from this dealership. My next new car with probably be the Genesis. I highly recommend this dealership to anyone looking for a new vehicle. Their sales and service departments, (people) are fantastic to deal with.

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Recommend Dealer
Yes
Employees Worked With
Adrian Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 17, 2018 -

Thornton Road Hyundai responded

Your patronage means the world to us! Thank you for your business and the referrals!

August 16, 2018

"Brake Lights Out & Oil Change"

- KAITIMEEKS

Dietrick was fantastic. He was so kind, informative & even offered a complimentary car wash for when they were done fixing it. They kept me updated on how long until they were finished & gave an accurate estimate to begin with. Great experience all around!

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Yes
Employees Worked With
Dietrick
August 16, 2018

"started rocky ended smooth"

- ASHLEY.STOWERS23

My car was in the shop for 3 weeks trying to figure what was wrong with it. Finally I went to the dealership and asked to speak with the service manager. Rhonda Payne (manager) was fabulous. She was able to get my car fixed in a week. It could have been faster if there wasn't a delay in shipping of the part. She kept me updated daily on the status of my car. If you need help, Rhonda Payne is your lady. She'll get the job done.

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Recommend Dealer
Yes
Employees Worked With
Rhonda Payne
Aug 17, 2018 -

Thornton Road Hyundai responded

Ashley, thank you for the opportunity to regain your confidence. We are delighted to know that Ronda was able to address your concerns. Your satisfaction is very important to us, and we appreciate the honest feedback.

August 16, 2018

"Dealing with Carol"

- relentlessreyn

Carol is a complete and whole asset to the team there at Hyundai. She is knowledgeable and patient. Carol kept me informed and up to date on the process of my service. She is what is great about the customer service industry.

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Yes
Employees Worked With
Carol, in the service department was extremely helpful and knowledgeable of my situation. She is a great asset to the team!!!
August 16, 2018

"Great customer service from Angela. Car feels good. "

- KAT0

I gave this rating because of the customer service. I have a few more things to get done but being able to drop off, explain what I needed but have Angela research and be sure I got the correct things done. That matters alot in stead of being taken for a ride to spend unnecessary money. Great experience.

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Recommend Dealer
Yes
Employees Worked With
Angela
August 15, 2018

"we have an older Santa Fe it had a couple of problems"

- KOX2KO

in spite of the age of our car Angie and the mechanic did a great job of locating the causes and repairing the problems , i really appreciate their hard work. I also thank them for their great attitudes it is always a pleasure to interact with positive people.

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Recommend Dealer
Yes
Employees Worked With
angela, I dont know the mechanics name but these two did well
August 14, 2018

"The service manager is truly exceptional"

- RICHWILL9980

Thornton Road Hyundai service department continues to provide a great service experience. They worked quickly to resolve my concerns when a hotel valet service lost my keys!

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Recommend Dealer
Yes
Employees Worked With
Ronda Pryor
August 13, 2018

"Friendly and nice."

- KARLA.FRAZIER

A very neat and clean dealership. The staff are friendly and helpful, always willing to go the extra mile. The only disappointment is that the coffee machine was gone. They still have coffee, but down to the basic stuff now. It was a quick service, with a car wash, and I was on to work. Great people.

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Yes
Employees Worked With
Nicholas Shy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 13, 2018

"Angela! Heaven Sent!"

- LEMONPEPPER

I have always enjoyed having my vehicle serviced at Thornton Road Hyundai! Even as I was away from town, she was able to communicate with me all of the necessities of my vehicle. Love her and her awesome service!

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Recommend Dealer
Yes
Employees Worked With
Angela
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