Thoroughbred Ford of Platte City, Inc. - Service Center

Worst experience of my life. They do not care about people. My car breaks down and they diagnose the vehicle incorrectly. They charge $5000 for the repair, which is pretty darn c They do not care about people. My car breaks down and they diagnose the vehicle incorrectly. They charge $5000 for the repair, which is pretty darn close to the value of the vehicle, and say it's all fixed up. My car begins to have the same problems as before less than 30 minutes after picking it up and "they can do nothing for me because they fixed their diagnosis and cannot predict the future." The parts they replaced work great, unfortunately it didn't make my car run and they refuse to do anything to help unless I can pay $7000 for the new diagnosis. Honestly ridiculous. I didn't even mention the part about being dragged along for weeks as if they cared, acting like they wanted to help and were doing everything they could while my family struggles to make life work without the vehicle in hope they would DO SOMETHING! Or the fact that I was lied to so they could drag me along more when they already knew they were going to do nothing to help my family. Do not use the service here. More

Dean is good. Last appt took longer than proposed - Supposed to be ready by 2:00 - was almost 6:00. Stuff happens. Supposed to be ready by 2:00 - was almost 6:00. Stuff happens. More

My son’s car needed warranty repair. He took his car there almost 2 weeks ago and they still haven’t finished it! Bet if he was paying for it they would have it done. xxxx poor service and no communica there almost 2 weeks ago and they still haven’t finished it! Bet if he was paying for it they would have it done. xxxx poor service and no communication from them at all! Shame on you! More

Great Dealer service and they always take good care with what you want done in service. Great explaining on what they recommend. Lisa was great with explaining to me bill and checking me out to pay . Than what you want done in service. Great explaining on what they recommend. Lisa was great with explaining to me bill and checking me out to pay . Thanks More

Eric the service manager, Toby the parts manager, Mike the general manager always treat me with the upmost respect, I have nothing but good things to say about them. Aslo, the mechanics in the shop, esspe the general manager always treat me with the upmost respect, I have nothing but good things to say about them. Aslo, the mechanics in the shop, esspecially Johnny and Chris are the best. More

Have gone here for many years on several vehicles. They have always treated me very well. I have owned 4 - 3/4 ton and 1 -1 ton, all that were purchased elsewhere. I always come here for my service work. have always treated me very well. I have owned 4 - 3/4 ton and 1 -1 ton, all that were purchased elsewhere. I always come here for my service work. More

Service was very good and fast. Donna was very helpful in finding a part and getting us back on the road quickly. Would definitely recommend them and will be back. finding a part and getting us back on the road quickly. Would definitely recommend them and will be back. More

Always ready to help. Great customer service and honest folks. Will cut a deal when a deal is meant to be had. I really like this particular dealerships service dept. folks. Will cut a deal when a deal is meant to be had. I really like this particular dealerships service dept. More

Service department always does a great job. Dean, with the service department has made it a point to get to know me and my vehicles. I've rarely had any issues and if I do, Dean is always there Dean, with the service department has made it a point to get to know me and my vehicles. I've rarely had any issues and if I do, Dean is always there to help. More

service For major service or tires I will go nowhere else, friendly and job was finished when promisrd. Thanks Eric and Dean, See Toby in the parts departm For major service or tires I will go nowhere else, friendly and job was finished when promisrd. Thanks Eric and Dean, See Toby in the parts department, if they don't stock it they can usually get it the next day. More