"Excellent service, professional staff and quality products! "
- Greg W
George O'Sullivan is top-flight! Knowledgeable, friendly, professional...we have purchased five vehicles from George and wouldn't want to work with anyone else!
"New Car Purchase"
Bought a 2017 Platinum Expedition from Coach. Why? He wanted to help not just sell us a car. Never did we feel pushed. He dealt fairly on price, my trade, and a few touch ups we requested. Once the sale was done, he did not abandon us. Coach walked us through the entire process and made sure we were taking care of. My analogy-The Ritz experience. We talked to him about DVD player and windown tinting. He not only provided contact information but called them to let them know to expect our call. We have used on and they did a fantastic job.
The financing was a great experience. Joe was our guy at the dealer. No strong arm, evil car finance guy tactics. He was professional and nice.
The rest of the staff at the dealership-nice. They always opened the door and let us go first. Walking down the hallway they stepped back and let us go first. Always with a smile and pleasant greeting.
What we have received from other dealers is an inconsistent experience. Leaves you not feeling good about the money you have spent. Not here. It started great with Coach and carried all the way through. We love our new ride! Thanks Coach and the team at Thoroughbred!
"BUYER BEWARE (FAKE PROMISES)"
Purchased a 2016 Ford Focus SE. I live 80 miles from this dealership. Told the tires would be changed to match what was on the vehicle, paint chip would be fixed on door, and dealership would pay sales tax. Well, 1 out of 3 is terrible. They did change out the tires only after putting on Walmart specials. I had it in writing that they would replace with the exact or better tire. The did that but had to make another trip to do this. Paint has never been fixed and Sales tax seems to be whatever number they want to make up. Finance person is uneducated, unprofessional, and downright rude, Makes snide comments about crap that makes no sense and plays it off like I never heard it. BS. We love the car but fake promises from top down. Sales Manager is the only one that can and will make any type of decisions. He is a stand up guy! Last comment made by sales person was with much sarcasm. "We have bent over backwards for you". Last I checked that is what a sales force is to do in a very competitive marketplace. Told the dealership I had my own financing and they ran my credit anyway. NOT COOL!
Employees Worked With
Other Employees :
Greg was the sales managers first name, cant remember his last name.