Thorson Motor Center

I really tried with the place. The first time I went the service wasn't great. However, when I sent the second time. I figured, hey it's been awhile maybe things will get better. The first time I went the service wasn't great. However, when I sent the second time. I figured, hey it's been awhile maybe things will get better. I also, needed to tow my car and my usually mechanic does not do electrical work. I needed an ECU replaced. I bought one that was preprogrammed. I told them this, and they decided to argue with me about if it was or not. To the point I needed to send them an email just to prove myself. I told them all they needed to do is put it in and sync it. I would've done it myself if I had the time. It took them 4 days to do this job. I asked them why it took them so long. They told me they needed to drive it longer to check the computer was working. I took the car back, drove it only 7miles and the locks started to unlock and lock while I was driving, and the engine started to act weird. I told them the issue, and that I wanted to have it fixed as soon as possible. The service manager Casey Ruiz starts talking to me like he wanted to fight. I was professional told him not to speak over me. He says "you know what you can bring your car back, but it is going to be two days until we get to it, because we have other customers". Therefore, I contacted the "Service Director" Angel who disrespects me the same way. I had to tell them that I gave them my car in hopes of them doing what they've said. The mechanic/technician said my ECU was fine, and everything checked out. I just want Thorson Buick GMC to do what they've said, and I will be out of your hair. They took my car, and stated I needed new battery cables that would cost them $941 to fix because they needed to find after market cable kit. I was going to do it, but something (GOD) told me to take my car. I did, and found out that I can get this fix about $400 cheaper. In short, don't go here. No matter how convenient it is, or even if they say they will cut you a deal. Go elsewhere. I am not coming back. If it wasn't for one Service Technician named Randy Bruno who was professional. I would've given them a 1 star. Go elsewhere people. This place is not worth the headache. They've also scorched my brakes doing whatever they do. I wouldn't do this to this car because it's a rebuild. More

Unprofessional and does not Complete jobs customers paid For. Would not recommend or trust services paid For. Would not recommend or trust services More

Don and Vince are simply the best!Each visit my truck is Don and Vince are simply the best! Each visit my truck is serviced on time, and I back on the road. When you visit Thorson ask Vince on the service Don and Vince are simply the best! Each visit my truck is serviced on time, and I back on the road. When you visit Thorson ask Vince on the service drive. More

easy transaction Ron Szymanski emailed me the best out the door price on my Yukon. I am in san diego and he drove it to me free of charge. we did the transaction in t Ron Szymanski emailed me the best out the door price on my Yukon. I am in san diego and he drove it to me free of charge. we did the transaction in the parking lot of my office. Could not have been smoother. I hate car dealers but this was a great experience. Beats craigslist anytime More

Bait and Switch - False Advertising Dealer website advertises the GMC Canyon SLE shortbed at $249 a month for a 24 month lease, with $2000 down as part of a GMC special offer. Only requi Dealer website advertises the GMC Canyon SLE shortbed at $249 a month for a 24 month lease, with $2000 down as part of a GMC special offer. Only requirements are good credit and that you own or lease a competitors vehicle from 1999 or newer, and that you do the deal by April 30. I own other vehicles, and my credit score is excellent. Make an appointment, go test drive the advertised truck which even has a $249/month sign on its windshield. Try to make the deal, and the salesman comes back something like $375 a month and $1400 down FOR THE SAME VEHICLE AS ADVERTISED. This is illegal. I walked out. More

They are CROOKS Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion t Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion that i needed a new motor...less time than it takes to do an oil change! Truck only has 100K miles on it, keep up on maintenance, no knocking, black oil, no overheating...nothing. Took it to Connell Chevrolet in OC and an new oil Sensor and oil valve filter later, truck runs perfectly. They are Crooks, can't be trusted and will take advantage of you...you've been warned. More

Best Car Experience Thorson GM Buick was great... I came in... told them what I wanted and Ash Edwards got it done with no hassle at all. I leased a new Buick Encore and Thorson GM Buick was great... I came in... told them what I wanted and Ash Edwards got it done with no hassle at all. I leased a new Buick Encore and have been very impressed so far, not only with what was included in the lease, but by the SUV itself and all the features. Thanks again to Ash and his team. More

Ash Makes It Happen !!! If you need a car and need someone reliable, you need to go see Ash. I have dealt with many dealerships in the past and he is thorough, efficient and If you need a car and need someone reliable, you need to go see Ash. I have dealt with many dealerships in the past and he is thorough, efficient and friendly. He got me a great deal over the phone and I was able to walk in and out with a brand new car. More

Gavin is the go-to!!! Gavin made my first car-buying experience easy, fun and not so intimidating. He took care of me from the moment I walked into the doors through the mo Gavin made my first car-buying experience easy, fun and not so intimidating. He took care of me from the moment I walked into the doors through the moment I drove off the lot. More

Ash was the BEST!!!!!!!!! Ash Edwards was the best, very friendly and patient with me, by far the best car buying experience I've had in a very long time, no pressure at all. H Ash Edwards was the best, very friendly and patient with me, by far the best car buying experience I've had in a very long time, no pressure at all. He even provided me with a courtesy vehicle when I needed to leave my car, when I got my car back I had a full tank of gas!!!!!, need I say more....; ), My husband was 100% pleased and it's hard to please him... More