Thousand Oaks Toyota

We talked with two people about used cars. They had one on the lot ready for us to inspect, all was good they said. About seven telephone conversations in one afternoon about this vehicle. So we got up e on the lot ready for us to inspect, all was good they said. About seven telephone conversations in one afternoon about this vehicle. So we got up early drove the 40 plus miles down there. The salesman was not there, stuck in traffic!! But actually what was worse was the car was not there, had not been there for days, we find out the guy was working from a computer readout to describe the car, he had not even seen it. We were rather annoyed. The general Manager comes out to see what was the matter ("hey big guy what is the matter" that is a direct quote.) Then he proceeds to offer me a new car for just $,more like I can trust him and his crew. He never really apologized just tried to jump on the sales wagon. Pathetic! More

Professional, quick, friendly. They gave me the price I wanted. They delivered the car on time. The entire process went without a hitch. Great Job. wanted. They delivered the car on time. The entire process went without a hitch. Great Job. More

We're giving this rating because we think this is a fabulous Agency. We have been dealing with Thousand Oaks Toyota for 30 years. They are an extremely reputable automotive agency. Key words describi fabulous Agency. We have been dealing with Thousand Oaks Toyota for 30 years. They are an extremely reputable automotive agency. Key words describing this agency are: Honest, competent, attentive and accommaodating to customer needs, making sure the customer is happy and comfortable with the sale. They always make the sale easy and effortless. By the way, our experience with the service department has always been a positive one. We Love this Agency. More

I had a really positive experience working with Thousand Oaks Toyota. Mitch Bohn, the internet/fleet manager, was great and I bought a new 2011 Prius from him earlier today. Buying cars in the past has al Oaks Toyota. Mitch Bohn, the internet/fleet manager, was great and I bought a new 2011 Prius from him earlier today. Buying cars in the past has always been a hassle (this was the 6th car that I've had to purchase for various reasons over the last 15 years due to accidents and the like) and my purchasing experience today went really smoothly. I got an excellent deal and I wasn't pressured or persuaded into anything against my better judgement. I knew the car I wanted, I had some very competitive quotes already from other dealers (even some in the true car program), but this place was able to beat everyone else on price and selection. Best of all, the buying process was surprisingly pleasant given how frustrating it has sometimes been in the past with other places. I actually had my guard up a bit since I rarely trust car salespeople (and it seems that reviews online of all car places seem to share tons of horror stories), but Mitch turned out to a really great guy, professional and trustworthy. I got the car I wanted and the price I was looking for, quickly and efficiently and would definitely recommend them. More

MOST friendly staff ever! Amazing service and help and a great deal too! Even went to go get us food! Had exactly what we wanted!!!! great deal too! Even went to go get us food! Had exactly what we wanted!!!! More

Worst experience ever!!!! I bought a new tundra in July, less than 6 months later the truck pulls hard right. Had it in service 4 times they can't fix it. So instead of standing behind there product. They t less than 6 months later the truck pulls hard right. Had it in service 4 times they can't fix it. So instead of standing behind there product. They try to sell me a new truck! Service says there's nothing wrong with my truck so why would the dealer try to sell me a new one! Talked to the general manager took me 4 try's to get his business card. He said he didn't like the way I asked and didn't know why I would be upset about spending over $40,000 on a brand new truck and not have them stand behind it! So he blamed it on the bf goodrich tires that Toyota put on the truck at the factory. Talked to bf goodrich and they said there is nothing wrong with my tires and that they get people in all the time from Toyota of thousand oaks with the same story. My advice RUN! RUN! RUN!RUN! There are plenty of Toyota dealers near by so don't waste your time with this DISHONEST group! More

My experience at the dealership was pleasant and efficient. The Mr. Ashtiani was polite and helpful, spending time with my husband providing all pertinent information on the vehicle we were interes efficient. The Mr. Ashtiani was polite and helpful, spending time with my husband providing all pertinent information on the vehicle we were interested in. My husband recommended I should talk to Mr. Ashtinai getting the car. Everything was handled with clarity and entegrity. And I'm pleased with my car! More

I purchased 5 vehicles at Thousand Oaks Toyota. I have sent numerous family and friends there they always will try to have the exact vehicle for us. If not they'll get it. I will continue to use Thousan sent numerous family and friends there they always will try to have the exact vehicle for us. If not they'll get it. I will continue to use Thousand Oaks Toyota for sales and service. More

Called to schedule an oil change and spoke with Scott but was told since I only have 5K miles on my 2010 Prius it's not required. He told me to come back at 10K miles and first oil change is free if bought a was told since I only have 5K miles on my 2010 Prius it's not required. He told me to come back at 10K miles and first oil change is free if bought at their dealership. Months later at 10K miles I called and made an appt w/ Jim. When he wrote up the invoice he told me the first oil change is not free. I told him to speak with Scott and he flatly denied that the first oil change is free. I wouldn't have mind paying for the oil change but the fact the he lied to me made me drive out of that stealership. More

I have written a letter to Yuki Funo CEO of TMA and Jim Press President of YMA and Katsuaki Wantanabe TMC and Pete Gritton VP Human Resources, I have put a article in three newspapers in the area to find o Press President of YMA and Katsuaki Wantanabe TMC and Pete Gritton VP Human Resources, I have put a article in three newspapers in the area to find other people that have had a bad experience with this dealership, in 65 years and many many new and used cars and dealerships I have worked with I have never been treated with such stupidity and ignorance from a service manager, while our car was in there shop someone hit it, it was only one month old and they would not admitt there carelesness and said it was like that before we brought it in (a Total lie) instead of taking care of the wiring short that we brought it in there with through warrinty they denied all of it as the car had been in a wreck they would not call the dealership where we bought it a month before and talk to them about the wiring problem all Larry Osborne wanted to do was scream and threaten and be abusive as he could be, I left messages for the owner Andy Robles and he did not have the coursety to call back, another emplyoee David Burkheimer threatend my 21 year old grandson.I have reviewed all there reviews and they are about as bad and low as any I have seen . This time they have abused the wrong person I will spend the rest of my life having there dealership investigated by every top office holder for Toyota I can get ahold of on a day to day basis till I get there dearlership put out of business. If you have had a simmliar problem or any problem please do the same .This kind of behavior should not be tolerated by anyone. More