Thousand Oaks Toyota

Called to schedule an oil change and spoke with Scott but was told since I only have 5K miles on my 2010 Prius it's not required. He told me to come back at 10K miles and first oil change is free if bought a was told since I only have 5K miles on my 2010 Prius it's not required. He told me to come back at 10K miles and first oil change is free if bought at their dealership. Months later at 10K miles I called and made an appt w/ Jim. When he wrote up the invoice he told me the first oil change is not free. I told him to speak with Scott and he flatly denied that the first oil change is free. I wouldn't have mind paying for the oil change but the fact the he lied to me made me drive out of that stealership. More

I have written a letter to Yuki Funo CEO of TMA and Jim Press President of YMA and Katsuaki Wantanabe TMC and Pete Gritton VP Human Resources, I have put a article in three newspapers in the area to find o Press President of YMA and Katsuaki Wantanabe TMC and Pete Gritton VP Human Resources, I have put a article in three newspapers in the area to find other people that have had a bad experience with this dealership, in 65 years and many many new and used cars and dealerships I have worked with I have never been treated with such stupidity and ignorance from a service manager, while our car was in there shop someone hit it, it was only one month old and they would not admitt there carelesness and said it was like that before we brought it in (a Total lie) instead of taking care of the wiring short that we brought it in there with through warrinty they denied all of it as the car had been in a wreck they would not call the dealership where we bought it a month before and talk to them about the wiring problem all Larry Osborne wanted to do was scream and threaten and be abusive as he could be, I left messages for the owner Andy Robles and he did not have the coursety to call back, another emplyoee David Burkheimer threatend my 21 year old grandson.I have reviewed all there reviews and they are about as bad and low as any I have seen . This time they have abused the wrong person I will spend the rest of my life having there dealership investigated by every top office holder for Toyota I can get ahold of on a day to day basis till I get there dearlership put out of business. If you have had a simmliar problem or any problem please do the same .This kind of behavior should not be tolerated by anyone. More

I seriously would give this place a negative rating if I could. THE worst service department I have ever been to! First off let's talk about their waiting room that has 60 year old chairs and 50 year old could. THE worst service department I have ever been to! First off let's talk about their waiting room that has 60 year old chairs and 50 year old coffee that is for their "valued" customer. There was nothing comfortable about this place. I felt like bugs were going to crawl out of the sofas. As far as the staff they are the rudest and sleaziest people on earth, especially the two men who I dealt with (one of them was the actual manager). They have no consideration for their costumers and don't care about your satisfaction with their service. They showed no sign of compassion or interest in helping solve the problem I had. They even treated my grandmother, who tried to argue on my behalf, like trash. I wouldn't consider that at all respectable or professional. Basically I took my car in to have the oil light reset because who ever did my oil change before didn't reset it. While it was back in the shop someone at some point did something to my bumper that messed it up. I am assuming during rotating my tires since that was the only thing they did that would have involved the body of my car. Something that was not needed I might add since I had only just purchased the car a few weeks prior from my dealership in the state I am from so my tires were brand new. I noticed that day and took it back and the same gentlemen who helped me earlier took my car back to the body shop and they "fixed" it. I noticed a little chipped paint when it was returned, but I wanted to cut my losses and leave this horrible place. Well about 2 weeks later the problem with the bumper returned so I took it back to them to have it fixed as well as an electrical problem that should be covered by warranty. Now they are claiming they did not do the damage and that I was in some sort of accident,which i was not and there is no dent or scratch to show that I was hit. The only evidence of damage is the chipped paint that they caused when they fixed the bumper the first time. And they won't fix the electrical problem because they believe it might be a result of the "accident" they think I was in. These people are crooks and I wouldn't even send my worst enemy to deal with them. Avoid it at all costs. Toyota seriously needs to look into this place that is representing and selling their brand. If I had gone there for my first Toyota I would certainly not be driving one today. More

Toyota of Thousand Oaks Service employee Anthony Ruiz doubled my bill for the same work, then held me hostage for over two-hours fraudulently claiming I needed a new $500 radiator (that my radiator cap w doubled my bill for the same work, then held me hostage for over two-hours fraudulently claiming I needed a new $500 radiator (that my radiator cap was not holding pressure and the radiator was over heating). More

The two times we have brought our car into Thousand Oaks Toyota for warranty service, each time I am reminded of the phrase, “ Never argue with idiots, they drag you down to their level and beat you with e Toyota for warranty service, each time I am reminded of the phrase, “ Never argue with idiots, they drag you down to their level and beat you with experience” Our 2009 Toyota Corolla has had problems since we bought it. When starting the engine on cold mornings there would be a metal to metal grinding noise. Each time we would leave the car overnight (so that they could hear the sound). Each time they heard nothing. Finally we stood there as it was started and low and behold a miracle happened…THEY HEARD THE SOUND. We then had to hand THEM the SERVICE BULLETIN on how to fix the problem. Today we noticed we have to add oil between oil changes, back we go, service consultant (YOBI) told us that, “it is normal to use a qt of oil every two thousand miles” That would mean that every ten thousand miles I would be adding 5 quarts of oil in a new car!!! My response was “Bulls#@$ and asked to arrange to have a factory rep contact us. They do not do that, you have to do it yourself. After checking with Oxnard Toyota, they immediately knew what the problem was. Why you ask, did Oxnard Toyota know the problem when Thousand Oaks Toyota was clueless? Because Oxnard Toyota knew THERE WAS A SERVICE BULLETIN covering the problem. So YOBI and DAVID on behalf of all your customers please learn your product and start treating your customers as they should be treated, as the source of your income!!! Would I recommend Thousand Oaks Toyota to family and friends? xxxx no!!! More

I'm tired of this dealership getting a bad rap! I have had nothing but positive experiences with them. I have purchased 5 cars from this dealership (the last 3 from Al) and each time I have found them he had nothing but positive experiences with them. I have purchased 5 cars from this dealership (the last 3 from Al) and each time I have found them helpful, friendly, honest and motivated to make me a great deal! I never felt pressured or rushed. When I had a problem with one of my Toyotas they worked to find a solution that was fair and equitable! The service department is also wonderful - when I need servicing they get me in and out quickly or get me home. I especially enjoy my dealings with Frank Gardea. Thank you TO Toyota for everything! More

I got stuck in Thousand Oaks with a broken drive belt on my 2003 Camry. Toyota Repair "Advisor" Anthony Ruiz gave a written quote of $98 to repair broken "drive belt" (which I later found out through my ho my 2003 Camry. Toyota Repair "Advisor" Anthony Ruiz gave a written quote of $98 to repair broken "drive belt" (which I later found out through my honest mechanic, Victor Vongchaisaree of Santa Monica VC Automotive, was the only reason my car overheated). Then, Toyota of Thousand Oaks, Anthony Ruiz called me later and said another belt would be added but none was, and charged me a total of $146. Then, Anthony Ruiz said my radiator was damaged and the radiator was not holding pressure via a test. So, rather than replace radiator cap he insisted that I needed a new radiator at $500 and warned me my car would over heat which it didn’t. I lost a whole day driving to LA to have my said mechanic make an additional repair that wasn’t needed. So, I refused and took my Camry to my aforementioned regular mechanic and he said my radiator (car) was fine. No -overheating what-so-ever. Toyota of Thousand Oaks is a fraud!!! More

Visited the dealership for service. Staff was extremely rude and inefficient. Work conducted was incompetent, resulting in safety hazards. Cost estimates were changed on us twice while work was being condu rude and inefficient. Work conducted was incompetent, resulting in safety hazards. Cost estimates were changed on us twice while work was being conducted (once from 100$ to 1500$, the second time from 700$ to 5000$). Beware of this dealership and service department. More

Tried to buy a CPO Camry or Avalon there. Salesman knew almost nothing about the cars and continued to call me to try to get me back to but whatever thay had on the lot instead of what I told them I wanted almost nothing about the cars and continued to call me to try to get me back to but whatever thay had on the lot instead of what I told them I wanted. Returned to the lot once because "we have the car". A complete lie, as they were just trying to get me into whatever they had because" we're making great deals because it's the end of the month and things have been slow." Right. Like I've never heard that line before. Ended up with a CPO Avalon from a different dealer. It had an issue with one headlight so I took it to T.O. Toyota to at least give service a try. BAD IDEA. As soon as the service writer learns I didn;t buy it there, his whole expression changed. "it may not be warranty" he says. I just bought CPO, and it's still under the original factory warranty I say. "Still may not be warranty and you'll have to authorize $100 up front"!!! I said, fine, but if it's somehow not warranty, CALL ME. Sure enough, the only problem is the headlight is out of "adjustment" AND IT'LL BE $50!! I call to complain to Toyota and they tell them to fix it no questions asked. I get the car back and now the headlight is blinding traffic!! Took it to Ventura Toyota the next day. No hassles, no "you have to authorize $100 up front" B.S. They fixed the automatic leveler and it's perfect again. This place deserves the terrible rating it has. RUN, dont walk away! More

Brought my 08 Scion in because the radio aux input jack didn't work and it should be covered under my three year warranty. I was immediatly told by Raul Sanchez, a service writer that some of the radios fo didn't work and it should be covered under my three year warranty. I was immediatly told by Raul Sanchez, a service writer that some of the radios for this car might not be covered. And sure enough, this was one of them! It was obvious that these guys didn't want to do anything if it involved the Toyota warranty and were just making excuses. I took the car over to DCH Toyota of Simi Valley and they replaced the radio on the spot! No charge. I'll never return to T.O. Toyota and I'll be sure to relate this story to anyone thinking of going there. They should applogize to the Toyota Corporation for trashing their reputation. If I was the CEO of Toyota, I would yank this dealership away from these jerks on the spot. Have you seen some of the other reviews!! They need to go away. More