Thousand Oaks Toyota

Brought my 08 Scion in because the radio aux input jack didn't work and it should be covered under my three year warranty. I was immediatly told by Raul Sanchez, a service writer that some of the radios fo didn't work and it should be covered under my three year warranty. I was immediatly told by Raul Sanchez, a service writer that some of the radios for this car might not be covered. And sure enough, this was one of them! It was obvious that these guys didn't want to do anything if it involved the Toyota warranty and were just making excuses. I took the car over to DCH Toyota of Simi Valley and they replaced the radio on the spot! No charge. I'll never return to T.O. Toyota and I'll be sure to relate this story to anyone thinking of going there. They should applogize to the Toyota Corporation for trashing their reputation. If I was the CEO of Toyota, I would yank this dealership away from these jerks on the spot. Have you seen some of the other reviews!! They need to go away. More

Multiple "worst experience ever" Had a tech yell at the service writer in front of me, they refused to trouble shoot a problem that another dealer immediately awknowledged and fixed. Rude, rude, rude, unk service writer in front of me, they refused to trouble shoot a problem that another dealer immediately awknowledged and fixed. Rude, rude, rude, unkempt staff and they don't wash the cars. Tacky waiting area. Just horrible... drive to oxnard or the valley. More

I bought my vehicle at this dealership, so naturally I brought it for service as well. I used their body shop for an accident that I was in. There was a moderate size of work that needed to be done, but brought it for service as well. I used their body shop for an accident that I was in. There was a moderate size of work that needed to be done, but nothing extreme. To sum it up, they didn't get started on my car for the first week that it was there. Then, when I needed parts ordered for replacement, they didn't order them... I had to call and remind them. A month later, the vehicle is still not done. They quickly painted it so that they could get rid of the car. They didn't prime it, like they said they did, and they just painted over the old paint. Insisting that they didn't. The radiator was replaced but when I went to pick up the car the check engine light came on and the needle on the thermostat was up at "H". They didn't put radiator fluid in it, when they said they did. I was washing my car a week later and as soon as I put the hose to the car, paint started to peal off. This was just one incident that happened. There were a few incidences before hand with service dept, but this topped it off. I recommend you search for another dealership. Come to find out now, that this isn't the first time this has happened to someone there. STAY AWAY! More

I got the timing belt replaced on my 94 4runner v6 SR5. When I got it back, there was oil smudge on the driver panel, the driver seat had a rip. I asked them to clean it and did a horrible job. The seat t When I got it back, there was oil smudge on the driver panel, the driver seat had a rip. I asked them to clean it and did a horrible job. The seat they say is standard wear and tear so can't do anything about it. So I let it go and just told to myself to not go back there. On the journey back home, the oil gauge was so low it was ridiculous. I have never seen it like that before. On the hill which I drive on everyday, the car barely could make it up. I had to floor it. On idle, it was as if I had a diesel engine. It got the shakes. I returned it and the service guy denied any wrong doing. Did not even want to check the oil. I called and talked to the service manager and told him what happened so he said he will check it. I returned to get it checked. They claimed to have checked the oil pressure and said everything is within normal specs. I checked the oil gauge and it was fine. They fixed something without telling me. It still shakes like a diesel truck. So returned it again. They say to replace the plugs and wires. So I did that with OEM wires and NGK plugs and told them it still shakes. They say they cant help me now because its not OEM spark plugs. WTF! They ruined my car! I used to love my truck. Now I look at as damaged goods. I got so sick of the whole situation I ended just buying a Honda S2000. More