Thousand Oaks Toyota

The service department of Thousand Oaks Toyota is unequaled by any other dealership. The waiting room is huge, and comfortable with a mix of couches, work stations, high tables, and stools. There is unequaled by any other dealership. The waiting room is huge, and comfortable with a mix of couches, work stations, high tables, and stools. There is free fresh coffee, and fresh popcorn. The facility is impeccably kept. Clean is an understatement. My service technician Raul Avalos was knowledgable, and professional. HE met me in the driveway and walked me through the entire service procedure since it was my first time visiting. They even sent me a video of my vehicle and what was done. I was very happy with the service I received and the time it took to complete. I can not recommend Thousand Oaks Toyota, and Raul Avalos enough.. More

Brian Lamb was the best sales person we have ever worked with. He found us the exact car we wanted and the sales process was seamless. I can’t recommend him enough for anyone looking to buy a Toyota. with. He found us the exact car we wanted and the sales process was seamless. I can’t recommend him enough for anyone looking to buy a Toyota. More

Can't say enough good things about Brain Lamb. His professionalism and first-rate customer service should be the standard by which all Sales Managers are measured. His clear and honest communica His professionalism and first-rate customer service should be the standard by which all Sales Managers are measured. His clear and honest communication and no-pressure, informative style are refreshing. I was fortunate to have worked with Brian several years ago when purchasing a car and didn't hesitate to come back and purchase from him again--and just like before, I got a great deal on a great car! If you're in the market, don't like wasting your time, and want to deal with someone with integrity, I highly recommend reaching out to Brian. Thank you Brian for another great buying experience. More

Every time I go to this Toyota dealer, there is a palpable toxicity by staff members towards clientele. This has been ongoing for over 5 years I have dealt with TO Toyota. From upselling to ganging u palpable toxicity by staff members towards clientele. This has been ongoing for over 5 years I have dealt with TO Toyota. From upselling to ganging up on the client with other staff members ready to agree with the dispute issue in favor of the dealer. Compare with other dealers such as Ventura Toyota, it is a difference of night and day. I don't expect the climate to change at TO Toyota. Don't waste your time. Steer clear. More

Brian Lamb was able to get the exact car I was looking for in a months time. He was very helpful throughout the whole process. Thank you Brian for everything you did to get me the car I really, really wan for in a months time. He was very helpful throughout the whole process. Thank you Brian for everything you did to get me the car I really, really wanted. More

Brian Lamb was fantastic in helping me select the exact RAV4 I was looking for, while also navigating the challenging supply issues. Not only did I get the one I was looking for, Brian also worked within m RAV4 I was looking for, while also navigating the challenging supply issues. Not only did I get the one I was looking for, Brian also worked within my budgetary requests. Not my first time working with him and it will not be my last. Thanks Brian. More

Probably had the best buying experience ever buying my vehicle at Thousand Oaks Toyota! Brian Lamb was awesome to work with. No pressure, was super thorough and very accommodating! The staff was super fri vehicle at Thousand Oaks Toyota! Brian Lamb was awesome to work with. No pressure, was super thorough and very accommodating! The staff was super friendly and made my buying experience super comfortable. Kudos to Brian, Chad in Finance and the rest of the crew for working with me and making this easy. More

Inexperienced sales staff. Could not quote a price. Keep emailing and insist it is necessary to come in to get a price. Avoid this dealership.2 different salesman indicated I n Could not quote a price. Keep emailing and insist it is necessary to come in to get a price. Avoid this dealership.2 different salesman indicated I need to talk to a manager and come in to get pricing. More

We had an excellent experience at Thousand Oaks Toyota. Brian Lamb, our salesman, was wonderful. He was knowledgeable about the cars we were looking at and offered no pressure sales. He told about all the Brian Lamb, our salesman, was wonderful. He was knowledgeable about the cars we were looking at and offered no pressure sales. He told about all the options and helped us come up with the car that was perfectly suited to our needs and wants. More

Worst customer service I have ever experienced at a car dealership service dept anywhere!! Avoid this place at all costs!! I was warned by a neighbor that they are terrible, but thought I would give it a s dealership service dept anywhere!! Avoid this place at all costs!! I was warned by a neighbor that they are terrible, but thought I would give it a shot. My mistake. After being booked for a noon appt, when I arrived I was informed all the techs take lunch 12-1pm, but that I can't take my car and return at 1 or I will lose my place in line (xxx?) I leave on foot (90 degrees outside) and am called back before 1pm. The intake person had assessed my car and ordered a part. Nice that he wanted to help, he clearly was trying, however, he is not an auto technition. AND I did not approve of ordering the part and was not told what the cost would be. I calmly asked to speak with a manager as I see my car was also pulled out of the line. "Tim, the owner" stepped in and instead of taking care of the problem, getting a qualified tech to look at it and apologizing for wasting my time, he starts schooling me on customer service and the need for the customer to be patient, "like in a doctor's office." Hmmm, I am pretty sure they don't book noon appts if the entire staff is at lunch at the same time in a medical office, lol. And they don't have the receptionist prescribing your medicines! When I questioned why he would have someone who wasn't a tech assessing the problem with my car, he was condescending and outright rude, and shared "he has worked here a long time." He told me I could leave, and I did, and at first refused to give me his name. I am 100% sure if my 6'4 husband were the one bringing the car in, he would not have been treated or spoken to this way. More