Three-Way Chevrolet Cadillac

They don't take responsibility for things they damage on your vehicle while it is in service. My defective windshield had to be replaced. In doing so they ripped my wipers off a dry windshield, ruined them your vehicle while it is in service. My defective windshield had to be replaced. In doing so they ripped my wipers off a dry windshield, ruined them and refused to replace them. They also left the threshold on the passenger side scratched and muddy. Nobody ever rides in my passenger seat so it sure wasn't my doing. They took over 2 weeks to fix a simple sunshade problem because they broke the 1st part they ordered, and then they threatened to charge me for the rental car that THEY offered. The sun shade originally broke over a year ago and when it was still under warranty. When I went to pick the vehicle up it was not repaired properly and they gave me a song-and-dance that the malfunction may work itself out. I should have never taken the vehicle, but the rental had already been returned, it was late and I was tired of dealing with these people. This 3 1/2 year old suv with 21k miles eventually had to be taken back to fix the broken sunshade they sent me home with the first time. Now the SUV was out of warranty and of course they wanted to charge me. They should have fixed it properly the 1st time. They sent me on my way with the sun roof still broken the 1st time and they knew it! I made an appointment to speak with the general manager of the dealership with his assistant Danielle. When I arrived she behaved like some kind of a space case and had obviously forgotten about the appointment and didn't write anything down. She told me he was in meetings all this week and couldn't see me. When I called to make the appointment I specifically mentioned when I get there I don't want to hear that he's in a meeting...lol This dealership is unbelievable. I will never buy another vehicle there... And I love new cars with all the bells and whistles. More

They have great service. The turnaround time is good. The Shuttle drivers are awesome and wonderful human beings. The turnaround time is good. The Shuttle drivers are awesome and wonderful human beings. More

I am a bit confused, visit today by appointment was rescheduled for tomorrow through Kaleigh. rescheduled for tomorrow through Kaleigh. More

Angie was helpful and arranged to replace the two tires needed quickly. Great customer service offered and planning to return for the next two when required. needed quickly. Great customer service offered and planning to return for the next two when required. More

Are you doing excellent job you just have to wait for a while, but it's all good. while, but it's all good. More

Friendly and on time service. Always helpful. Garage is clean and someone always there to help you. Always helpful. Garage is clean and someone always there to help you. More

Worst customer service in the history of my life I would not recommend a GM vehicle to anybody they are junk I would not recommend three-way Chevrolet service department or service advisors to anybody disr not recommend a GM vehicle to anybody they are junk I would not recommend three-way Chevrolet service department or service advisors to anybody disrespectful Unprofessional More

I received the BEST customer service ever, and my vehicle was ready right away. Thank you 3 Way Chevrolet for this service. was ready right away. Thank you 3 Way Chevrolet for this service. More

Awesome staff took care of all my needs also, in the dealership was clean and well-maintained. Bathrooms for in good shape. The service advisor took care of everything I needed and made a few suggestion dealership was clean and well-maintained. Bathrooms for in good shape. The service advisor took care of everything I needed and made a few suggestions. More

Our short history of service there has always been prompt and courteous. Our service rep, Matthew, is friendly and seems knowledgeable. and courteous. Our service rep, Matthew, is friendly and seems knowledgeable. More