Three-Way Chevrolet Cadillac

Very friendly helpful took great care of my family took care of the problem thank you care of the problem thank you More

My service advisor kept me updated. Was on top of any issues that came up. Had my truck ready when I got there. Thank you, great team. Tommy's Interior Lighting issues that came up. Had my truck ready when I got there. Thank you, great team. Tommy's Interior Lighting More

Overall, I had a good experience. Oscar was my service provider for a little over a month and during that time he was patient, understanding, and as helpful as possible. There were times I wish communicat provider for a little over a month and during that time he was patient, understanding, and as helpful as possible. There were times I wish communication was better from the rental department and wish the technician handled my vehicle better. I was also hoping that three-way would have advocated for my vehicle more for my warranty to approve my repairs. However, that’s neither here nor there now. It took over two weeks for the rental department to get back to me and Oscar had to contact them in order for me to get a response. The technician didn’t think to roll my windows up even though I was getting it towed to avoid storage fees and the engine was completely torn down. Thankfully my tow guy was able to connect my battery and roll them up to avoid my car getting broken into. Oscar made the tow process easy and was helpful enough to answer any questions about the repayment plan. More

Hugo was a great help. He took the time to answer any questions I had. questions I had. More

Repaired my vehicle right the first time thankful not to have to take it back for the same problem have to take it back for the same problem More

Service was prompt and service rep was very professional and competent. Results were as expected and satisfactory and competent. Results were as expected and satisfactory More

I took my Cadillac SRX in because the engine light came on. My regular mechanic could not seem to get it right so I figured I’d go to the dealership and they would be able to take care of it. Spent $2000 t on. My regular mechanic could not seem to get it right so I figured I’d go to the dealership and they would be able to take care of it. Spent $2000 the first time and the engine light came on two days later. I went back and spent another $1400 for stuff I didn’t really need both times and the engine light still came on a day later. I truly feel I was ripped off by them jacking up stuff that wasn’t even needed in order to try and get the engine light off! This is a Cadillac not a piece of crap Japanese car!!! This kind of thing shouldn’t be happening! I’ve had 28 Cadillacs in my lifetime most of them classic cars and never had problems like this! Matthew however was very good in trying to help! Makes me wonder if during these hard times that they are trying to find ways to increase revenue for the service department! I am very very very disappointed to say the least! More

Was lucky to have the parts for my car during the appointment otherwise I would’ve had to reschedule my appointment. It was a good custservice though appointment otherwise I would’ve had to reschedule my appointment. It was a good custservice though More

Excellent customer service !!! Oscar was helpful on our truck service. Thank you Oscar and definitely recommend to friends and family. truck service. Thank you Oscar and definitely recommend to friends and family. More

Billy the service rep. Found the noise Issue and Billy the service rep. Found the noise Issue and repaired it.Which turned out to be the brakes but not only did he do that he also found a leak in s Billy the service rep. Found the noise Issue and repaired it.Which turned out to be the brakes but not only did he do that he also found a leak in shock which got that repaired for me as well.When I would question and want to find out the status of my truck he always replied either with a phone call or a text message. More