Three-Way Chevrolet Cadillac

Horrible Service at Three Way Chevrolet I bought my truck new from Three-Way and have always taken it back there for service and repairs, but no more. A few years back, the fuel injection p I bought my truck new from Three-Way and have always taken it back there for service and repairs, but no more. A few years back, the fuel injection pump in my diesel truck needed replacement under warranty. They hassled me for several months before finally relenting and replacing it as they should have done in the first place. After the pump was replaced, I discovered that they had cross-threaded a fitting in the water crossover manifold on the engine and , rather than replacing, they glued the damaged fitting into the manifold with gobs of some king of epoxy. The repair is now starting to leak and will require replacement of the crossover manifold ($200+ for a used part). Then on two different occasions when I took my truck there for routine service including a chassis lube, they failed to do the lube job but charged me for it anyway. They did refund the cost of the service in the last instance, but who knows what damage/accelerated wear has been caused by their incompetence. More recently, I took my truck in for another fuel injection pump replacement. The service rep knew almost nothing about diesel engines. I told him at the outset that I absolutely had to have the truck back 5 days later, and he kept assuring me that it would be finished. On the day before I had to have my truck back, the service rep called and told me that they could not repair my truck because they "did not have the repair manuals and procedures to do the repairs", an amazing statement considering this is a Chevrolet truck and they sold thousands of these vehicles. Had they told me at the outset that they couldn't fix it, I could have taken it elsewhere and gotten it fixed in time. As a result, I could not tow my RV on a month-long vacation trip and had to pay extra for motels and all meals that had to be eaten out. So due to their incompetence, this trip cost me about $2,000 extra that I had not planned for. This is a xxxx of a way for a dealership to show loyalty to customers who have shown loyalty to them. Based on my experience with Three-Way, I don't even think they have earned a one-star rating, but that is the lowest available. And no, I will never be going back to Three Way Chevrolet to buy another vehicle or to have service and repairs done. More

Possible damage review. I hit a metal object while driving the freeway, and the mechanic assigned did a very thorough check of my undercarriage, etc., and found no damage at I hit a metal object while driving the freeway, and the mechanic assigned did a very thorough check of my undercarriage, etc., and found no damage at all except a mud flap penetration. It took very little time even though I had no appointment--I am thoroughly satisfied with the service. More

Maintenance Visit The staff was very efficient and nice to work with. They were fairly busy so my waiting time was about 2 hours. When I was called by Three Way C The staff was very efficient and nice to work with. They were fairly busy so my waiting time was about 2 hours. When I was called by Three Way Chevrolet prior to reaching my first necessary oil change they said I should call and make an appointment when the time comes but when I tried I was told by several people that I talked to by phone that they do not make appointments for Oil changes and maintenance checks. I felt that since I purchased the car there and this was for my first maintenance check for my new Equinox that I should be shown some priority but I guess that is not the way it works. More

Not happy with service Service has always been good until the last visit. Service tried to sell me products I did not need. Service times were changed and the truck had to b Service has always been good until the last visit. Service tried to sell me products I did not need. Service times were changed and the truck had to be repaired by another auto shop. More

1 week later still no word on my car My car has been in the service center for repairs for a week now and I still haven't heard from Emanuel my service technician. i have left multiple vo My car has been in the service center for repairs for a week now and I still haven't heard from Emanuel my service technician. i have left multiple voicemails, messages and texted using the link sent to me, nothing as of yet. plus I was given a loaner car that does not seat as many as my car does which has made my carpool obligations for work impossible. More

It was an awesome experience It was an Awesome experience with mr. Hudson. I would definitely buy from him again he’s the best. He was very patient and not pushy he would be a It was an Awesome experience with mr. Hudson. I would definitely buy from him again he’s the best. He was very patient and not pushy he would be a great asset to the company. I would highly recommend 3way Chevrolet to my friends and family on my next purchase More

best sales team.. jody george was a great salesman. honest, informed and helpfull. his boss mike thomss wont stop untill he got the deal done and your happy jody george was a great salesman. honest, informed and helpfull. his boss mike thomss wont stop untill he got the deal done and your happy More

Traveling through town needed an oil change on my new 2016 2500HD Duramax truck. They treated me as if I bought the truck from them. Great experience. Worked with Ricky in needed an oil change on my new 2016 2500HD Duramax truck. They treated me as if I bought the truck from them. Great experience. Worked with Ricky in service he greeted me warmly and really appreciated the new text message service. More

Avoid Laz if you have to buy here. What to expect from sales The sales person Lazaro has not been helpful now after the fact. We regret purchasing from Three Way and this is our second purchase. We we're rushed The sales person Lazaro has not been helpful now after the fact. We regret purchasing from Three Way and this is our second purchase. We we're rushed out of the dealer because it was closing and asked to finish the on-star set up on the road as well as pairing, which we can do however seemed rude. During the paper work process the sales person was also rushed asking us to fill out forms that he would otherwise complete, to "speed up" the process. This from a 23 year experienced salesman. This has been one the worst dealer experiences to date, of course because we are now off the lot and it's been a month after our purchase. Now of course it's a sales person vs our word situation. Our family has been around the auto dealer business for quite some time and this by far is a poor excuse from such a reputable and large volume dealership. Now I'm glad we didn't purchase our Traverse from Three Way 3 months ago. More

Service of car car wasn't fixed right. Emanuel never return my call. When I left I called him and said I had the same noise problem. No call back. Pedro needs to car wasn't fixed right. Emanuel never return my call. When I left I called him and said I had the same noise problem. No call back. Pedro needs to come back. More