Thruway Nissan

Top Notch Customer Service! Michael Starace made my lease transaction absolutely painless....truly 1..2..3....and I was on my way! Tony Roman ensured I knew everything I needed Michael Starace made my lease transaction absolutely painless....truly 1..2..3....and I was on my way! Tony Roman ensured I knew everything I needed to know about my new Nissan Rogue....WHICH I LOVE! I plan to use this dealership again. More

Great Dealership they met are needs and tony was great at showing us the car and presenting the pricing in a professional manner. The dealership helped us through the they met are needs and tony was great at showing us the car and presenting the pricing in a professional manner. The dealership helped us through the whole process. More

Fast and efficient I walked in not knowing what vehicle I wanted and with the help of Rich W I left in a brand new Rogue that I absolutely love. These guys do everything I walked in not knowing what vehicle I wanted and with the help of Rich W I left in a brand new Rogue that I absolutely love. These guys do everything they can to put you in the right vehicle. More

steve fernandez this dealership is so amazing.. steve helped me get what i was looking for and help me through the process without feeling pressured.. i would recommn this dealership is so amazing.. steve helped me get what i was looking for and help me through the process without feeling pressured.. i would recommned them to anyone everyone is super friendly and honest! this is the first car i have financed and the process couldnt have been easier.. thank u so much steve you were honestly so great and made things just a breeze! More

Sales and Financial Services I am at a complete loss of words with my recent experience with Nissan. My family has purchased numerous vehicles from them over the years but after t I am at a complete loss of words with my recent experience with Nissan. My family has purchased numerous vehicles from them over the years but after today I will never go back. I went in to try to help my son and daughter in-law resolve a problem but found they care more about making money and sales and ignoring a persons financial well being. I will never go and will never recommend another person to this establishment. More

Disgusting tactics and sleazy salesman Met with Steve Fernandez for a test drive on the Rogue (advertised at $189/month). Told my husband and I that we'd need to put $6,000 down to get our Met with Steve Fernandez for a test drive on the Rogue (advertised at $189/month). Told my husband and I that we'd need to put $6,000 down to get our payments to $250/month. Are you serious? We stood up and started to walk out and he said "don't you want me to run he numbers with my manager and see what I can do for you guys?" Didn't you just tell us that you weren't going to be able to meet our criteria? He leaves, comes back 10 minutes later and tells us he can do $250/month if we're willing to sign a lease right there on the spot. We just wanted to test drive. THEN he tells us to come back after we've looked at all the other vehicles on our list and he'd beat any price. THAT'S NOT HOW THIS WORKS, STEVE. I'd never buy anything from this man. If he's representative of the rest of the Thruway Nissan sales force, I'd stay away. More

Horrible-Still Waiting For My Down Payment Back Went into Thruway Nissan, on the 1st of August. Everything seemed to go good at first. Spoke to Ruben, the salesman. Good guy-I have no problems with Went into Thruway Nissan, on the 1st of August. Everything seemed to go good at first. Spoke to Ruben, the salesman. Good guy-I have no problems with him, as he did his job. From there, everything went south. Afterwards, it seemed as if I was getting the run around. It wasn't by Ruben, who actually went out of his way to get things done. Anyhow, at one point, my sister in law, who was supposed to co sign, apparently left a negative review, based on her experience at the dealership. I didn't know this, but I soon found out. After not hearing from the dealership for about a week, after going there, I called to see what was going on. Ruben told me that I was all set, and to come in with my sister in law, with her check statements (oddly enough, they were already submitted to finance), so it kind of blew my mind. I knew this had nothing to do with Ruben, so I called the finance person. That's when I found out that my sister in law had written a review. I was told that I was approved, but that it wouldn't be pushed through, until I got my sister in law to remove the review. It had nothing to do with me, so why in the xxxx should I ask her to remove it? So, needless to say, I talked to the CSR about it. After that, I heard nothing. So, I called them two more times, and each time, the finance person did not call me back, although they claimed they would. I made a down payment on the 1st of August, and needless to say, it's the 22nd of August, and still nothing! I have submitted this issue to the NYS Attorney General's office. I'll let them deal with it, as I wasn't getting anywhere. I just wonder if the Attorney General will find out if other people went through this issue with this dealership, whereas they find out people weren't given back down payments, or given the $500 cash, when denied. I'm giving it 3 stars on the friendliness, because of Ruben's outgoing work ethic. More