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Thruway Nissan
Newburgh, NY
166 Reviews
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166 Reviews of Thruway Nissan
March 20, 2017
service March 20, 2017. What is service? On Friday my wife got into some car trouble, our FX35 slowly decelerated and came to a stop. I contacted Newburgh N March 20, 2017. What is service? On Friday my wife got into some car trouble, our FX35 slowly decelerated and came to a stop. I contacted Newburgh Nissan and spoke with service, where I explained our dilemma and told them that the tow company would be bringing it in. Later on that day I received a call from the service manager Brian, he explained to me after diagnostics, it was an aftermarket crankshaft sensor. I said to him I had actually put that sensor in the week before and it did seem like it was different from the original. I asked him, what should we do about it? He stated he would order the correct sensor but it was unlikely that it would be in today and that it would be there tomorrow. The sensor would cost 120.00, he also explained that it would take 2 hours labor at the standard rate of 120.00 per hour and 120.00 for the diagnostic. I told him to go ahead and order the part, but I did just put the new sensor in and it took me less than a half an hour. I asked if there is something he could do to lower the labor rate, it would be much appreciated. He said he would get back to me later on in the day. I looked for the part on Nissans website, the part cost 89.99. I called Brian and said to him that I understood the markup on the price from 89.99 to 120.00 that they would charge for the sensor, but the labor rate was really high and that if I’m going to pay the full labor rate then shouldn’t the diagnostic be included? He explained to me that he told me earlier he would take a look at it and get back to me later in the day right, as he didn’t have a chance to do that yet and to just be patient. Later that day he did get back to me, where he shared that after speaking with his manager he was able to take 60.00 off of the total price. I said that I would really like Nissan to do the work, but would there be something more Nissan can do? He stated that even getting 10.00 off was a break and that no other place would do this for me. I told him to order the part and I’ll have the truck towed to my home where I can put it on myself. He said ok, and if you do go ahead with that you won’t be getting our 12 month warranty. I said that I was really sorry that we couldn’t meet at some middle ground and come to an agreement on pricing. The next day the part was in, I took the part and just as promised it was the right part. I went to remove my splash shield and noticed it wasn’t there? No problem it’s probably in the trunk. I put the crankshaft sensor in and the car starts up perfectly. I go to get the splash shield out of the trunk and it’s not there, I look on the floor in the front seat, it’s not there either. Monday morning I call the service department and tell them what happened, I speak with Brian directly he tells me that his service tech threw the part out, I say why would he do that? He states that it was hanging on by a thread and that they do throw parts out all the time. I ask to speak to his manager he states that he is busy and he will get back to me later. I never did get to speak to the manager. I did order the part, “used” which mine was in the first place. There are certain principles I think people seem to forget. Service means to help and try at best to accommodate your customer. To go above and beyond the norm when needed to make each and every customer feel they are appreciated for their business. I hope one day your service department can actually understand what it means to provide good service to your customers. More
by customer
Employees Worked With
Brian
Helpful March 19, 2017
It seems everyone positive puchased before fall of 2016 New owners took over in fall of 2016. We found a used 2015 Subaru Forester online. Went down there as a easy sale. Had the car pick. Had the loan appr New owners took over in fall of 2016. We found a used 2015 Subaru Forester online. Went down there as a easy sale. Had the car pick. Had the loan approved and they said come and get it. We waited 5 hours after they had us transfer our insurance before they told us come back another day. They got the car stuck. We asked them to get a tow truck, but they refused to pay the $50 at their expense. Told us to call our insurance. I'm a disabled veteran and ready to hurt someone. We left and they were still saying "see you Monday". Like that's going to happen! More
by Cwbombard
Employees Worked With
Alfred, Mr. Moan, sales manager
February 02, 2017
Purchase follow up We switched from Toyota (with regret) to a Rogue in November 16. We took delivery which was rushed and in the dark as they wanted to close. The bump We switched from Toyota (with regret) to a Rogue in November 16. We took delivery which was rushed and in the dark as they wanted to close. The bumper cover for the tow hook was missing and we did not notice it missing until the next morning. As of today, I have placed over 10 calls, all met with promises to replace the part.........not 1 return call and as of today we are still without the part. I've heard bad things about Newburgh Nissan (now Thruway Nissan). But apparently nothing changed. Back to Toyota it is! More
by Gmoney7248
Employees Worked With
Mark Etri
January 16, 2017
Horrible dealership One of my key fobs was not working for my car and I assumed it needed a new battery , well come to find out it needed to be completely reset . They "s One of my key fobs was not working for my car and I assumed it needed a new battery , well come to find out it needed to be completely reset . They "supposedly" reset it under my warranty , well a couple days later it wasn't working again ! Also wanted to trade my car in for an SUV that I saw online for $16000 with low miles and a model year newer than my car , well the salesman wouldn't drop the price $29. Like really ? It's $29 . Come to find out that also weren't actually selling that car for that price , it was actually $19,000 and they gave me a hard time about it and people weren't calling me back and avoiding me etc . Worst experience I have ever had at a dealership . Customer service it the worst I've seen ! Do not go to this dealership ever ! Find somewhere else to go !!! More
by Bethfalu
Employees Worked With
Rich , Julie
December 13, 2016
Avoid this nissan, try another dealership.. The finance girl Shelby was absolutely horrible. She took forever to get paperwork ready, she had no idea what she was doing. my girlfriend and i thin The finance girl Shelby was absolutely horrible. She took forever to get paperwork ready, she had no idea what she was doing. my girlfriend and i think she was drunk. very unprofessional, she needs to learn how to speak to people More
by corrato446
Employees Worked With
shelby
October 29, 2016
Looking for a new Nissan Rogue We leased a 2014 Rogue from this dealership and had questions and interested in getting another Rogue. When we walked in, the receptionist connected We leased a 2014 Rogue from this dealership and had questions and interested in getting another Rogue. When we walked in, the receptionist connected us with a young man to help us. Unfortunately, he had no idea what he was doing, could not answer our questions, could not get the information we were looking for, could not navigate his computer. After moving to another desk, he still could not navigate the computer. He went to the sales manager for help, who came over, did not speak to us, clicked a few buttons, then walked away. After waiting a ridiculously long time, we left with no information and no service. It was the worst car experience I've ever had. On a positive note their service department is very good. More
by ann 1956
Employees Worked With
Declined
September 23, 2016
Shady Dealer -AVOID! Firstly, did the bait and switch on one of their "internet deals". Then sneakily added a bogus "prep fee" of $500 to the price of the car which was a Firstly, did the bait and switch on one of their "internet deals". Then sneakily added a bogus "prep fee" of $500 to the price of the car which was a mystery until we sat down to finish the deal.Tried fooling us into a higher finance rate with Nissan corp and added a note on a sales document AFTER I signed it saying "Must fiance with Nissan." Of course, the general mange wont return our phone calls. More
by carbuyer
Employees Worked With
the finance lady
September 20, 2016
Excellent service from start to finish. Thank you!!! We researched cars online and filled out information on truecar.com Thruway Nissan was one of the local dealers and not even five minutes after filli We researched cars online and filled out information on truecar.com Thruway Nissan was one of the local dealers and not even five minutes after filling out the form we received a phone call from the dealership. The young lady who contacted us was friendly and courteous and was able to answer all of our questions. When we went to Nissan the sales consultant who helped us was Tony Roman. The service we received from him was excellent as well. He was helping numerous customers and I was impressed with how well he was juggling everyone and giving them his full attention when he was with them. I never felt as though he was rushing us. I had purchased a car from this dealership five years ago when it was under different owners and this time around I was not looking forward to the final step of signing all of the necessary paperwork to get the car. Five years ago it took forever. I cannot believe how quickly all of the paperwork was completed this time. The new finance manager, Justin Rosado, had us in and out of the office in what felt like no time at all. He has the process streamlined so it goes quickly and smoothly. Thank you for respecting our time. When it's time for another new car I will certainly be returning to Thruway Nissan. More
by Happycouple
Employees Worked With
Tony Roman, Justin Rosado
September 13, 2016
Peaches and Cream Until after the sale. The customer service is bad. Staff is unprofessional. Staff thinks they are right and the customer is wrong. Do yourself a favor and don't buy from he The customer service is bad. Staff is unprofessional. Staff thinks they are right and the customer is wrong. Do yourself a favor and don't buy from here unless you want to feel robbed. More
by Carlord123
Employees Worked With
Greg Ward, Jessica, Travis
September 01, 2016
Amazing dealership/ Amazing service My fiancé & I just purchased a 2015 Nissan Altima dealing with our sales person Dave, the finance department our finance manager we dealt with was Mik My fiancé & I just purchased a 2015 Nissan Altima dealing with our sales person Dave, the finance department our finance manager we dealt with was Mike, & the rest of the team they definitely make miracles come true, there finance department went above & beyond for my fiancé & I. they also work very hard for there clients. even the front desk receptionists they were great, very nice & kind every time we were there or called. My fiancé & I absolutely recommend this dealership for anyone looking to purchasing a new vehicle! My fiancé & I will definitely refer people there & definitely with out a doubt my fiancé & I will be going back there! More
by Sandra123
Employees Worked With
Dave (our sales person), Mike (the finance manager ) , Justin (the manager)
