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Thunder Chrysler Dodge Jeep Ram

Bartow, FL

4.3
827 Reviews
Welcome to Thunder Chrysler! — Bartow's hometown Chrysler, Dodge, Jeep, and Ram dealership, proudly serving Polk County since 2016. We're not just a place to buy a car. We're part of this community — and we've been proving it for nearly a decade. COMMUNITY PARTNERSHIPS — THE REAL ONES Thunder Chrysler is the 10-year Title Sponsor of Jeepin' with Sheriff Judd, the beloved three-day family Jeep festival at Clear Springs Ranch in Bartow that benefits Polk Sheriff's Charities. Nine consecutive years. Not because it's good marketing — because it's the right thing to do. We are the founding Presenting Sponsor and on-property host of Jeepin' for a Cure — Florida, a Jeep rally that raises critical funds for local breast cancer patients through the Breast Cancer Foundation of Central Florida. Every single year since the event was founded in 2023, it has been held right here on our lot. We have sponsored and hosted the Drive Against Darkness: Suicide Prevention and Awareness Car Show for all three years of its existence — and we're already planning year four in 2026. We are proud sponsors of American Legion Post 3, supporting veterans of our community through multiple events throughout the year. We are the Official U.S. Dealership of #DuckDuckJeep — the global Jeep community movement started by the late Allison Parliament — a distinction no other dealership in America holds. We are a promotional partner with the Florida Trail Stompers, one of Florida's largest off-road Facebook communities, hosting and sponsoring their events and training programs throughout the year and offering Trail Stompers members exclusive discounts on sales, service, parts, and accessories. And we've hosted and sponsored numerous Jeep lifestyle events over the past four years, because the Jeep community is our community. THE BUYING EXPERIENCE On the sales floor, we do things the way they should be done. Transparent pricing. No hidden fees dropped on you at the last minute. No pressure tactics. No games. Just honest numbers, a team that listens, and a process that respects your time. Most of our customers tell us they drove past other dealers specifically to buy from us — and many come back again and again. We've earned a 4.9-star rating on Kelley Blue Book, 827 verified reviews on DealerRater, and the FCA Customer First Award for Excellence. Those aren't numbers we brag about — they're what happens when you treat people right every single day. OUR INVENTORY & SERVICE We carry 250+ new Jeep, Ram, Dodge, and Chrysler vehicles — one of the largest Jeep Wrangler and Ram truck selections in the region — plus a strong selection of used and Mopar Certified Pre-Owned vehicles. Our service department is equally trusted. Our technicians are factory-trained, our service advisors communicate clearly, and customers tell us we're the only place they trust with their Jeep or Ram. We service all makes and models. FIND US 1425 W. Main St., Bartow, FL — between Lakeland, Winter Haven, Plant City, and Lake Wales, right in the heart of Polk County. Come see why Thunder CDJR isn't just the highest-rated CDJR dealer in the area — it's the one that shows up for you long after the sale.
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1425 W Main St

Bartow, FL

33830

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Showing 827 reviews

January 13, 2025

⚠️ WARNING ⚠️ Thunder Dodge attempted to defraud me out of $3,000 for rodent damage. The service writer even sent me fake photos. I would never purchase a vehicle here and I certainly would never use the s More

by dtassos84
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
Roderick
January 10, 2025

I'm new to this dealer and getting to know them. There were so many people helping us with getting the Jeep and with the accessories making sure it was right. Very happy More

by jamesreitz732
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Richburg
January 03, 2025

Great service and easy to deal with. Will definitely be going back this dealer's service dept. More

by GREGGMARK76
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Service dept
January 03, 2025

Poor service, poor customer service, lied to multiple times. Vehicle in multiple times for the same issue. More

by Katomikcody
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Recommend Dealer
No
Employees Worked With
Service employees
January 03, 2025

Good service friendly nice to talk too every thing okay no complaints from my point of view More

by staffsgtdickhead44
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Recommend Dealer
Yes
Employees Worked With
Maria
December 31, 2024

The service provided was excellent! I never felt pressured or overwhelmed throughout the buying process. I appreciated the large inventory. Matt did a great job answering any questions More

by megan.todd279
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

My service experience was excellent just like always. The service team at Thunder always takes great care of me and my family. More

by GRANTU1W
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Recommend Dealer
Yes
Employees Worked With
Maria, Hannah
December 30, 2024

Craig was very knowledgeable when it came to the Wagoneer. His expertise and mannerisms helped smooth the process and allowed us to purchase our vehicle with confidence. More

by arreolavi
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

I would never take my truck back to this dealership. . It took them 26 days to fix the exhaust manifold. Then when I got my truck back it was scratched. They blamed it on corrosion and told me that th More

by ten30code01
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Service Time
Recommend Dealer
No
Employees Worked With
Mr. SMITH SERICE MANAGER SERVICE ADVISOR
Dec 31, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Dear Mr. Baldwin, Thank you for taking the time to share your experience. We sincerely apologize for any frustration you encountered during your recent visit. Your feedback is important, and we would like to address your concerns in detail. First, we want to acknowledge that the repair to your exhaust manifolds did take longer than anticipated due to the additional work required to repair broken bolt holes, as well as delays caused by a back-ordered manifold kit. We understand how inconvenient this must have been and regret the impact it had on your experience. Regarding the paint issue, we completely understand your frustration. Upon inspection, the bubbling and corrosion on the hood and fender were documented and reviewed with Chrysler, who approved a goodwill repair as the corrosion warranty had expired by two months. While Chrysler covered 80% of the repair, we recognize that the $333 customer participation deductible was an unexpected expense, and we apologize for any misunderstanding surrounding this process. Additionally, we take communication concerns very seriously. After reviewing our call logs, we were unable to locate any incoming calls from your number to our General Manager, Mr. Tony Smith. We apologize if there was a breakdown in communication, and we’d be happy to review this further with you to ensure your questions are properly addressed. We value your business and regret that your experience didn’t meet expectations. If you’re open to it, we would appreciate the opportunity to discuss this matter further and work toward restoring your confidence in our dealership. Please feel free to contact Hannah, our Service and Parts Operations Manager, directly at (863) 533-0793. Thank you for bringing this to our attention. Sincerely, Eric Hale eCommerce Director Thunder Chrysler Dodge Jeep Ram

December 28, 2024

Fast Service, Great Team to work with. I had to have service done on my Ram Promaster City SLT . I didn't have an appointment, but they were able to Service my vehicle anyway. Thanks ag More

by daletetr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Maria Hiraldo
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