Tidelands Ford - Service Center

Excellent Service We dealt with David Hendricks in the service department and we were very pleased with his knowledge of repairing tires and we took his advice and purc We dealt with David Hendricks in the service department and we were very pleased with his knowledge of repairing tires and we took his advice and purchased a new tire. He was very concerned that we would be safe. Kept in touch with us because they had to order the tire. The next day the tire was in and put on our rim. Fast and efficient service. More

Excellent Service The entire team was professional, knowledgeable and it was a smooth process of purchasing an automobile. I originally went in to Quick Lanes for an oi The entire team was professional, knowledgeable and it was a smooth process of purchasing an automobile. I originally went in to Quick Lanes for an oil change on my previous vehicle, while waiting I looked at other autos. Sales Specialist, John Clairmont, was awesome! No pressure, answered all my questions, I took my time in deciding to purchase a Lincoln. I would highly recommend Tidelands Ford Lincoln for their service as well as purchasing a vehicle. More

Excellent Sales and Service Dave Clayton is nothing short of an amazing salesman. He really makes the process easy. He's smart, patient and takes the time to make sure I unders Dave Clayton is nothing short of an amazing salesman. He really makes the process easy. He's smart, patient and takes the time to make sure I understand all my options, even after repeat visits. I have been recommending him and going to this location for years. Ricky and everyone in the service dept. are extremely knowledgeable and are happy to take care of my "child". They have taken stellar care of my vehicles every time and helpful in answering any questions I have with honesty and detail. Highly recommend this location. More

POOR SERVICE DEPARTMENT I leased, really glad I didn't purchase, a 2015 Lincoln MKZ and was extremely happy with the entire sales experience. That's the best I can say about I leased, really glad I didn't purchase, a 2015 Lincoln MKZ and was extremely happy with the entire sales experience. That's the best I can say about the dealership. Almost from the start, I complained about the suspension on the car to be told it was normal. I took the car in for my free oil change and they would not give me my keys until I paid for it! It was to be free! After getting my salesperson involved, who involved the owner, they said it was a computer mix-up. WHAT! Then the suspension problems were addressed again only to be told everything was normal. After complaining loudly, they took the car in and rotated and balanced the tires to reveal that the rear tires were flat spotted. That issue was never dealt with. After many more complaints ending with the rear tires completely shot, they still refused to address the problem and then told to replace the tires and they would see if the problem was still there! The tires were not the problem. This should all be warranty issues covered under bumper to bumper coverage. Called Lincoln to complain and they were helpful, so I thought. I was told they would contact the dealership. This was over a month ago and still have not heard from either the dealership or Lincoln. I will never deal with this dealership again. More

2016 explore Brought my 2016 explorer and because sync did not work. They told me the only fix for this was to disengage the battery let it sit for five minute Brought my 2016 explorer and because sync did not work. They told me the only fix for this was to disengage the battery let it sit for five minutes and then re-hook up . I called Ford today and found out there's been a fix all along they were lazy and did not want to do it so I am taking my car to Conway ford where they've treated me a lot better than Tidelands did. I will never purchase another car from them or give them a good recommendation. The service department I found unprofessional throwing stuff at each other when I walked in. More

Service Dept Does Not Care I drive a 2013 Ford Super Duty diesel with 44,000 miles and a check engine light came on. Ford diesels will go into limp mode and shut down for some s I drive a 2013 Ford Super Duty diesel with 44,000 miles and a check engine light came on. Ford diesels will go into limp mode and shut down for some sensor issues. I live 3 hours away and was not sure that I could make it home so I called Tidelands on a Friday morning and was informed that I could come by but they didn't have time to look at it. I explained that I lived 3 hours away and had a wife and 3 kids with me and I COULD NOT take a chance of broken down on the side is the road. I begged for someone to at least check the code to see if it had to be repaired immediately. The service man told me to call Beach Ford. So, I will be moving to this area in a year or so and have just taken these xxxxxxxx off of my list. As a business owner who owns 15 service vehicles, I may take Ford off my list with dealers like this. More