Tim Dahle INFINITI

Poor customer service - If I could give them 0 stars and write a review, I would! I called on a Sat to let the service department know my car was being towed in and the windows were all down if they could s write a review, I would! I called on a Sat to let the service department know my car was being towed in and the windows were all down if they could store it indoors. I spoke to two individuals in the service department and both assured me it would be. It was not! As my vehicle was delivered 5 minutes prior to close I knew it wouldn't be looked at until Monday. Monday came and I waited to hear from the service department about a plan. By noon I hadn't heard from them, so I called and spoke with Kiara, who is the biggest liar in the department and the most unprofessional as well. I first lie she told me is that she would call me by end of day to let me know if it had been looked at or not. Never heard from her. waited until noon on Tuesday, still nothing! I called in and she let me know that no one had looked at it yet, and they would not have a chance to look at it until Wednesday... 4 days after it has been dropped off, not sitting a secure place with the windows down and unable to start. Finally Wednesday they call me after noon and let me know it was a dead battery and 2 blown fuses that they will wash the car and have it ready on Thursday. I receive the bill and it is for 2 hours of labor to change 2 fuses! $500!! Then they text me to tell me inventory was incorrect and it will be ready Wednesday at 2:30. I schedule pickup for 5 pm. When I arrive they are not ready for me, I find they charged me for 3 fuses, and they didn't wash the car. Not only that, the fuse box was still open and the cover late left on the floor. The car had not been inside and was filled with dust and dirt from the windy 5 days it sat open! Worst communication ever! worst experience Avoid Tim Dahle Infiniti at all cost! We need a better dealership for Infiniti in Utah. More

The service department at Tim Dahle is reason enough to drive an Infinity! Always prompt service, the price they quote is the price you’ll pay. You’ll pick up your car washed & ready to go! I’ll drive I drive an Infinity! Always prompt service, the price they quote is the price you’ll pay. You’ll pick up your car washed & ready to go! I’ll drive Infinity’s forever! More

The service was straight forward, prompt and done well. My expectations were exceeded. Jake the service manager knows what he is doing. My expectations were exceeded. Jake the service manager knows what he is doing. More

Extraordinary customer service and convenience. Lauren was excellent and I will certainly return to this dealer for any needed service. Lauren was excellent and I will certainly return to this dealer for any needed service. More

I love working with Parker , he always goes that extra mile to make sure I’m happy with the service. The service is great, they do a wonderful job and are very professional. mile to make sure I’m happy with the service. The service is great, they do a wonderful job and are very professional. More

This location needs to work on their customer service. Some of the sales reps and finance people are great, but for the most part the customer service is very poor. Some of the sales reps and finance people are great, but for the most part the customer service is very poor. More

The dealer ship made buying a new car and trading in our current car an easy process. The car was clean and ready to go when I showed up. Very professional. current car an easy process. The car was clean and ready to go when I showed up. Very professional. More

One star review if I can give them. As of December 2024. They appear to be on their way out of business. Went to get an oil change on my 2004 G35. 79.95 was the advertised special on As of December 2024. They appear to be on their way out of business. Went to get an oil change on my 2004 G35. 79.95 was the advertised special on their website - is what I agreed to. Check-in attendant nodded head vigorously. When finished... he indicated the charge was going to be $150. Almost double. Name of the game is to gouge for as much money as possible. Don't buy a car or service your car at Tim Dahle stealerships unless it's under warranty. Caveat Emptor. At your own risk. When I indicated the price we agreed on.. he said it was his first day. Liar liar... More

Very very very unsatisfied with coming here. I wish I would have never bought a car from them and never will ever again. I have been lied to, treated poorly, and they are trying to charge me for I wish I would have never bought a car from them and never will ever again. I have been lied to, treated poorly, and they are trying to charge me for something they broke. I bought a car from them and they had to fill the brake fluid. When doing that they broke my tire sensors (which they are trying to use my warranty to pay for it to get fixed). I have gone in 3 times for them to not fix it and just do a factory reset. Then 3 days after getting the car it tells me it needs coolant. Then 2 weeks later my check engine light comes on as anyone would be i am frustrated at this point. I explain my frustration and I get attitude back and treated like I’m a dumb girl because I’m upset I’m dealing with this after two weeks of owning the car. When they check my car it says a bunch of things need to be fixed. I was supposed get a call to get the stuff ordered and situated and I don’t hear from them. So I went in and talked to the manager and explained my frustration and he acted liked he cared but it was an act. I was told I would get called the next day to get things situated and that he would handle things and I still haven’t heard back from them. At this point I don’t know what to do and I’m very frustrated now. 20/10 don’t recommend coming here this is not okay to treat your customers like this and sell them unreliable cars. I should not be having the issues I have after owning this car for such a short amount of time and no one ever gets back to me to get it situated. I shouldn’t have to come into the office for them to talk to me about all of this. More

BUYER BEWARE! !! This has been the worst experience for us ever. My son looked online and found a car he was interested in so we went to Tim Dahle Infinity to test !! This has been the worst experience for us ever. My son looked online and found a car he was interested in so we went to Tim Dahle Infinity to test drive it. When we got in the first car to test drive the check engine light was on but we still test drove it. When we got back to the dealership our salesman KJ came out and said we are not gonna sell this car we're going to just auction it off as it has too many problems. I looked online the next day to see if they took it off and out of inventory and they did. I looked again a day later and it was back in inventory online. My son ended up liking the 3rd car we test drove so decided to go with it. After 1 1/2 hours of waiting to speak to their finance guy Juan it was now after 9:00pm he said since it was late and my son worked that night that he could send paperwork via e-sign the next day, so we left. While driving home from the dealership in the car he just purchased the check engine light came on so my son called the next day to tell them and they said bring it in for a diagnostic. While he was there he signed the paperwork with Juan in finance. Juan then tells him they have a new policy and would need a down payment of $500 dollars that day. My son explained that he didn't get paid until October 7th and couldn't do anything until then. Juan and the salesman that sold us the car hounded and hounded my son and then told him to go to his bank and get a blank check and write it out for the 8th and they would NOT cash it until the 8th. He checked his bank account the morning of the 3rd of October and they cashed the check which caused an overdraft and fees. Meanwhile the car has been in again for the check engine light being on a second time. We took it in and it was supposedly fixed and the check engine light was off. Picked it up had the car for 2 days and the check engine light was back on so my son calls again they say bring it in. So he takes it in. I went in to talk to the manager Lukas Coomer about all the car repairs and why they cashed the check early he said accounting cashed it and to ask our bank to refund the overdraft fees. He then told us the car needed a catalytic converter so they would fix it. So now they have had the car for about 2 weeks they said they had to send it to a different shop to get fixed. They called and said we could pick it up when we asked for receipts to keep for our record the mechanic could not produce one so who knows if they ever even fixed the catalytic converter. We pick the car up and had it for 2-3 days and for the 4th time the check engine light was on again so again we take it in and the mechanic called a day later saying the glow plug needed to be replaced and the cost would be around $800 dollars. Mind you we have had the car a total of 7 out of 30 days by now. So I speak with Lukas and he tells me he checked the warranty (that cost us $3,300) and that the part was not covered and they would not be fixing it for us. I explained we had only had the car a total of 7 days and the check engine light came on the night he got the car I feel like they should cover the price and he told me that we bought a used car and to pretty much deal with it. So here we are now with a car that we have owned for a month and can't drive because the check engine light is still on and still needing repairs. They are very unprofessional and obviously do not care about customers. I thought going to a reputable dealership would be better than a smaller dealer but am now regretting my decision. Stay far away from this place. More