Tim Dahle INFINITI

I purchased a 2017 Hyundai Sonata 3 days ago. There was no check engine light, test drove it and it seemed to drive well. I was assured that cars there go through a 150 point inspection and that There was no check engine light, test drove it and it seemed to drive well. I was assured that cars there go through a 150 point inspection and that they're well checked. Well, fast forward to today, 100 miles later, I was driving it on the highway and the check engine light started blinking and it started stalling and lost its speed, it wouldn't drive past 35miles an hour, I was in the middle lane and had to pull over to the side of the highway. I turned it off and back on and the car engine shook and it continued to not be able to accelerate past first/second gear. I called the dealership after I was to pull off the highway and I was told to come in and they'd make it right. I went in, received an apology for the bad experience then I was offered to trade it in for 2000$!! I had just bought it for 4700$ on the 10th. It is the 13th today. It was a shock to hear to say the least. They know that I went in for a cash purchase and that's all I could afford and now I was being totally screwed that I'm in a bad position. After going through it with the salesman, requesting to speak with the manager at least 5 times, the manager approved it as a trade in for around 800-900$ less my out the door price. Basically the taxes and dealer fees I paid. I still feel ripped off. The salesman says they don't inspect certain cars and that it was like buying from an auction. Had I known that in the beginning i would've taken it to my trusted mechanic where he could've checked it. That was the worst purchase experience I ever had. They made sure to take advantage of a bad situation and try to get me to finance for another car when they knew from the beginning I'm a cash buyer. The salesman made sure to let me know that is a business after all, which I understand, but that's not how business is done. I am very frustrated and now I'm at a loss. More

Poor customer service - If I could give them 0 stars and write a review, I would! I called on a Sat to let the service department know my car was being towed in and the windows were all down if they could s write a review, I would! I called on a Sat to let the service department know my car was being towed in and the windows were all down if they could store it indoors. I spoke to two individuals in the service department and both assured me it would be. It was not! As my vehicle was delivered 5 minutes prior to close I knew it wouldn't be looked at until Monday. Monday came and I waited to hear from the service department about a plan. By noon I hadn't heard from them, so I called and spoke with Kiara, who is the biggest liar in the department and the most unprofessional as well. I first lie she told me is that she would call me by end of day to let me know if it had been looked at or not. Never heard from her. waited until noon on Tuesday, still nothing! I called in and she let me know that no one had looked at it yet, and they would not have a chance to look at it until Wednesday... 4 days after it has been dropped off, not sitting a secure place with the windows down and unable to start. Finally Wednesday they call me after noon and let me know it was a dead battery and 2 blown fuses that they will wash the car and have it ready on Thursday. I receive the bill and it is for 2 hours of labor to change 2 fuses! $500!! Then they text me to tell me inventory was incorrect and it will be ready Wednesday at 2:30. I schedule pickup for 5 pm. When I arrive they are not ready for me, I find they charged me for 3 fuses, and they didn't wash the car. Not only that, the fuse box was still open and the cover late left on the floor. The car had not been inside and was filled with dust and dirt from the windy 5 days it sat open! Worst communication ever! worst experience Avoid Tim Dahle Infiniti at all cost! We need a better dealership for Infiniti in Utah. More

The service department at Tim Dahle is reason enough to drive an Infinity! Always prompt service, the price they quote is the price you’ll pay. You’ll pick up your car washed & ready to go! I’ll drive I drive an Infinity! Always prompt service, the price they quote is the price you’ll pay. You’ll pick up your car washed & ready to go! I’ll drive Infinity’s forever! More

The service was straight forward, prompt and done well. My expectations were exceeded. Jake the service manager knows what he is doing. My expectations were exceeded. Jake the service manager knows what he is doing. More

Extraordinary customer service and convenience. Lauren was excellent and I will certainly return to this dealer for any needed service. Lauren was excellent and I will certainly return to this dealer for any needed service. More

I love working with Parker , he always goes that extra mile to make sure I’m happy with the service. The service is great, they do a wonderful job and are very professional. mile to make sure I’m happy with the service. The service is great, they do a wonderful job and are very professional. More

This location needs to work on their customer service. Some of the sales reps and finance people are great, but for the most part the customer service is very poor. Some of the sales reps and finance people are great, but for the most part the customer service is very poor. More

The dealer ship made buying a new car and trading in our current car an easy process. The car was clean and ready to go when I showed up. Very professional. current car an easy process. The car was clean and ready to go when I showed up. Very professional. More

One star review if I can give them. As of December 2024. They appear to be on their way out of business. Went to get an oil change on my 2004 G35. 79.95 was the advertised special on As of December 2024. They appear to be on their way out of business. Went to get an oil change on my 2004 G35. 79.95 was the advertised special on their website - is what I agreed to. Check-in attendant nodded head vigorously. When finished... he indicated the charge was going to be $150. Almost double. Name of the game is to gouge for as much money as possible. Don't buy a car or service your car at Tim Dahle stealerships unless it's under warranty. Caveat Emptor. At your own risk. When I indicated the price we agreed on.. he said it was his first day. Liar liar... More

Very very very unsatisfied with coming here. I wish I would have never bought a car from them and never will ever again. I have been lied to, treated poorly, and they are trying to charge me for I wish I would have never bought a car from them and never will ever again. I have been lied to, treated poorly, and they are trying to charge me for something they broke. I bought a car from them and they had to fill the brake fluid. When doing that they broke my tire sensors (which they are trying to use my warranty to pay for it to get fixed). I have gone in 3 times for them to not fix it and just do a factory reset. Then 3 days after getting the car it tells me it needs coolant. Then 2 weeks later my check engine light comes on as anyone would be i am frustrated at this point. I explain my frustration and I get attitude back and treated like I’m a dumb girl because I’m upset I’m dealing with this after two weeks of owning the car. When they check my car it says a bunch of things need to be fixed. I was supposed get a call to get the stuff ordered and situated and I don’t hear from them. So I went in and talked to the manager and explained my frustration and he acted liked he cared but it was an act. I was told I would get called the next day to get things situated and that he would handle things and I still haven’t heard back from them. At this point I don’t know what to do and I’m very frustrated now. 20/10 don’t recommend coming here this is not okay to treat your customers like this and sell them unreliable cars. I should not be having the issues I have after owning this car for such a short amount of time and no one ever gets back to me to get it situated. I shouldn’t have to come into the office for them to talk to me about all of this. More