Tim Short Chrysler Dodge Jeep Ram Middlesboro

1 STAR — Extremely disappointing experience after the sale. I purchased my 2020 Ram 1500 Limited from this dealership in December 2025, when it was operating as Redmond CDJR, prior to the location bec sale. I purchased my 2020 Ram 1500 Limited from this dealership in December 2025, when it was operating as Redmond CDJR, prior to the location becoming Tim Short CDJR. Nearly 10 months later, I am still trying to get an issue resolved that I reported the day the vehicle was delivered. Immediately after taking possession of the truck, I noticed that factory-installed features were not functioning properly. The vehicle was later diagnosed with a Driver Assist Module issue affecting Lane Departure Warning and Automatic High Beams. This issue was not disclosed on the vehicle disclosure paperwork I received at the time of purchase. I have text messages from the day the truck was delivered documenting that I immediately reported concerns. This is not an issue that developed months after I purchased the vehicle. For nearly 10 months, I have tried to resolve this privately and reasonably. I have made repeated phone calls, sent emails, followed up numerous times, and given Redmond multiple opportunities to address the situation. Unfortunately, I have dealt with poor communication, a lack of follow-through, and months without a meaningful resolution. What makes this especially disappointing is that my experience during the actual purchase was positive. I remained patient because I genuinely believed Redmond would stand behind the vehicle and eventually make this right. The truck has now been diagnosed by Keffer Jeep, there is a repair estimate, and I have asked Redmond to simply coordinate with Keffer to authorize and complete the repair. After nearly 10 months, I should not still have to chase down a resolution for an issue I documented immediately upon delivery. I understand that used vehicles can have problems. The fact that the truck had a problem isn’t the reason for this one-star review. The way this situation has been handled for nearly 10 months is. A dealership’s reputation isn’t built only by how customers are treated while they’re buying a vehicle. It’s built by how they’re treated after the sale when something goes wrong. I gave Redmond nearly 10 months, countless follow-ups, and numerous opportunities to resolve this before leaving a public review. I genuinely hoped I would never have to write it. Based on my experience, I cannot recommend purchasing a vehicle from Redmond Auto Group. If you’re considering buying a used vehicle from this location, I strongly recommend having it independently inspected and personally testing every feature and electronic system before completing the purchase regardless of what they disclose in documentation. More

I purchased a vehicle on March 11th from Tim Short in Middlesboro and have had nothing but problems since. The car has already been in the shop three times, and I haven’t even made my first payment yet. Middlesboro and have had nothing but problems since. The car has already been in the shop three times, and I haven’t even made my first payment yet. First, it was the radiator. Then the throttle body. Now, they’re telling me they still don’t know what’s wrong with it. For a vehicle I’ve only had just over a month, this is completely unacceptable. I bought the car from Jen, but have been dealing with the manager, Kyle, regarding these ongoing issues. I’ve now requested to cancel the deal entirely because at this point, I don’t feel confident in the vehicle at all. I also spoke with the lender, who confirmed that I may be able to get out of the loan since no payments have been made yet. This has been a frustrating and stressful experience. I expected a reliable vehicle, not one that lives in the shop. I would strongly caution anyone considering buying from here to think twice. More

i recently purchased a electrical car nissan ariya from this dealership and had a great experience.my saleperson JUSTIN GREGORY was extremely helpful and professional throughout the process. even when ther this dealership and had a great experience.my saleperson JUSTIN GREGORY was extremely helpful and professional throughout the process. even when there was a delay with the registration and plate license , he fully supported me and quickly arranged a new temporary plate license . i am very satisfied with the car the prive and the overal service. thank you for making everything smooth and stress-free More

I bought a 2020 Chevy Equinox from Tim Short in Lexington with full trust that I would be treated fairly. I was not. I bought the car online and was offered a test drive at the dealership prior to signing th with full trust that I would be treated fairly. I was not. I bought the car online and was offered a test drive at the dealership prior to signing the papers but declined not being mechanically inclined an purchasing the car for my granddaughter. After the paperwork was completed I received the key fob and asked for the 2nd one only to be told there was only one. After arriving home and going to a locksmith He discovered that the door key in the fob I was given had never been cut and I would have to go to a dealer to have one made. The cost for a new fob and 2 keys was near 500.00. More

We couldn’t be more pleased with our 2021 Chevy Blazer purchase! Kevin went above and beyond to ensure we were informed before signing. We purchased the vehicle, essentially sight unseen, online. Kevin wa purchase! Kevin went above and beyond to ensure we were informed before signing. We purchased the vehicle, essentially sight unseen, online. Kevin was great to work with and the entire dealership was so polite, respectful and professional. I will, without hesitation, reach out to them for our next purchase! More

Do not purchase a vehicle online through this dealership. We have video of the salesman confirming that there are no dents or cosmetic issues with the vehicle. We paid to have it shipped out of state. We the We have video of the salesman confirming that there are no dents or cosmetic issues with the vehicle. We paid to have it shipped out of state. We then had additional expenses to pay that the dealership did not figure in the original price. They also were not honest with the mileage. The vehicle ended up having around 3,000 more miles on it then what was provided. We only received one key when delivered. When we inquired about it, they told us they only had one. We have bought many cars through the years, if it only has one key, they get you another one. Customer service is clearly not important or valued!!!!! More

Worst dealership experience ever! I am a repeat customer at Tim Short CDJR in Middlesboro and haven’t really had issues before, but this time I’ve really been put through it! I traded I am a repeat customer at Tim Short CDJR in Middlesboro and haven’t really had issues before, but this time I’ve really been put through it! I traded in a 2023 Corvette and 2021 Jeep Gladiator on a 2024 Ram 2500. The gladiator had been paid off for a year prior to trade in and the corvette was still financed. Both vehicles were sold within a week or so of being traded in. 30 days later I get a 65 point hit on my credit for 30 day past due payment (I’ve never been late on a payment) and a call from the finance company that my car has not been paid off. I inquired about the issue with the dealership and was informed that I needed the lien release for the gladiator which was never mentioned until now. I asked about the Corvette payoff and the hit on my credit to which the sales manger said there’s nothing he can do about it, I should have kept making the payments after I traded it in and it was sold. I’ve never been asked to continue making payments on a vehicle after it’s been traded in! I was informed that other customers have been asked to do the same. I did get the lien release for the gladiator mailed in and sent to the dealership but as of writing this the corvette still hasn’t been paid off and it’s over 60 days past due on payment. This trade occurred on May 11th and it is now August 1st. More

Got all the info needed and made it an easy transaction. No hiccups, no high pressure so it was an enjoyable transaction. No hiccups, no high pressure so it was an enjoyable transaction. More

Only an inquiry so nothing else did happen here. After reading some of those reviews I will look elsewhere After reading some of those reviews I will look elsewhere More

I have purchased 3 vehicles here personally and the lack of customer appreciation for my repeat business is a disgrace. I will ne moving my business elsewhere. of customer appreciation for my repeat business is a disgrace. I will ne moving my business elsewhere. More