Tim Short Chrysler Dodge Jeep Ram of Maysville

**⭐ 1 Star – Extremely Unprofessional and Misleading Sales Experience** I recently had an extremely disappointing experience with Tim Short of Maysville while attempting to purchase a Tesla Model Y a Sales Experience** I recently had an extremely disappointing experience with Tim Short of Maysville while attempting to purchase a Tesla Model Y advertised on AutoTrader. On Friday evening, I spoke with a salesperson named Harlan, who personally confirmed that the vehicle was physically on their lot and available to view. I specifically explained that I lived two hours away and didn't want to make the drive unless the vehicle was actually there. He assured me it was and provided his direct number so I could contact him before coming. On Saturday, before making the two-hour drive, I called Harlan again to confirm the vehicle was still on the lot and available to see. **For the second time, he assured me the vehicle was there** and instructed me to ask for him when I arrived. After driving two hours to the dealership, Harlan was nowhere to be found. Instead, we were greeted by someone who wasn't even a salesperson, apparently sent to stand in for Harlan. This individual then informed us that the vehicle we had twice been assured was on the lot was not there. To make matters worse, rather than addressing the situation, this individual attempted to upsell us on a more expensive vehicle. **What made the situation even more frustrating was the complete lack of accountability.** No manager was brought out or made aware of the situation, to my knowledge. No one from management or the sales team made any effort to address what had happened, offer an explanation, or attempt to remedy the situation. We were simply left with the fact that the vehicle wasn't there, despite being assured twice that it was. **This was not a misunderstanding or a failure to confirm availability. I personally confirmed the vehicle's presence twice with the same salesperson, including immediately before making a two-hour drive.** I expect this kind of sales tactic from a questionable buy-here-pay-here lot, not an established dealership. What is particularly disappointing is that even after the situation became apparent, no one seemed concerned enough to take responsibility or make an effort to correct it. If you're considering purchasing a vehicle from Tim Short of Maysville, I would strongly recommend being cautious about any assurances regarding vehicle availability, even when confirmed directly by a salesperson multiple times. **An absolutely unacceptable experience and a terrible way to treat a potential customer who was ready to purchase a vehicle.** More

Treated me like a real person! Was done in less time and out the door quicker than any dealer I have ever been to! Was done in less time and out the door quicker than any dealer I have ever been to! More

Had a great buying experience! Highly suggest you go visit Ericka Paisley! Fast easy experience and at the price I needed. Highly suggest you go visit Ericka Paisley! Fast easy experience and at the price I needed. More

Very good, easy to work with, very helpfull,every one there very friendly,good job there very friendly,good job More

I ran into a trade in issue after finalizing a deal. The team here has been great to work with finding a solution that was unconventional but really helped me much more than it helped them. They did the The team here has been great to work with finding a solution that was unconventional but really helped me much more than it helped them. They did the right thing even when they did not have to which I greatly appreciate. Even though my original deal was rolled back(by my request) I will certainly work with them again in the near future. More

I'm glad I got to know Tim Short dealership and I will refer friend's refer friend's More

The best car buying experience I have ever had! Friendly, efficient, knowledgeable, and small-town feel! Would recommend to anyone looking for a quality car, good price, no gimmicks and friendly se Friendly, efficient, knowledgeable, and small-town feel! Would recommend to anyone looking for a quality car, good price, no gimmicks and friendly service. More

Professional, courteous, and competitive. Everything you want in a dealership. Purchasing a car is a big decision, they make it easier. Everything you want in a dealership. Purchasing a car is a big decision, they make it easier. More

Very friendly. They do whatever it takes to make you happy.. Great selection and clean building They do whatever it takes to make you happy.. Great selection and clean building More

My experience with your dealership was great . They treated us very good ! GOOD JOB ! You did a great job . They treated us very good ! GOOD JOB ! You did a great job . More