Tim Short Mitsubishi-Paducah

Customer Service and Quality Vehicles I have bought 3 cars from Mike Smith Kia. A 2000 Kia Spectra, a 2006 Kia Spectra and a 2017 Kia Niro. All three great buying experiences. I believe th I have bought 3 cars from Mike Smith Kia. A 2000 Kia Spectra, a 2006 Kia Spectra and a 2017 Kia Niro. All three great buying experiences. I believe that's because the Mike Smith brand has some core components including customer service and quality vehicles. Two out of the three times I have purchased from Mike Smith Kia, I lived out of town. I called ahead, became familiar with my sales representative and began a relationship through extensive communication. No question was left unanswered and not once did the sales representative feel pushy or misleading. When I came to the dealership to pick up my vehicle, the staff were well-organized and thoughtful to my family. The atmosphere was fun and inviting and made the buying process feel like I was making a wise investment. I loved my experience with the Mike Smith dealership family because that's how they made me feel...like family. More

Bad Experience With Dealership Bought A Used Car From This Dealership and it went bad in 30 days. No warranty. wouldn't give me another vehicle in same price range. Told me it would Bought A Used Car From This Dealership and it went bad in 30 days. No warranty. wouldn't give me another vehicle in same price range. Told me it would cost 100.00 hr.to work on it but they was not sure what the problem was. Could be the ECM at 400.00. Took my car back home. Now I have 60 car payments and a car that's not running right. Car had been wrecked and fixed. I think they knew it was a bad car. More

Sell you service and parts that you don't need. Stay away at all cost.... I had a blower motor replaced in June 2015 at Mike Smith in excess of $400....And in April 15 it quit blowing so I returned Stay away at all cost.... I had a blower motor replaced in June 2015 at Mike Smith in excess of $400....And in April 15 it quit blowing so I returned to Mike Smith to find out and fix... Came out stating that I needed a control head at 1,100.20...I questioned them and told them I would take it to the Cape KIA for a second opinion...Was rude that I didn't let them fix... Cape told me exactly what the problem was ...Blower Motor Resistor... My cost for them to tell me $80...with an est of 169.00 to fix... Misdiagnosed a problem .....Their cost to fix $1,100.20 need a control head due to a blower motor not working... Actual cost to fix New Blower Motor Resistor 18.89 and 10 labor at local body shop... Rude when called out on this... No I now will never trust a dealership .... More