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Timbrook Ford Mercury

Keyser, WV

4.8
111 Reviews

Rte 220

Keyser, WV

26726

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111 Reviews of Timbrook Ford Mercury

October 29, 2025

The service rep was amazing. Got me in. Got me all figured out. Got my truck fixed. Couldn’t ask for a better service representative. More

by krburtonbuildersinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayla
October 26, 2025

I recently purchased a new 2025 Ford Ranger XLT from Timbrook Ford after looking at, and dealing with a few other dealers. The truck at Timbrook, was the best optioned truck, and the best deal. The sal More

by vinzani
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob VanPelt, and Ben Benedict
October 16, 2025

I recently purchased a truck from Tim Brook Ford, and I couldn’t be happier with the experience! From start to finish, the customer service was excellent. Everyone was professional, helpful, and made the p More

by Amanda.barnhouse13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leanna hawk
October 13, 2025

Service was exceptional. I was explained about all issues during the process and how it would be handled More

by Smday77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The ladies in the Service Dept
October 03, 2025

Best Ford dealership in the country! Sales and service are great and coverage/protection plans have real value. More

by mink4greys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Fury
September 30, 2025

Service department went out of there way to get me back on the road even though my vehicle was purchased from another dealership. Thank you! More

by dwalker0067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Furey
September 18, 2025

I brought my 21 Ford Ecosport to Timbrook for issues with remote start. Very friendly service. The technician was very nice kept me informed about what was going on with my vehicle.. The problem was resolv More

by Porter_charlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Sutherland. Shayla King
August 14, 2025

Spoke to me with respect and explained everything to me great place to deal with they lookout for there. Customers More

by georgekimble1978
Recommend Dealer
Yes
Employees Worked With
Pretty much everyone
July 30, 2025

The dealership looks awesome after remodel, service department was the best, everyone was courteous, and knowledgeable. More

by raywdelawder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
July 27, 2025

Everyone was polite and friendly and helpful the service was done in a timely manner More

by Roger.beitzel43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get any names
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