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Timbrook Kia

4.9

28 Lifetime Reviews

10210 Mt Savage Rd NW, Cumberland, Maryland 21502
Call (301) 722-2511

28 Reviews of Timbrook Kia

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January 14, 2019

"Timbrook Kia is great"

- Stacey42

The staff at Timbrook Kia is great!!!! They make your car buying experience easy!!! They are a wonderful group of people. I recomend them to anyone who is shopping for a vehicle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Bender
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2019 -

Timbrook Kia responded

Thank you for your nice comments. It is always a pleasure working with you guys. Take care and enjoy your new Kia! Dina

January 09, 2019

"Everyone was great"

- andrew15

Chris, Rich, and Dina were awesome. Everyone was very honest and helpful with getting my new car purched. My wife and I were very pleased with our experience.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rich Rowland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dina Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 10, 2019 -

Timbrook Kia responded

Thank you for your nice comments. It was a pleasure working with you and are glad you are a part of the Timbrook Kia Family! Enjoy your new Kia!

January 02, 2019

"New year new car"

- dbrstotler

All around good experience purchasing our new Kia Sportage. Chris and Dina have amazing customer service. They made the whole experience super low stress and easy.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dina Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 02, 2019 -

Timbrook Kia responded

Thank for your nice comments. We are so happy for you. Welcome to the Timbrook Kia Family!

December 27, 2018

"Amazing experience for a first time new car owner "

- Violet11

The staff and crew at Kia made everything so easy and comfortable. I stoooed in the lot to look with no real intention of purchasing a car let alone a new one. There was No real pressure but plenty of information. Stephanie was amazing, sweet, helpful and funny. She even entertained my toddlers while I went over paper work! Thank you Kia for all of your great service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Bender
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 27, 2018 -

Timbrook Kia responded

Thank you for your kind comments regarding your experience at Timbrook Kia! Enjoy your new Kia Soul!

December 16, 2018

"I just want to say these people are wonderful people. "

- Robinj

They are wonderful people. They have made my husband an I very happy people our first new car,and they made it happen. Thank you!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rich Rowland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dina Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 16, 2018 -

Timbrook Kia responded

Thank you for your kind words. Welcome to the Timbrook Kia Family. You were both a joy to work with! Merry Christmas! Dina Wilson, General Manager

November 29, 2018

"APPOINTMENT WAS ON TIME"

- SHARON32

SERVICE WAS PROFESSIONAL AND TIMELY. MY VAN WAS RETURNED TO ME CLEANER THAN WHEN IT CAME IN. I DID NOT HAVE TO WAIT LONG FOR THE SHUTTLE TO TAKE ME TO WORK AND THEN PICK ME UP AT WORK WHEN THE SERVICE WAS DONE.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Crowe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 29, 2018 -

Timbrook Kia responded

Thank you for your nice comments regarding our service dept and staff. It is always our pleasure to serve you! Dina Wilson, General Manager

November 28, 2018

"Appointment was quick, price was fair,people were nice."

- STAN.SCHOONOVER

Was a good stop except the car wash was pretty BAD. Keith Yoder was great, Dina and Steph were on top of everything, Thank You, Mr. Schoonover

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Bender
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dina Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keith Yoder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 28, 2018 -

Timbrook Kia responded

Thank you for your comments and I have sent you a response to them. Thanks, Dina Wilson, General Manager

November 28, 2018

"Exceptional service"

- BC

Knowledgeable sales and financing staff. They were friendly, easy to work with, and timely. I received a fair value on my trade in, and the Sportage was priced competitively. I have had service there as well, on the previous Kia, and that department is nice to work with and the prices are competitive.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dina Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Samantha
Nov 28, 2018 -

Timbrook Kia responded

Thank you for your nice comments. We enjoyed working with you as well. Welcome to the Timbrook Kia Family! Dina Wilson, General Manager

November 28, 2018

"Wonderful service!"

- bec14704

This was the first time using Timbrook Kia service department. We were greeted with a welcoming atmosphere. The service was completed quickly. I was on my way in no time at all. Thank you for making this such an easy experience!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Crowe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 28, 2018 -

Timbrook Kia responded

Thanks for your wonderful comments. It is our pleasure to serve you and to service your vehicle. Welcome to the Timbrook Kia Family!

November 27, 2018

"oil change"

- LOUISTWIGG

thank you for your friendly service ron crowe Very helpful. I was there for a oil change and was there only 35 mins, thank you

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Crowe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 28, 2018 -

Timbrook Kia responded

Thank you for your comments. It is our pleasure serving you! Dina Wikson, General Manager

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