Timmons Volkswagen of Long Beach

Timmons Volkswagen of Long Beach has a deeply incompetent service department run by Luis Hernandez. I brought in my 2021 Tiguan for a minor oil leak and paid nearly $900, only to have warning lights come on service department run by Luis Hernandez. I brought in my 2021 Tiguan for a minor oil leak and paid nearly $900, only to have warning lights come on immediately after pickup—forcing me to tow it back the same day. They falsely claimed my car was in “perfect condition,” then tried to charge me another $700 for a new issue they somehow “missed.” When I refused, I was told my check engine light would “come on later,” which is absurd and felt like pressure to approve unnecessary work. They promise quality service and even a rental they don’t have—but deliver none of it. I got my car back in worse condition, with zero transparency or accountability. Get a second opinion—this place will cost you more than money. More

Timmons Volkswagen of Long Beach has a deeply incompetent service department run by Luis Hernandez. I brought in my 2021 Tiguan for a minor oil leak and paid nearly $900, only to have warning lights come on service department run by Luis Hernandez. I brought in my 2021 Tiguan for a minor oil leak and paid nearly $900, only to have warning lights come on immediately after pickup—forcing me to tow it back the same day. They falsely claimed my car was in “perfect condition,” then tried to charge me another $700 for a new issue they somehow “missed.” When I refused, I was told my check engine light would “come on later,” which is absurd and felt like pressure to approve unnecessary work. They promise quality service and even a rental they don’t have—but deliver none of it. I got my car back in worse condition, with zero transparency or accountability. Get a second opinion—this place will cost you more than money. More

Bad Service I brought my 2013 GTI to Timmons for an oil change I was not greeted, I approached several workers two of which were on their cell phone and watch me I brought my 2013 GTI to Timmons for an oil change I was not greeted, I approached several workers two of which were on their cell phone and watch me wait I waited for 10 minutes and no help whatsoever poor excuse for dealership very unprofessional. More

these guys really care This dealer helped me greatly where another local dealer could not help at all. It was a warranty issue and another local dealer said the car was out This dealer helped me greatly where another local dealer could not help at all. It was a warranty issue and another local dealer said the car was out of the warranty period, when if fact it was not. The Long Beach dealer helped us get the car running again at no cost as in fact it was under warranty These people are as good as it gets, and they do care. The other dealer is only interested in a sale and then forget you. The long Beach agency has respect for there customers, the other dealer could care less. More

Timmons of Long Beach always meets my expectations. I am a long time customer, this is my third car from Timmons VW. I know that I am going to receive the best service from Miguel, the friendly staff and t a long time customer, this is my third car from Timmons VW. I know that I am going to receive the best service from Miguel, the friendly staff and the very qualified mechanics. In the past I have have also dealt with the parts department and the sales department and have been made to feel right at home. I have gone to other VW dealers but did not receive the level of knowledge and experience that I receive from Timmons. I always recommend Timmons to my friends due to the high quality and respect that I know I get at Timmons, it makes a huge difference to my that this dealership is family owned and that they treat all of the customers as part of that family. More

This is my 3rd Volkswagon Jetta via Timmons. I love the customer service. I recently went in for car service and was met at my car by a service worker. I was pleasently surprised. they make very easy to sc customer service. I recently went in for car service and was met at my car by a service worker. I was pleasently surprised. they make very easy to schedule appointments. highly recommend this dealership. More

This is about VW service. I brought in my car for a airbag fault, after paying $1100. my airbag is still not fixed and they can't fix it. Everyday when I start my VW and the fault light goues on I have airbag fault, after paying $1100. my airbag is still not fixed and they can't fix it. Everyday when I start my VW and the fault light goues on I have to remember there bad servise and paying them $1100. for not fixing my car. More

Didn't buy my VW from them but let them service my car twice. The lady at Service department has horrible attitude toward customers. I know they don't make commission on any repair job, but it doesn't mea twice. The lady at Service department has horrible attitude toward customers. I know they don't make commission on any repair job, but it doesn't mean that they can treat me like shit. I simply asked for the maintenance schedule for my car and she replied impolitely: it's all on your manual. That was the first time i had my service. After that I gave them another chance because I thought that she must have a bad day. SO i went back the 2nd time for oil change: Same Shxt. I don't know how she can still keep this job in today's world with her service attitude. I bet she's a relative of the owner or something. Stay away if you want to bring your car in for service More