Timmons Volkswagen of Long Beach

Sales staff were professional, caring and patient during my experience in purchasing a 2023 VW Atlas. my experience in purchasing a 2023 VW Atlas. More

The employees at Volkswagen were super helpful and knowledgeable. Walked rite up and walked rite out with a new car! knowledgeable. Walked rite up and walked rite out with a new car! More

Excellent Service from Adam and the team. It made my first experience leasing a VW a positive one. Highly recommend. It made my first experience leasing a VW a positive one. Highly recommend. More

Very transparent in the sales process much appreciated. Thanks to the team for getting me in and out quickly. Thanks to the team for getting me in and out quickly. More

Very personalized dealer that would do anything to help their customers, would tell Family ans friends abouth them their customers, would tell Family ans friends abouth them More

Absolutely terrific service beginning to end, they obviously want your business but don't act like other car sales guys. obviously want your business but don't act like other car sales guys. More

Freddie was the most friendly help around. Actually all the staff was full of smiles, laughter, and had such patience. We were new to the car purchasing and they made us feel right at home. It Actually all the staff was full of smiles, laughter, and had such patience. We were new to the car purchasing and they made us feel right at home. It was a great environment and experience for us from the second we walked in the doors. More

The team at Timmons provided exceptional service and friendliness. I was happy with the way the team handled my purchased. The financing was flexible and manageable and I was not disappointed with the o friendliness. I was happy with the way the team handled my purchased. The financing was flexible and manageable and I was not disappointed with the outcome. I love my vehicle and am so happy I went with the folks over at Timmons! More

Thank you VW team for a great experience in returning my lease & getting into a beautiful car! lease & getting into a beautiful car! More

**UPDATE** So I got a call from Mitch, the general sales manager regarding my experience. Discussed with him how it went, etc. He seemed genuinely concerned with my overall experience and lack of proper com manager regarding my experience. Discussed with him how it went, etc. He seemed genuinely concerned with my overall experience and lack of proper communication between his various staff. I explained that I don't hold grudges and as far as I was concerned, I basically moved on. However to my surprise, he offered the KARR security system (one of the issues I had posted about), at no charge! He got the installer to come to my place, install it and explained how it works. Now this blew me away as you don't normally get someone to follow up with you and provide an additional service on the house. This tells me that Timmon's VW of Long Beach really "do" care and want the best for their customers. So while my original review still stands, I had to add this update to show that Timmon's VW took the time and effort to reach out and make amends. THAT is customer service! And my original star rating was 2, but now bumped up to 4. So I'll now have to reconsider and add Timmon's VW back on the top of my car shopping list for replacing my other car, which will most likely be sometime early to mid next year. (see below for original post) --------------------------------------------------------- Friendly people and they talk of great deals but that's where it ends. I had high expectations and respect while going into the dealership and chatting with various people. Unfortunately, when it came down to working out deals, you basically get shafted and words are not kept, discounts originally pitched are retracted and in the end, you feel like you just dealt with an old-school style used car salesman tactics. Here's all the ways that led me to give barely two stars... 1. They call and say they just got stock of the "exact" car we're looking for. We show up, and it's not. Rather these are the highest and second highest trims, which we were NOT interested in. 2. Seriously low-ball offer of a trade in.... didn't even budge on it. 3. Promises of $$ discount in person, then later also on voicemail... of which I still have saved. Did I get it? Nowhere close. And to add insult to injury, they absolutely denied they even said that.... even though I have the literal voice recording. 4. After I take the new car home and a couple days later, I discover instead of getting a sticker item (dealer installed alarm that I'm sure you're familiar with) for no cost AS PART OF THE DEAL, they instead remove it and pretend we got $$ off the price. Then they had the audacity to say they're willing to add it back "at cost". 5. I had to argue about having the "Clear Shield" protection on the car. It also was suppose to come with the deal at no charge, then I find out that it's not in the contract. After much back and forth, they relent and send me the paper works on it. I also have proof of the exchange via email. Did I still end up getting a new car with them? Yes but with a buyer's remorse. We ended up buying a higher trim than what I wanted, paying more but getting LESS, & getting the crappiest deal for a trade in. I can forgive them for points #1, 2 & 5, but #3 & #4 really left me feeling shafted and with a bad taste in my mouth. Ultimately, it's my fault for not paying attention to every little detail and scrutinizing every print and things written down or not written down. BUT, I hope I can at least spare the same fate to other would-be car shoppers and say, "Move on. There's other VW dealerships that might treat you better". More