Titus-Will Used Cars - Lakewood

Showed trucks on line not even available Wasted a lot of time trying to buy a truck you showed but not open for purchase. I think that is very dishonest time trying to buy a truck you showed but not open for purchase. I think that is very dishonest More

terrible customer experience with financial department and the asssistance manager on 01/15/22. They’re definitely scammers were trying to offer extended warranty on a brand new vehicle and gap insurance and the asssistance manager on 01/15/22. They’re definitely scammers were trying to offer extended warranty on a brand new vehicle and gap insurance that it’s unnecessary to my 70-year-old father who doesn’t know about purchasing vehicles I try to remove it today and they were giving me xxxx and when I tried complaining to assistant manager he was no better I highly don’t recommend this place please purchase somewhere else They don’t care about their customers just what they can benefit and scam from. Save your self a headache. More

We drove our vehicle home to Vancouver Washington. Drove fine. Put the Camper on it and trailer and now we have different story. The truck would turn off when going up a hill. Very unsafe when towing a 26 fine. Put the Camper on it and trailer and now we have different story. The truck would turn off when going up a hill. Very unsafe when towing a 26 foot trailer and camper around a curve and you have to recycle the key to get it to restart. We found the entire fuel system to be rusted out. We spoke with our sales person many times about this. The GM JV would not take our calls. He would tell the sales person that they are having a meeting about us to see what they could do. No buy back offer, no finance help, no saying bring it up to our shop and see what we can do. Just the run around. Weeks of this going on we just told our mechanic to get it fixed. $7200.00 later our truck is running like it should have when we paid just under $60k for it (before Tax). Can't believe they wouldn't even take our calls. If they didn't want to help just tell us. Not this run around mess. Also they where suppose to give $200.00 to the person that referred us. That didn't happen. Plus they sold us a truck with out a Jack for the spare. So we couldn't get the spare tire off, Was told they would send us one. That never happened. Yes I know we signed a As Is Document. But at least have some cool and if your don't want to help us out at least take our calls and hear us out. Don't be a Richard and just yell at the salesman :"Why are these people calling More

Called to see if my car was ready for pick up was told that my car wasn't even on the schedule for a repair and if it wasn't on the schedule it wasn't even there. Tried to talk with a manager and was tol that my car wasn't even on the schedule for a repair and if it wasn't on the schedule it wasn't even there. Tried to talk with a manager and was told they were in a meeting and could not be disturbed. call back, Called back got a voice mail. Stated if they didn't contact me i would have to call 911 and report it stolen. within min they found my can. Never again. More

Took my car in for service on 2-15-21. Suzi was my service rep.......kudos to her.and her staff on a good mob. service rep.......kudos to her.and her staff on a good mob. More

Slow Technicians are unexperienced too many mistakes service manager doesn’t seem to give a xxxx service writers there might be two that I would go to the rest I would not trust them service manager doesn’t seem to give a xxxx service writers there might be two that I would go to the rest I would not trust them More

Sold us an expensive death trapWe bought used car in Sold us an expensive death trap We bought used car in January. Within 2 days a faulty ignition switch would dangerously cut out while on the road ( Sold us an expensive death trap We bought used car in January. Within 2 days a faulty ignition switch would dangerously cut out while on the road (That same ignition issue that killed 124 people). We returned the vehicle, and asked if we could have our trade in back while they worked on the car. The salesman claimed the trade in "Was already crushed at the wrecker", which seemed dubious since it had only been a few days. A month later the brakes started not stopping, It ended up being the rotors. We had only put on about 5k miles, so the brakes either weren't inspected or a choice was made to put it up for sale with the rotors badly worn. We bought the "premium" warranty but somehow the brakes set us back $600. The Airbag light is on and will cost another 400$ to fix. Little things broken goes with buying a used car, but we purchased with Lakewood Ford and paid a premium over a smaller dealer because we trusted the vehicle would at least be safe. More

My daughter bought her first new car and the experience was wonderful. Jerad was extremely patient and made us very comfortable. The process was smooth and I am grateful my daughters first experience at a was wonderful. Jerad was extremely patient and made us very comfortable. The process was smooth and I am grateful my daughters first experience at a dealer went this well. More

will not take responsibility for painting over rust scammers. Rust bled through over new paint match to look original. I was blown off completely so bad. scammers. Rust bled through over new paint match to look original. I was blown off completely so bad. More

Untrustworthy. Lies, deceitful and scam after scam with this dealership. Won't accept responsibility for their vehicles or service dept. Do not do business with this dealership! If you get away from the this dealership. Won't accept responsibility for their vehicles or service dept. Do not do business with this dealership! If you get away from them unscathed then you're lucky. If I could... I would return the truck I bought from this dealership and I would buy it elsewhere. They are not businesslike at all... they are scammers. Save your money and mental health from these people. More