Todd Nissan of Torrington

I recently purchased a vehicle from County Line Nissan North’s Torrington, CT location. I was extremely disappointed in the customer service I received from the sales manager, Michael Weber, throughout th North’s Torrington, CT location. I was extremely disappointed in the customer service I received from the sales manager, Michael Weber, throughout the process. I first spoke with Michael over the phone regarding the vehicle and to negotiate a price before driving 2 hours to the dealership. He was very disrespectful on the telephone, would not let me talk and continuously spoke over me. In person, Michael was equally unpleasant and unprofessional. It was evident from the start that he does not care about his customers as he was rude and unprofessional towards us in his own dealership. When asking general questions about the vehicle he immediately got defensive and made off color comments. The vehicle was in desperate need of new tires: when asked what kind of tires he would put on the vehicle (ensuring they wouldn’t put on cheap tires, as the ones already on the vehicle were expensive) he got defensive and mentioned he has never seen or heard of quality $40 dollar tires. He told my boyfriend he would get him a job application right then and there if he could find quality tires in that price range. Once my boyfriend did, he changed his attitude as he was proven wrong. We are still awaiting that job application as we are other things he promised. We were also told the vehicle would be properly detailed as it rid of cigarette smoke and needed a solid cleaning. Upon scheduled arrival we found the vehicle not ready to be picked up as Michael was still cleaning the vehicle himself. It was evident it did not get the proper detailing as it still smelt of cigarette smoke. Michael complained that it was not his job to clean vehicles. However, Michael and the dealership had several opportunities to properly detail the vehicle as he had 3 business days between purchase and pickup to clean it. Michael went on to tell me that since I hang out with a person such as my boyfriend, he should have no problem detailing the vehicle. Michael made all attempts to blame others for his lack of professional due diligence and poor work performance. As a frontline healthcare professional working on a COVID unit I feel very unprofessional showing up to work smelling of cigarette smoke. Our perception of him is that he does not care about the condition of the vehicles that he is selling nor the customers he is selling to.  I hope he does not treat all of his customers with such disrespect as we are the ones keeping their business afloat during this time of crisis. When bringing the vehicle home, I attempted to rid the vehicle of its futile smell and found the cabin filter filled with what looked to be mouse xxxxxxxxx and nesting. On top of renting an ozone generator, I also had to purchase a new air cabin filter. I was also told I would have my paperwork overnighted and still have yet to receive it in the mail. I reached out with my concerns and still haven’t heard back - it has been one whole week. I highly recommend looking elsewhere when purchasing a vehicle as it is evident County Line Nissan North does not care about the work ethic of their employees or the satisfaction of their customer service. More

Sales dept.was great they hav some nice cars. But the. Assistant manager of the. Service. Dept. Is very. Unprofessional. And wasnt very much help when my car was still under. Warranty... Assistant manager of the. Service. Dept. Is very. Unprofessional. And wasnt very much help when my car was still under. Warranty... More

Excellent Customer Service Joe has been my "go to" person on getting the right service for my Nissan Sentra. He has been an excellent problem solver for issues that got resolved Joe has been my "go to" person on getting the right service for my Nissan Sentra. He has been an excellent problem solver for issues that got resolved in a very professional manner. More

Servicing my Nissan Altima I could not have asked for a better servicing experience. The guys here really listened to my concerns about the “weird noise” my Altima was making an I could not have asked for a better servicing experience. The guys here really listened to my concerns about the “weird noise” my Altima was making and reassured me they would not be charging an arm and a leg to fix whatever the problem was. They kept me in the loop about what they found to be a concern in the garage and even let me take one of them for a test drive so I can point out when I heard the noises while driving. They took my car in right away and the service was quick and easy! More

Above and beyond Went above and beyond whether service or sales, highly recommend to anyone in market for a car or service you would be silly not to Went above and beyond whether service or sales, highly recommend to anyone in market for a car or service you would be silly not to More

Great great great. I had been searching for a particular car for quite a while now. Searched high and low via the internet. I finally find the perfect car at Alfano. I e I had been searching for a particular car for quite a while now. Searched high and low via the internet. I finally find the perfect car at Alfano. I emailed an inquiry to see if the car was available. My family and I came in for a test drive and were sold. Bought the car on the spot that day Todd was a fantastic salesman, Thank you for making my car buying experience non stressful. More

Quick and easy Great price we found online. Financing at the dealer was easy. I live in Mass so they drove out to do all the registration for me which was great. Was Great price we found online. Financing at the dealer was easy. I live in Mass so they drove out to do all the registration for me which was great. Was able to get the car in 4 days from signing. More

It was great Alfano Nissan should have been our first stop to buy a car, but I’m so glad that we ended up there. Everyone was very friendly and I didn’t feel rushe Alfano Nissan should have been our first stop to buy a car, but I’m so glad that we ended up there. Everyone was very friendly and I didn’t feel rushed to make a decision. To get in contact with anyone it was very easy and made buying a car a great experience! More

Pleasant, fast and very satisfying! I received an offer in the mail and went to Nissan to check it out. My sales rep Todd Geffert helped my husband and I and we found a new Rogue pretty I received an offer in the mail and went to Nissan to check it out. My sales rep Todd Geffert helped my husband and I and we found a new Rogue pretty quickly. The offer was fair and we purchased a new car! Todd went over everything with me when he delivered the car! I have purchased my last 3 or 4 vehicles from Todd and Alfanos. I am really very very happy with my new sleek black Rogue! More

Outstanding sales experience From working with us on pricing to helping us find the model that best suited our needs and setting up my phone with the car and entering our home add From working with us on pricing to helping us find the model that best suited our needs and setting up my phone with the car and entering our home address in the Nav system, Todd went above and beyond to ensure we had a great experience from the moment we met to the moment we drove off the lot. Since my experience I have recommended Todd to 3 friends/family who are in the early stages of considering their next vehicle. If the service is anything like the sales experience, this dealership will have created a very loyal customer. More