Todd Wenzel Buick GMC of Westland

judy in used cars will gladly lie to make a sale I bought a used truck from judy, a 2500 hd She sold me a warranty to use it for my job, landscaping. It did not cover snow plowing.she assured me it I bought a used truck from judy, a 2500 hd She sold me a warranty to use it for my job, landscaping. It did not cover snow plowing.she assured me it does, told me she called them, and were all set. Famous last words of Judy. I pd $800 for nothing, now she won't call me back. She is nasty after she is done with you. I'll never go back, I buy a lot of trucks, she lost me. More

Don't bring your car to this dealership for repairs!!! Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hund Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hundreds more because this shop and dealer has no service vehicle available to loan out because of their delays. They also said that is there policy to not go above and beyond for their customers. I think this is completely ridiculous and will next do business with this dealer again in my life. More

Do not care of customers I went there first time for oil change and recall for my 2008 Buick Enclave, and said that I am business customer and it is my first time with the ass I went there first time for oil change and recall for my 2008 Buick Enclave, and said that I am business customer and it is my first time with the assumption they will care a bit more. But, did not get a good feeling they care to their customer. (1) I left my car from morning and they called mw in the evening that the car is not done and learned next day that they even did not started, (2) they carched for a diagnsis without asking me, except please quickly sign etc. Complained to the service manager and artificially I understand he was sorry, but did not offer any refund etx. Will not go again! More

Just so everyone knows that I went in for an oil change today 2/28/14, I know they were busy and it took 1 1/2hrs to complete which made me in a big hurry to get back to work. When I got in my truck there today 2/28/14, I know they were busy and it took 1 1/2hrs to complete which made me in a big hurry to get back to work. When I got in my truck there was grease all over the rail and carpet (where you enter the truck) from the techs boots. I don't know about the techs vehicle(s) but this is a $40,000 truck and I don't like grease on it that I have to now clean up! Other dealers will put paper on the floor and cover the seats, and when you get it back they will run it through the car wash, not this place! More

As with another persons review, I too live about 3 miles from the dealership, but I went 20 miles away to purchase a vehicle because of the sales people. I went to Bob Jenette GMC. The sales team we incomp from the dealership, but I went 20 miles away to purchase a vehicle because of the sales people. I went to Bob Jenette GMC. The sales team we incompetent to say the least. I have had my GMC Terrain into the Red Holman 4 times in two months for a transmission problem (only a year and a half old), and in each of the four times of attempting to fix the hard shifting, they have failed each time. The truck needs to go back for a 5th time now within 2 months and getting the run around from service. More

Due to an accident earlier this month I needed to replace my car on short notice. With only a few days to remaining on year-end deals a sense of urgency was important. Chevy/Ford/Dodge and GMC were in the my car on short notice. With only a few days to remaining on year-end deals a sense of urgency was important. Chevy/Ford/Dodge and GMC were in the consideration pool. Given that I purchase and hold for years rather than lease, so I was somewhat inflexible with options that had to be included in the package. Add to all this that I am detail oriented with factory specs and performance and ask detailed questions of the sales staff, you can see who ever sold the car was going to earn their sale. I visited all the above mentioned dealerships and test drove each vehicle. Ultimately Randy Cecil of Red Holman sold me a GMC Sierra. There were several actions on Randy’s part that made me confident this was the right decision. Product knowledge - First Randy was completely familiar with the details of the cars he sold, this involved understanding specs like tow ratings, option packages, and trade offs in one package over another. Randy was patient in answering questions, even those asked a second time and questions that seemed trivial. Randy went above and beyond finding the right vehicle. Though there were a few 2011 models on Red Holman’s lot, none fit exactly what I was seeking. Rather than try to sell me one of these Randy completed an exhaustive search for exactly what I was looking for. This required contacting multiple dealerships asking for their help, finally finding one over 2hrs away. When it came to financing Randy applied the same care, taking the initiative to provide analysis on the most cost effective choice between a 6yr 0 interest loan or taking the factory rebate and finding an outside loan. When comparing Randy’s professional behavior to the other 3 dealers/sales people we encountered in our search, the difference was night and day. Randy was clearly set on getting us the truck we wanted rather just selling a truck. He knew more about competitive vehicles than a few other sales professionals selling their own vehicles. Randy seemed to get the fact this was a difficult decision and was patient throughout the process. One of the first questions I asked each sales professional was how long they had been selling their respective brands and working for that dealership. Randy’s answer shocked me – over 30yrs. It is easy to see why he has lasted so long More

Over the past 10 years my family has leased five Pontiac or GMC vehicles, but not one of these was from Red Holman even though they are less than two miles from our home. My wife and I have gladly driven 3 or GMC vehicles, but not one of these was from Red Holman even though they are less than two miles from our home. My wife and I have gladly driven 30 to 50 minutes out of our way to Rinke and Bob Jeanotte in order to avoid the generally uncooperative and disinterested sales staff at Red Holman. Worse yet, the sales staff is actually better than the service department. On a few emergency occasions we have had to bring our vehicles to Red Holman because they are so close. On each occasion we have eventually had to resolve the problem with another service crew, either for repeated failed attempts to repair a specific problem or because they were significantly more expensive than a second opinion. Warranty issues are the worst as they have even gone so far as to call other dealers and accuse us of giving misleading warranty claims information. Having been a mechanic for 13 years, I know what good service is and it is not what one receives at Red Holman. More

Bar-none, Red Holman has the best sales department that I've ever experienced in any Pontiac dealership. I walked into the showroom in January of 1998 because I was interested in the brand new Ram Air Tra I've ever experienced in any Pontiac dealership. I walked into the showroom in January of 1998 because I was interested in the brand new Ram Air Trans Am. I was a young guy just finishing high school, and I had been turned away by other dealers who all assumed I was an irresponsible kid based on my age. But at Red Holman I met Damon Sewell, who is in my estimation the world's greatest car salesperson. And since then, my family has purchased over half a dozen Pontiacs from Mr. Sewell at Red Holman Pontiac.<br><br>The entire sales staff at Red Holman is very friendly and personable, always get back to you quickly, are willing to answer any questions you may have, and -- perhaps best of all -- they know their stuff. You won't be told any wacky lies or half-truths here, unlike at some other dealers where they'll say anything to get you to buy. My dad and I both factory ordered new Trans Ams in 1998, and we were constantly kept informed of where our orders were in the build queue, when they'd be showing up, even letting us know about stuff like worker strikes that were affecting production. I never felt like I had to press the folks at Holman to do their jobs, or to extract information from them. They always gave me everything I needed to know, mostly without my even asking.<br><br>If you're looking for a Pontiac (or a Toyota or GMC, for that matter, since this dealership sells them as well), I'd highly recommend Red Holman be the first place you stop. Ask for Damon Sewell; he's a great guy. More