Toliver Ford of Mineola

THE WORST SERVICE DEPARTMENT I HAVE ENCOUNTERED IN 50 YEARS! THEY INCORRECTLY DIAGNOSED MY CRUISE CONTROL ISSUE AND ESTIMATED THE REPAIR TO BE OVER $1200....THEY CHARGED ME $400 FOR THE DIAGNOSIS!! I GO YEARS! THEY INCORRECTLY DIAGNOSED MY CRUISE CONTROL ISSUE AND ESTIMATED THE REPAIR TO BE OVER $1200....THEY CHARGED ME $400 FOR THE DIAGNOSIS!! I GOOGLED THE ISSUE, ORDERD A $30 SWITCH ASSY FROM AMAZON AND INSTALLED IN LESS THAN 10 MINUTES, THEY ALSO CHARGED ME $198 FOR A DIAGNOSIS ON A COMMON ISSUE, THE BACK DOOR LATCH NOT WORKING. A LOCAL BODY SHOP REPAIRED FOR $80...THEY MENTIONED IT IS A COMMON ISSUE FOR THIS MODEL YEAR. THE SERVICE ADVISOR FLINT STONE DID NOT COMMICATE THIS INFORMATION CLEARLY. DO NOT GO TO TOLIVER FORD MINEOLA More

Jeremy Pollard was my Salesman and Mike was Toliver Manager at Toliver Ford in Mineola. My wife and I went by the Ford lot and informed them that we were just looking around for an SUV. Jeremy answere Manager at Toliver Ford in Mineola. My wife and I went by the Ford lot and informed them that we were just looking around for an SUV. Jeremy answered our questions and was very knowledgeable and showed us a couple of SUVS. With that being the first cars we looked at and we move on, we looked on Saturday at others at different dealerships. Monday morning, we were calling back about 1 of the SUVS we looked at and it was still there. A salesman brought the car to where I was and we drove it a little more while in the meantime, Jeremy explained to me about hybrid's because I knew nothing about them. After that, we were sold on that CRV Hybrid Sport-L and bought it! (I JUST COUND NOT ASK FOR BETTER SERVICE) and a BIG thank you Toliver Ford for the quality of all of the people you have representing your dealerships, thanks to each and every one of you for making our purchase and easy one! Keep up the good work Jeremy P and Mike R. More

Robbie Duck was the best associate! We bought a truck, pressure free. Robbie was friendly, knowledgeable, and patient. I would recommend Toliver Ford and buy from them again. Thank you We bought a truck, pressure free. Robbie was friendly, knowledgeable, and patient. I would recommend Toliver Ford and buy from them again. Thank you, Toliver! More

Couldn’t be an easier option for buying a new car. We were in and out in less than an hour the easiest transaction ever! We were in and out in less than an hour the easiest transaction ever! More

Robert made it really easy for me in every way aand so did the finance manger , great in the whole process ! did the finance manger , great in the whole process ! More

Toliver Ford employs a Service Manager that cannot properly install tires. I purchased a set of 4 tires and they installed 2 tires that did not match the other 2 tires they installed. Toliver would properly install tires. I purchased a set of 4 tires and they installed 2 tires that did not match the other 2 tires they installed. Toliver would not do anything about this incompetent employee or the work he did. Do not do business with this dealership. If they cannot install tires correctly, what can they do that is right. More

Purchased new vehicle there with free service for life of ownership. They Did away with that after 2 oil change Tried to get vehicle in for recall. Said they were busy to contact them back in 2 weeks. Wai ownership. They Did away with that after 2 oil change Tried to get vehicle in for recall. Said they were busy to contact them back in 2 weeks. Waited 2 weeks and called back to schedule the recall. Was told they were over a month out for it and after explaining what they told me 2 weeks before was told the lady I talked to then did not know what she was doing. Very abrupt and short about that. Terrible service. Was going to purchase new bronco from them. But not now. Will never set foot in a Toliver Ford dealership again. More

Great customer service!! Great prices, lots of inventory, strong finance team that will work hard for you, no one better than toliver ford in mineola! strong finance team that will work hard for you, no one better than toliver ford in mineola! More

Honesty and integrity I’ve purchased vehicles from several different dealerships in East Texas. My past 5 vehicles have come from longhorn. (2017 Explorer,2017 F150,2018 F1 I’ve purchased vehicles from several different dealerships in East Texas. My past 5 vehicles have come from longhorn. (2017 Explorer,2017 F150,2018 F150,2018 Raptor and most recently a 2019 Raptor) They initially won my business when I went to them with a service issue and didn’t want to use the previous dealership I purchase that vehicle from. Charlie and Steve in service were awesome with getting the problem resolved and managed to get all the work warranted out so I wasn’t out of pocket. I was even provided with a loaner vehicle so I wasn’t without a mode of transportation. Shortly afterward I traded that vehicle in to them and had Jesse Ladd as my sales guy (who to this day continues to be) the process was so easy and efficient. They valued my trade in more than the surrounding dealerships and they were still cheaper on the vehicle I was trading in for than Tyler and Pegus Hurst. Where my trust for Longhorn really excelled was when I took one of the F150s in for warranty related work. Unfortunately one of the mechanics scratched up a part on the vehicle by accident. Instead of lying about it or not taking responsibility and blaming somebody else Charlie called me and told me about the situation and was upfront in admitting it was their fault and it would be taken care of immediately and make it right. When I got it back it was like it never happened. I use them for oil changes and so on. When I go to the dealership Charlie, Jeremy, Steve, Jauc and Jesse greet me by name and gladly strike up conversation which makes my patronage feel valued. As long as there is a Longhorn Ford and these guys are there. I will continue to purchase my vehicles from them. More