From the get go, Luis Cruz listened to details of what I was looking for in a vehicle. Before long he made owning my first BMW a reality. Of course there were tiny issues with the vehicle like needing to redo the rear tints and minor alignment. No matter, I brought these matters to his attention and he addresses it quickly and put me in a loaner while the issues were being addressed. Comfort, trust, and professionalism is what Luis is all about. He understands what the consumer is going through and therefore helped put my mind at ease. He gets it. For him it’s not about making a quick sale rather it’s ensuring that you’re happy with your purchase in order to gain your trust, and loyalty to Tom Bush. A+++.