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Tom Bush BMW Mini

Jacksonville, FL

4.8
723 Reviews

9875 Atlantic Blvd

Jacksonville, FL

32225

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723 Reviews of Tom Bush BMW Mini

February 18, 2024

We asked for a sales person with experience. Charles (“Chuck”) is the best sales rep. we have ever had! He’s so knowledgeable and such a joy to work with. More

by Jeanine Monaghan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheila in credit dept, Chuck Hollis
Feb 19, 2024 -

Tom Bush BMW Mini responded

Jeanine, we're so glad to know that you had a great experience with Chuck at Tom Bush BMW Jacksonville. His knowledge and dedication are truly invaluable! Thanks for your kind words.

February 15, 2024

This was my first BMW and was pleased with the service and the follow up. The staff went the extra mile to make sure I could return my former leased vehicle to the dealership. More

by sdingbaum
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Banar
Feb 16, 2024 -

Tom Bush BMW Mini responded

Thanks for the positive feedback! We're glad to know that our team at Tom Bush BMW Jacksonville went above and beyond to assist you with your first BMW purchase. Enjoy your new ride!

February 08, 2024

Christian from Tom Bush BMW at Atlantic Blvd, Jacksonville FL did a fantastic job for us from the purchase of our car to delivery. He expertise helped us through the process to customize it. We More

by Waleska Rivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Berenguer, Brian Bush
Feb 08, 2024 -

Tom Bush BMW Mini responded

We're delighted to know that Christian was able to provide you with the excellent experience we strive for at Tom Bush BMW Jacksonville. Your recommendation means a lot, and we'll be sure to pass your kind words along! Enjoy your new car!

February 08, 2024

Excellent service provided. Michael was very helpful, knowledgeable, professional and customer care oriented. Will cone. More

by Anthony Baah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 08, 2024 -

Tom Bush BMW Mini responded

Anthony, we're glad to know Michael provided excellent service during your visit at Tom Bush BMW Jacksonville. We appreciate the feedback and look forward to seeing you again!

February 07, 2024

Losing trust in this dealership. Used to be 5 star now only 4. Doesn’t feel like they take care of you anymore. Just get you in and out the door. I’m still under CPO warranty and sch More

by jax.x3guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service
Feb 07, 2024 -

Tom Bush BMW Mini responded

I'm sorry to see that your recent experience with us at Tom Bush BMW Jacksonville didn't meet the high standards we strive for. We value your feedback and will use it as an opportunity to improve our customer service. Please feel free to reach out if you have any further concerns or needs! Thank you, BJ Scott - Service Director - (904) 371-4772

February 05, 2024

Still working to resolve. X7 loaded etc. found a crazy cut in the rear arm rest. (Not a daily driver). Ken at Tom Bush basically blamed my wife for the cut (extremely unprofes More

by Jack Gross
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Ken, Brian Bush
Feb 05, 2024 -

Tom Bush BMW Mini responded

Jack, I'm sorry to read about your experience. It's important that our customers feel respected and heard when they bring up issues with their vehicles. We'd like the opportunity to discuss this further and work towards a resolution together. Please reach out at your earliest convenience so we can address your concerns directly - Thank you, Rob D'Augustinis - General Manager - (904) 371-4308

February 01, 2024

I've had a used BMW sine 2015, and just purchased a new BMW from Tom Bush. The dealership is staffed by excellent people who really know what they are doing and deliver professional, friendly customer serv More

by susan.mcgsmith
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jitendra Patel
Feb 01, 2024 -

Tom Bush BMW Mini responded

Susan, we're over the moon that you've had a memorable experience with us at Tom Bush BMW Jacksonville! It's wonderful to see your confidence in our team and we really appreciate the kind words. Enjoy every mile in your new BMW!

January 20, 2024

Outstanding car establishment. The entire dealership was superb . They know how to treat people. Great customer service. Abe(salesman) was just awesome and knows how to treat p More

by Val1@tds.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheila (finance)
Jan 22, 2024 -

Tom Bush BMW Mini responded

We're delighted to know that you had an outstanding experience with us at Tom Bush BMW Jacksonville, especially with Abe! We appreciate your loyalty and look forward to serving you again. Don't hesitate to reach out if there's anything else we can assist you with regarding your BMW.

January 18, 2024

I had an oil burning or leakage problem for a month, since using a tire company to replace the oil. I brought the car back to the tire company and they added more oil, saying a drivetrain problem might More

by Barbara Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service, Brian Bush
Jan 18, 2024 -

Tom Bush BMW Mini responded

Barbara, we're glad to have been able to help diagnose and fix the issue with your car! Thanks for putting your trust in our team at Tom Bush BMW Jacksonville and offering your recommendation - here's to smooth miles ahead!

January 07, 2024

Tucker was professional and very helpful. He explained everything before getting started and went through all the work that was done on the vehicle. More

by vjpatel81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tucker Darnell, Tom Bush BMW Service
Jan 08, 2024 -

Tom Bush BMW Mini responded

We're glad to know Tucker was able to provide you with a professional and informative experience at Tom Bush BMW Jacksonville. Thanks for the positive feedback!

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