Tom Bush BMW Mini

Great service! Reps are knowledgeable and customer relations are a priority. Strongly recommend TomBush BMW Reps are knowledgeable and customer relations are a priority. Strongly recommend TomBush BMW More

Terrible service, their technicians don't know anything, they only know how to change parts and they don't solve any problem. I took my car for a loss of power and they charged me for a diagnosis that they they only know how to change parts and they don't solve any problem. I took my car for a loss of power and they charged me for a diagnosis that they didn't make because they didn't give me a solution to my problem More

Dylan was fantastic with communication. A very smooth process from the beginning to the end. Will continue to have my car serviced there. A very smooth process from the beginning to the end. Will continue to have my car serviced there. More

Brian, my service rep, was very helpful. Sadly, mission of installing a trailer hitch on my 2023 X5 was unsuccessful as factory provided hitch comes without a wiring harness. Wasted my time Sadly, mission of installing a trailer hitch on my 2023 X5 was unsuccessful as factory provided hitch comes without a wiring harness. Wasted my time and that of the technician. Would have been nice to have known that prior to appointment. It was not an issue when a hitch was installed on my 2019 X3. Now I must go to U-Haul. Sad More

This place is amazing , service is quick and everything is thoroughly explained to the customer. is thoroughly explained to the customer. More

Chad was an excellent advisor and the entire customer service top notch. Highly recommend Tom Bush BMW! service top notch. Highly recommend Tom Bush BMW! More

Had a nail in a tire and stopped by the dealer for repair and Michael was outstanding. and Michael was outstanding. More

Got me in as scheduled. Did the service and got me out on time just as they said they would. Did the service and got me out on time just as they said they would. More

It is with great concern that I share my experience with Tom Bush BMW Jacksonville, particularly regarding the purchase of a Certified Preowned BMW and the accompanying BMW Maintenance Plan. My decision to Tom Bush BMW Jacksonville, particularly regarding the purchase of a Certified Preowned BMW and the accompanying BMW Maintenance Plan. My decision to invest in the Maintenance Plan was influenced by assurances from a sales representative, who explicitly stated that the plan was fully cancelable, aligning with industry norms. Unfortunately, this assurance proved inaccurate. Upon deciding to trade the vehicle, I was informed that the Maintenance Plan was non-refundable, contrary to the initial representation. This discrepancy has not only resulted in a financial loss of approximately $3,000 but has also significantly eroded my trust in the dealership. My experience compels me to advise potential customers to exercise caution and seek comprehensive clarification when engaging with Tom Bush BMW Jacksonville, especially regarding the terms and conditions of additional products and services. More

Excellent customer service. Great hospitality and quality service Michael provided excellent service, he is respectful. Great hospitality and quality service Michael provided excellent service, he is respectful. More